Pain Point Analysis Guide & Template

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Pain Point Analysis Guide Template
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Online Viewing Access Included with Premium
Membership
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A proven approach for representing, assessing and
prioritizing the critical issues impacting a
business process.

• Pain Point Analysis Guide Template is a method
  for assessing the issues impacting the
  performance of a business process by considering
  the relative weighting of process issues across
  two dimensions.
• The analyst can choose the most relevant
  dimensions, however a typical combination is
  impact or severity combined with volume or
  frequency.

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• Pain Point Analysis is a useful tool when
  assessing the current state performance of a
  business process and seeking to identify areas to
  focus remediation activity based on the likely
  return on effort.
• In other words, where will improvement time and
  resources reduce the most process pain.

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• Typically, processes will underperform across a
  range of areas and a structured method for
  determining where to prioritize effort is
  critical to any process improvement exercise.
• Using Pain Point Analysis, a business analyst can
  guide an organization to agree on where maximum
  pain is being experienced and therefore where it
  is most essential to focus improvement effort and
  resources.

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This Template is available for online viewing to
Premium Members. An editable version of the
Template is included in the Business Analysis
Toolkit.
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