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ConVox Call Center Software Solutions

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ConVox Call Center Software Solutions presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. – PowerPoint PPT presentation

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Title: ConVox Call Center Software Solutions


1
ConVox
Call Center Solution
Effective Complete and Comprehensive Solution for
your Call Center
2
Why Should you Consider a Dialer for your Contact
Center?
Many organizations make the decision to replace
hunt groups with contact centers in order to
Improve customer service
Improve profitability
? To give your customers a central
? So you never miss a customer call
point of contact?
or a sales opportunity again?
? To give your customers a better,
? So your best customers always get
more consistent experience?
to speak to your best salespeople?
? To improve your responsiveness
? So your calling volume enhanced
to customers?
to reach larger sales targets
? To provide customers with
improved first contact resolution?
Deepija Telecom (P) Ltd.
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General Setup features of ConVox CCS
Real time monitoring of agents Login/ Logout/
Timeout, for effective Call Center management
Comprehensive CRM interface to accommodate all
kind of scripts, record customer details and
disposition of calls
Complete and high quality voice recording of
conversation between agent and customer
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4
General Setup features of ConVox CCS
Multiple Process can be handled from the single
server
ConVox takes care of Switching. No need to buy a
PBX to handle trunk and extensions
Comprehensive and customizable reporting to track
the agents and calls in your call center
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Setup Diagram for ConVox Call Center Solutions
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Outbound Calling Features
Save time and effort in manual dialing. Calls are
dialed by a Central Dialer, and live calls are
transferred to the agents
Dialer can work in Preview Mode as well
Excel Sheets (csv format) can be uploaded for
calling list
Answering Machine ( 85) and Fax detection. A
customized message can be played for answering
machine calls
Multiple Campaigns can be handled from the single
server
Do Not Call (DNC) feature to restrict unwanted
calling
Deepija Telecom (P) Ltd.
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Call flow for ConVox Outbound dialer
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Inbound Calling Features
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Call flow for ConVox Inbound dialer
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Screenshot ConVox Agent Main Screen
ConVox Contact Center Solutions
Deepija Telecom (P) Ltd.
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Screenshot Admin page Screen
Deepija Telecom (P) Ltd.
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Screenshot CRM Screen
Deepija Telecom (P) Ltd.
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Screenshot External CRM Integration
Deepija Telecom (P) Ltd.
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Screenshot Real Time Screen
Deepija Telecom (P) Ltd.
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Screenshot Schedular
Deepija Telecom (P) Ltd.
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Screenshot IVR
Deepija Telecom (P) Ltd.
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MIS Reports
Web based Reporting can be accessed from
anywhere, any time and from any system
Reports are Live! You can take the reports as
snapshot, while system is in operation
Agent Login Report, Agent Performance Report,
Agent Daily Report Process hourly report,
disposition Report, Daily Report
Call Dump Report, Call Recording Report,
Abandoned call report
Search individual or set of records based on many
criteria. Password Secure Access to the Reports.
ConVox Call Center Software Solutions
Deepija Telecom (P) Ltd.
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Screenshot System report List
Deepija Telecom (P) Ltd.
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Screenshot Distribution Report
Deepija Telecom (P) Ltd.
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Screenshot Agent daily performance report
Deepija Telecom (P) Ltd.
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Screenshot Call Recording report
ConVox Contact Center Software Solutions
Deepija Telecom (P) Ltd.
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ConVox
other Products
Deepija Telecom (P) Ltd.
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ConVox IP-PBX
Basic Features
Auto Attendant Call Conference Call queuing
Voice Mail
Call Barge-in Voice Logging
Advance Extension Features Maintain Phone
Book Send Fax
Send SMS and Bulk SMS Chat with other
extensions Organize Conference
Click to call
Advance Management Features GUI for Creating in
and out routes, extensions and user management.
GUI for monitoring system resources GUI for
creating IVRS flow
Deepija Telecom (P) Ltd.
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ConVox Audio Conference Bridge
A MeetMe and Dial-Out conference bridge
with feature like web based monitoring and
control of on- going conference.
Very useful features like One Touch
Conference, where you can dial a group in a
single click and get them in the conference when
they pick up.
ConVox Voice Logger

High quality recording with option of serial or
parallel setup. Can record ISDN PRI or VoIP lines
ConVox Call Center Dialer
Deepija Telecom (P) Ltd.
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IVRS Development Services
Our customized IVRS solutions are serving various
industry segments like
Appointment Booking System Petroleum Booking and
Distribution Payment Gateway System
? ? ? ? ? ? ?
University Information System Cinema ticket
Booking system Order Booking System
Information system for farmers
Deepija Telecom (P) Ltd.
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ConVox BCT (Communication Blaster)
Unified Platform
Groups can be created or uploaded.
ConVox presents unified Interface to send
E-mail, SMS, Fax or call to these groups.
IVRS Messages
Calls can play the pre-recorded message and
take the user input as digits.
Anywhere Access
Web browser based access for easy configuration
and management.
Templates and Voice Files
Templates can be maintained for SMS and E- Mail
communication . Picture and voice files can be
organized for Fax and Voice communication
Deepija Telecom (P) Ltd.
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COMPANY BEHIND ConVox OBD
Deepija Telecom (P) Ltd. is a fast growing
software development company in the area of CTI/
IVRS and VoIP.
Our products include Call Centre Packages,
Conference Bridge, Voice Logger, IP-PBX and IVRS.
Head office in Hyderabad with branch offices in
Mumbai, Bangalore, Chennai, Delhi and Pune
Focus on RD and innovation Open Source Experts
High quality products and strong customer support.
Deepija Telecom (P) Ltd.
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INSTALLATION AND MAINTENANCE OF THE SYSTEM
Normal Installation Time is 1 Week. Depending on
the customization requirement it may take more
time.
Our Engineers will install and configure the
system initially.
Training is given to the administrator and users
of the system at customer premises.
Support is available through Phone Call, Chat,
Remote Login and On site visit.
Highest commitment for Customer Support.
Deepija Telecom (P) Ltd.
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SOME OF OUR ESTEEMED CUSTOMERS
Deepija Telecom (P) Ltd.
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Thank you!
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