The Future of Legal Tech Has Already Been Decided

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Case Closed The Future of Legal Tech Has Already
Been Decided

• According to Legal tech and Innovation
  experts Peter Sovall and Isabel Parker, weve got
  a lot to look forward to in the next five years.
  While the predicted mainstays have been pretty
  obvious, theres been a new push towards
  collaboration that could leave smaller, less
  established law firms in a pinch. Heres what to
  expect and how you ride the tides of change

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One way to better connect with customers while
still engaging in a culture of excellence is with
the right CRM. By documenting client
conversations, streamlining paperwork processing,
and making business decisions based on accurate
reports that state facts (not opinions), youll
be able to tap into the really specific tasks
required for keeping your clients and your firm
happy at the same time. Lots of
consolidation Sovall and Parker argue that we
should expect to see teams and firms continuing
to join forces in all kinds of ways. From the
consolidation of large vendors to partnerships
and integrations, no relationship is off limits.
But what does that mean for you exactly? In the
coming years we might see key industry players
cleaning the floor with their competition. That
is, of course, only possible if tech heavyweights
like Microsoft dont suddenly decide to weigh in.
This, Sovall asserts, is highly unlikely. Mainly
because they seem to be kept occupied too by
existing projects to enter a new arena any time
soon.
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The key to achieving client satisfaction and
business success is alignment As Sovall and
Parker point out, the qualities exuded by firms
with happy clients dont always include the
qualities needed to turn those happy clients into
cash. In fact, attributes like low risk taking
have shown positive results in successful client
services. And if youve been in the Legal
industry for any amount of time, you know that
kind of behavior isnt always effective in the
courtroom. One way to better connect with
customers while still engaging in a culture of
excellence is with the right CRM. By documenting
client conversations, streamlining paperwork
processing, and making business decisions based
on accurate reports that state facts (not
opinions), youll be able to tap into the really
specific tasks required for keeping your clients
and your firm happy at the same time.
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Focus on collaboration and strategic
partnerships Build relationships with
developers, designers, lawyers, legal tech
consultancy, corporate and non-corporate entities
(among others). Facilitating these partnerships
may seem like an extra headache but there is
plenty of software currently on the market to
help you navigate it all. For example, Shape
offers advanced collaboration and communication
tools that are specifically designed for the
Legal industry. These include integrations with
other popular programs like Needles and Clio along
with automated file organization and case status
monitoring. Regardless of whether or not you
agree with these predictions, here are some
things to keep in mind as we move forward
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• Keep an eye out for information regarding
  possible mergers, both big and small. Now might
  be a good time to consider one of your own.
• Consider the differences between what makes a law
  firm good at making money and/or good at making
  customers happy.
• Dont be afraid to share your toys. Take
  advantage of industry-specific collaboration
  tools like Shape CRM to easily make and build
  future profitable relationships.
• For more details about best crm software feel
  free to visit https//setshape.com/blog/legal-ser
  vice-crm