Rahul worked at the head office of Sharf Corporation, a medium sized company producing and distributing motorbikes

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Essential of Management info_at_casestudyhelp.in
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• Essential of Management
•  
• CASE STUDY (20 Marks)
• Rahul worked at the head office of Sharf
  Corporation, a medium sized company producing and
  distributing motorbikes. His task included
  processing of warranty claims and advising
  service engineers working in the field with
  distributors. One day, Rahul heard of an opening
  for a field engineering the organization. As a
  first step, he approached his immediate
  supervisor Mohan Tondon, and asked to be
  considered as a field engineer in Milinds
  department. Rahul also pleaded that he is
  adequately qualified to be a field engineer. The
  idea was rejected by Mohan Tondon with the
  comment, let us talk about it later. In the
  meantime, the supervisor (Mohan Tondon) left for
  a business strip. During the absence of his boss,
  Rahul talked to Milind, the service manager who
  was Mohan Tondans superior and also responsible
  for the field engineers.

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• Milind listened to Rahul carefully and
  recognized that he was well qualified for the
  position of field engineer. He also favoured
  promoting young talent from within the
  organization. A week later Mohan Tondon returned
  from the business trip and joined the office. One
  day he called Rahul into his office and opened
  the conversation as follows I understand you
  talked to Mr Milind while I was out on business
  trip, about the position of field engineer. I
  cannot let you take this position. We have
  switched to computerized claim-processing system
  and I need you because you have the broadest
  experience of any of my ten subordinates. Rahul
  was shocked. He was upset as he was denied the
  promotion because he was the best person in the
  group of ten subordinates. One week later, a
  field engineer was appointed from outside the
  organization. Rahul was in a fix to decide about
  his next move.
•  

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• Answer the following question.
•  
• Q1. What would you do if you were in the position
  of Rahul?
•  
• Q2. Comment on the behavior of Mohan Tondon as a
  manager

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