6 Ways Live Chat Can Increase Online Sales

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6 Ways Live Chat Can Increase Online Sales
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1. Engagement is Key

• Weve heard the old adage, You can lead a horse
  to water but you cant force him to drink. While
  its catchy and easy to remember, we respectfully
  disagree.
• In fact, were willing to bet that horse was just
  led to water he didnt want in the first place.
  Okay, maybe this analogy isn't perfect, but go
  with me for a minute.

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1. Engagement is key

• Customers on your site are very much like that
  old horse. When it comes to conversion, having a
  potential customer on your site is simply not
  enough you have to engage with them.
• If you arent engaging customers and potential
  customers, then online support chat agents not
  really trying.
• Talking to your site visitors is the first step
  in bridging the gap between potential and
  paying customer. If youre there before they
  buy, theyll know youll be there afterwards as
  well.

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2. Choose Your Words Wisely

• Remember - something brought your visitors to
  your site. Maybe it was a product, maybe it was
  your brand, maybe it was a random act of
  serendipity! 
• Youve got to narrow in on what landed them there
  before you can make sure they leave with what
  they need.
• This is where your word choice comes into play.
  If youre not invested in your customers, why
  should they show any interest in you?

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3. Perfect Timing

• Have you ever been in a shop and needed
  assistance, only to find there wasnt a single
  representative around?
• If you arent there for your customers or
  potential customers, theyre not going to stick
  around. This is key to sales enablement.
• Connect with your customers as often as possible
  in order to see your sales skyrocket!

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4. Virtual Visitors Have No Time to Waste

• Understanding that time is of the essence on chat
  is important. Be warned, though If youre not
  being mindful in the right ways, you could cost
  yourself some customers.
• Respecting your virtual customers time does not
  mean rushing through your conversation with them.
  It means responding in a timely fashion with
  relevant information to keep them actively
  engaged.

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5. Trust Who You Want Your Customers to Trust

• Training your live customer support chat agents
  is the first step in making sure youre closing
  sales and capturing leads with ease. If you can
  trust them with your sales, so can your customers.

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6. Understand the Obstacles of Live Chat

• Live Chat has the potential to make a huge
  difference in your lead generation and sales
  enablement. Theres no question about that.
• In order to reap the benefits, however, you and
  your representatives need to understand the key
  obstacles live chat services present when it
  comes to interacting with your customers.

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1150Washington DC 20036 91-9805510111 info_at_ch
atliveagents.com