contact microsoft store for help & assistance

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Microsoft Customer Services

• Contact Microsoft Store for Help Assistance

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There are some points-to-remember to Contact
Microsoft Store Support for Help Assistance

• Troubleshoot problems with payment option
• Payment option is giving you some
  trouble. When you contact for support yourself
  there are some points to be noticed
• Add or Update payment option
• What you purchase it would be done in new way to
  pay a payment by signing in to
  account.microsoft.com/billing/payments
• Note The country linked to our Microsoft account
  is also match the country linked where is your
  way.

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• Im having a trouble adding or updating a payment
  option
• Here are some points
• Any error message follow it.
• On payment option page, retype your
  credit card number without space, commas, or any
  other characters.
• The billing address, expiry date, and
  name this is to be correct.
• You have money in your account to pay
  of bill or purchase of any items.
• Make sure and only then process for
  billing or any recurring billing.
• If any fail or unsuccessful
  authentication find then contact your bank.
• Try with different payment options.

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• Manage your money in Microsoft Account
• Buy any item by your money which is in your
  account.
• Add money to your microsoft account.
• Redeem points or card on your microsoft account.
• Gift cards or codes
• The gift card or codes which is used
  at the time of shopping you can easily redeem
  your points and buy any stuff by sign in with the
  microsoft account to redeem it. And enter the
  25-digit code from the card.

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• Manage subscriptions, orders, returns/refunds
• How you pay on the microsoft subscription to
  change and and get the info on pay to microsoft
  subscription.
• Information on return or refunds.
• Cancel or close the recurring bill of microsoft
  subscription And cancel any order from the
  Microsoft store.
• Check all the orders which placed with Microsoft
• When you bought any item you can search it by
  sign in through the Microsoft account.
• And checks all the orders through the account by
  date wise.

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• Error messages
• Write down the Error ID and search on the web for
  the info on the ID.
• Take Screenshot and hold the window key and
  press prntscr when the screen dims for a second.
  You can find the screenshot by going in This PC
  gt Pictures gt ScreenShots.
• When you contact us give the error ID or the
  proper language of the message so we help you to
  solve the problems.
• When entering a payment option
• Cardholder name is incorrect then it will show
  the error.
• Wrong card no. like dashes, give space and commas
  which makes error.
• ZIP Postal Code If the ZIP code is accurate,
  then see the place name if its incorrect then
  correct it.

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• Microsoft Store wont let me purchase a game or
  app
• The game will works only in the region where its
  assigned to go on.
• If you want to purchase then see the region where
  are you then purchase the game or app to use it.
• The bank wont authorize my purchases
• If this account is new, then sure that the
  account is authorised and activated for online
  billing and recurring billing.
• Make sure that the card detail would be correct
  as per on the card.
• Or, if you purchase out of limit wait for a day
  or two.
• If it is showing declinemessage continuously,
  then contact to bank for this purpose.

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• 2. Check or track my Microsoft Store order
• When you sign in by your Microsoft
  Account you can search what item you have order
  and what is the price of the item and where it
  is now like the location.
• Its also helps in tracking the order
  which in the way to the address location of the
  customer.
• 3. Returning items you bought from Microsoft for
  exchange and refund
• Returning items that are not for your
  use you can exchange it or can refund it in the
  Store of Microsoft what amount comes it will be
  deducted ion exchange of the items and amount
  transfer in your Microsoft Account from where you
  sign in.

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• 4. Download and install software you bought from
  the Microsoft Store
• Most of the software you bought directly
  through the Microsoft Store like Xbox, microsoft
  office, games, can be downloaded and installed it
  .
• After the download it will show the window
  to install it in the system.
• 5. Cancel an order from Microsoft Store
• When you sign in to check the order
  history and you find its not reach at your
  destination and you want to cancel it .
• You cannot cancel the item or order in
  this there is the process you have to buy any
  item by exchanging the old order or item of the
  Microsoft Store.

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• 6. How to find out if the game will work on your
  Windows 10 device
• Find out the checklist of games
  that will work on your Windows 10 device, that
  are
• System information for your device should
  be checked.
• Check free space on your device.
• Installed graphic card should be checked
  and how much video memory is free.
• Minimum system requirements on your
  device to compare games.
• Minimum system requirements for your
  games.
• Version of DirectX installed should be
  checked.

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Thanking You

• Microsoft customer support