Why Patient Satisfaction Matters Beyond Quality of Care - PowerPoint PPT Presentation

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Why Patient Satisfaction Matters Beyond Quality of Care

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Patients choose where they go for care. The number one driver for patient satisfaction is perceived wait times measured against expectations. Facilities that do not provide visibility into their patient flow cannot manage or improve it. This results in lower physician and facility online reviews, lower reimbursement, weakening of the brand and decreased new patient acquisition. Resource by : – PowerPoint PPT presentation

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Title: Why Patient Satisfaction Matters Beyond Quality of Care


1
Welcome
To
PatientTrak
2
Why Patient Satisfaction Matters Beyond Quality
of Care
  • Patients choose where they go for care. The
    number one driver for patient satisfaction is
    perceived wait times measured against
    expectations.
  • Facilities that do not provide visibility into
    their patient flow cannot manage or improve it.

3
  • This results in lower physician and facility
    online reviews, lower reimbursement, weakening of
    the brand and decreased new patient acquisition.

4
  • Leading healthcare providers are taking patient
    satisfaction seriously as patient expectations
    are now changing.
  • Facilities are streamlining the registration
    process, measuring patient wait times from door
    to discharge and proactively gaining insight into
    the patient experience post discharge.

5
  • Technologies like PatientTrak.net allow
    healthcare facilities to measure and manage wait
    times, streamline patient flow, improve staff
    efficiency and manage their online reputation.
  • Patients register through a kiosk upon arrival
    allowing wait times to be measured at each step
    of the process. Patient tracking boards display
    estimated wait times and let patients know where
    they are in line for care.

6
  • Sometimes it isnt the wait time that creates
    anxiety. Its no knowing how long it will be or
    that someone else is getting in line in front of
    you
  • Text messaging, staff-to-staff, staff-to-patient
    and staff-to-family, helps caregivers communicate
    with patients, lower anxiety, and increase
    patient satisfaction. Automated appointment
    reminders help patients keep their appointments
    and arrive on time. This further helps streamline
    the patient experience while increasing revenue
    for health care providers.

7
  • Text messaging allows patients to go get a cup
    of coffee or run to the gift shop while waiting,
    decreasing anxiety and perceived wait times
  • Automating post-discharge satisfaction surveys
    allow providers to understand the patient
    experience to improve the quality of care while
    boosting physician and facility online reviews.

8
  • PatientTraks cloud-based visibility solutions
    including Visit Flow, Online Reputation and
    Patient Engagement are used by healthcare
    organizations across the country to reduce wait
    times, build their brand, and improve patient
    satisfaction.

9
  • Patient Flow, Tracking, Queuing and Reporting
    Solutions
  • Online Reputation Management Reviews,
    Surveys, Profile Listing, Web Optimization
  • Patient Engagement, Acquisition Marketing,
    Appointment Reminders

10
  • PatientTrak has been providing visibility
    solutions and online reputation management tools
    to facilities across the country for over 13
    years.

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