Customer Experience 360 with Interdialog UCCS - Teckinfo Solutions

1
Teckinfo Solution provides Customer Experience
360 with InterDilalog UCCS i.e. Best Call Center
Software
2
Go Unified !! Go InterDialog UCCS !!
Interdialog UCCS enables unified customer
interaction management handling via email
handling, automated dialer, ivr software, live
chat, sms query system, social media integration,
voice and screen recording etc.
3
One of the best functionality of Interdialog UCCS
is to handle inbound and outbound calls
efficiently with multilevel ivr system,
intelligent routing, predictive, preview and
progressive dialer with advance dialing logics.
?
?
?
?
4
Unified Queue
Unified View
Voice
Unified Queue includes voice call, email, chat,
social media that can be routed through
intelligent routing plan and in a single queue
. With a Unified View, empower your agents to
view history of previous multichannel
interactions.
Unified
Unified
Chat
5
Wallboard Information Display
Interdialog UCCS also includes wallboard i.e.
live monitoring which is a graphical view of key
data points for contact center solutions.
6
Interdialog UCCS can easily integrate with
Salesforce, Microsoft Dynamics, Oracle on demand,
Lead Squad, Manage Engine other CRMs for
various industries like banking, telecom,
insurance, bpo, travel, ecommerce, healthcare,
etc.
7

• Other Related Teckinfo Products
• InterDialog Dialer
• Predicted, Progressive Preview Dialer
• IVREdge
• Interactive Voice Response Software
• ViaSMS
• SMS based alert query System
• Galaxy
• Web based LMS Helpdesk Software
• Attivvo
• Email management Software

_at_
8
Website www.teckinfo.com Email
info_at_teckinfo.com Skype ID info_at_teckinfo.com Tele
phone [phone] / 88