InterDialog Dialer-Software for Outbound Calling - PowerPoint PPT Presentation

View by Category
About This Presentation
Title:

InterDialog Dialer-Software for Outbound Calling

Description:

InterDialog Dialer is an intelligent, highly efficient and scalable call center dialer for automated outbound dialing – PowerPoint PPT presentation

Number of Views:9

less

Write a Comment
User Comments (0)
Transcript and Presenter's Notes

Title: InterDialog Dialer-Software for Outbound Calling


1
91-11-49605588
2
What is a Dialer?
  • A dialer is an outbound dialling software used by
    call centers to make track calls
    automatically. Dialers are designed to improve
    the efficiency of agents by dialing from the list
    of uploaded numbers without human intervention.
    Dialer comes in different modes eg click to
    dial, progressive dialer, predictive dialer which
    can be configured as per the requirement of the
    campaign.

91-11-49605588
3
What is Click To Dial?
  • Preview dialer, commonly known as Click to dial,
    enable agents to first view the available
    information about the customer. Then agent
    selects a number to dial so that the call is
    automatically dialed by the system. The records
    are then manually updated by the agent, after the
    call.

91-11-49605588
4
What is Predictive Dialer?
  • Predictive dialer is an automatic dialing
    software that only connects agent to call after
    human response from the other end. Calls that
    result in ringing and receive any
    computerized/automated answer are immediately
    disconnected. This removes the wait time between
    calls and can improve agent productivity
    significantly.

91-11-49605588
5
What is Progressive Dialer?
  • Once an agent indicated that they are ready for
    the call, information about the number is
    presented to them and the number is then dialed
    immediately. It makes calls one after the other
    and only when there is an agent free to answer
    the call.

91-11-49605588
6
Features of Dialer-
  • Auto start end time of campaign
  • Advance dialling logics
  • Skill based agent selection
  • Auto screen and voice recording
  • Centralized lead uploading
  • Single agent multiple campaigns
  • Auto Wrap up
  • Automatic retry

91-11-49605588
7
Contact Us
www.teckinfo.com
91-11-49605588
info_at_teckinfo.com
info_at_teckinfo.com
91-11-49605588
About PowerShow.com