How to Implement ITIL- 7 easy step Guide - PowerPoint PPT Presentation

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How to Implement ITIL- 7 easy step Guide

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Title: How to Implement ITIL- 7 easy step Guide


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ITIL Implementation Roadmap
2
ITIL Implementation Roadmap
  • Building Capability, Understand ITIL and go for
    Foundation Certification
  • Do a Gap analysis and Identify the quick wins
    (Remember 8020 rule)
  • Get Buy in from the management and design or
    tailor the processes
  • Spread awareness and communicate the change
  • Implement and monitor the change
  • Optimization and Improvements
  • Deliver Value and Delight Customer

3
1. Building Capability, Understand ITIL and go
for Foundation Certification
  • If you want to implement ITIL methodology in your
    organization or become a ITIL implementer in your
    current organization then first you have to
    understand the ITIL methodology or process and
    its concepts, best practices. It is always
    recommended to attend ITIL foundation training
    than only certification. As in training lot of
    practical examples are covered along with theory.
    Training is usually delivered by industry expert
    trainers who have more than 20 25 years of
    experience under their belt, and they share best
    practices, actual case studies, real life example

4
2. Do a Gap analysis and Identify the quick wins
(Remember 8020 rule)
  • The basics of Gap analysis are the doing
    comparison between the actual performance and the
    potential or desired performance and if the
    actual performance is lower than desired
    performance cause has to be identified e.g
    investment, manpower, technology investment.
    Pareto analysis technique is very effective here.
    The 8020 rule states that 20 percent of the
    inputs or activities are responsible for 80
    percent of the outcomes or results. By doing gap
    analysis and applying 8020 rule you can find the
    root cause to your low performance and find fix
    to solve these issues.

5
3. Get Buy in from the management and design or
tailor the processes
  • A management buy is about agreeing to support
    something or accepting a decision(to Tailor the
    process) or action as something you could be a
    part of Process Tailoring
  • One Size Fits All doesnt always fit
  • As best practices for one might not be best for
    another, thus they have to be tailored whenever
    you want to implement them in different
    environment (organizations)

Image Source PMP Lounge
6
  • Triggers for Tailoring
  • Organizations Experience
  • Environment
  • Industry being catered to
  • The Kind of Service/Process being delivered
  • The following are some typical examples of
    process tailoring
  • Adding/removing Process activities and tasks
  • Changing milestones, and outputs that would be
    made available at each milestone
  • Responsibilities for review and approval (a RACI
    table is often useful)
  • Detailed procedures for reporting progress,
    performing measurements, managing requirements,
    managing change requests, etc.

7
4. Spread awareness and communicate the change
  • If you are changing/tailoring the processes or
    adding modifying the process then Communication
    plays important role. Communication would be used
    for creating user awareness for the changes
    enabling wide use and acceptance of the
    updated/tailored processes.

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5. Implement and monitor the change
  • If all the procedure mentioned above performs
    accurately then you have to implement the changes
    and monitor the performance but while monitoring
    you have to concentrate on the new changes you
    have made. Because this might be your performance
    enhancer or performance degrader.

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6. Optimization and Improvements
After successfully achieving the desired
performance Constant monitoring of process and
outcome is required for to finding new
improvement opportunities As Sky is the Limit.
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7. Deliver Value for customer delight
  • By optimizing resources and processes to
    deliver the right product or right service to the
    customer by delivering Best in class solutions to
    provide value for customers investment.

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  • THANK YOU
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