Growing Industry of cloud contact center software - PowerPoint PPT Presentation

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Growing Industry of cloud contact center software

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IQ telecom is one of the best cloud contact center software provider company in USA. – PowerPoint PPT presentation

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Title: Growing Industry of cloud contact center software


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Growing Industry of  cloud contact center software
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  • As one of the fastest growing cloud-based
    industries in the world, contact centers are more
    widely turning to software-as-a-service (SaaS) as
    the solution to not only meet financial needs,
    but also customer service demands.   As more
    businesses make this move to the cloud, companies
    everywhere, in the cloud or not, experience the
    drastic changes of a new cutting-edge corporate
    culture and higher customer expectations. IQ
    Telecom is an cloud contact center software
    solution provider in USA.
  • Overall, contact centers that switched to hosted
    solutions are reaping the benefits of keeping up
    with the changing times -and in turn, maximizing
    profitability.  This more affordable service cuts
    out many of the prolonged steps of traditional
    on-premise contact center services.

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  • Beyond that, the benefits of hosted solutions
    become available to a wider range of businesses,
    as maintenance, services, set-up, and upgrades
    are more affordable and flexible with SaaS.
     Before the emergence of hosted solutions,
    smaller businesses could not afford and maintain
    the hefty expense of traditional software
    services.
  • Take for example, a video game provider that
    experiences high volumes of phone orders during
    the holiday season and significantly lower
    volumes of calls during the rest of the year.
     With an on-premise solution, the company would
    have to purchase an expensive software solution
    designed to maintain high capacity calls. This
    peak capacity service only proves useful for one
    fifth of the year however, it's necessary to
    maintain customer service expectations.

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  • A company like this is bound to pay the high
    price of choosing an inflexible on-premise
    solution.  With a hosted solution, the video game
    business could easily subtract and add ports
    depending on their demand-allowing them to save
    money in the off-season and maintain customer
    service during peak times. Cloud venders actually
    charge on a subscription basis-so contact centers
    don't have to pay for unneeded features.
  • Overall the main attraction for SaaS solutions
    is affordability.  In the cloud, companies are
    able to cut many costs, such as the expense of
    running their own server and server maintenance.
     On top of that, businesses are able to avoid
    purchasing more storage space, because the
    scalability is virtually limitless.

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  • Finally, a hosted solution requires a quick and
    easy self-service set up and configuration
    process.  On-premise solutions can be time
    consuming, as they often require an IT technician
    to properly install the software.  Because SaaS
    is not on-premise, it is easy to maintain
    multi-site ability whether a business employs
    home agents or even agents abroad.
  • Hosted contact center software almost always
    makes more sense for businesses reassessing
    finances and methods of maintaining customer
    service.  As more and more businesses are faced
    with current economic challenges, the SaaS
    industry expands. Its affordability, scalability,
    and overall efficiency just make more sense.

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