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Best Call Center software at www.deepijatel.com (2)

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ConVox presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. ConVox redefines the way a traditional call center software works with the effective use of VoIP technology. About us: Deepija is the recognized as the trusted Telecom provides High Quality Telecom Application solutions and Call center software to enterprises across the India. Deepija has a team of experts with long industry experience, who can analyze your communication requirement, study your existing infrastructure and come out with the best call center solutions. – PowerPoint PPT presentation

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Title: Best Call Center software at www.deepijatel.com (2)


1
Services
Call center solution call center software ivr
software, Predictive dialler, call center
dialler, Audio Conference, Telephone conference,
Tele conference conference calling- conference
call meetings -audio conference call
Android Dialer
ConVox

2
Call Center Solution
call center software
About Us
We Deepija Telecom Pvt Ltd are a software
development company who design and develop
enterprise-class software with a focus on telecom
applications. Our solutions include Contact call
Center Solution, IP-PBX, call center software,
ivr software, Predictive dialler, call center
dialler, Audio Conference, Telephone conference,
Tele conference conference calling, conference
call meetings, audio conference call Conference
Bridge, CRM for the sectors like financial
services, government, BPO, help desk, consumer
products and healthcare industries. Our
innovative applications with cutting edge
technology enable our customers to get the best
use of technology and win over their challenges
and opportunities. Our expertise in open source
with expert guidance enable the most efficient
utilization of resources and best return on
investment than any of our competition. We help
our customers create, maintain and continuously
improve superior end-to-end service for their
customers. With over a decade of pioneering
leadership and thousands of solutions deployed
domestically and globally. Deepija Telecom is
headquartered in Hyderabad, Telengana with branch
offices in all major cities in India.
For more information please visit your website
www.DeepijaTel.com
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
3
Call Center Solution Solution Advantage
call center software
ConVox
  • Scalability Solution can be scaled from 25 to
    1000 App. users platform
  • Versatile Solution ConVox Android based platform
    is a Versatile solution, which can easily be
    utilized in one or another way, viz sales,
    Collection, Customer loyalty programs, Retention,
    On-site activity or combination.
  • Customization on demand ConVox contact Call
    center solution and Android dialer app are
    integrated. We support your sales from the design
    to operation and maintenance stages, including
    future evolutions. Our expert support and
    delivery team understand you and your process
    requirement. They tailor ConVox solution to
    ensure a hassle free implementation and smooth
    running of your project.

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
4
What does Package include
Call Center Solution
call center software
ConVox Android Dialer is specially designed for
tele-calling in telecom DSA segment.
It has three different views
  • 1. Area Manager Login (Web GUI)
  • Area Manager manages multiple DSA accounts from
    Telecom Operator side. He can
  • Monitors each DSA performance at individual agent
    level.
  • See the reports pertaining to each DSA and listed
    to call recordings.
  • Control the general settings for DSAs.
  • 2. DSA Login (Web GUI)
  • DSA can manage the agent and process performance.
  • A. DSA can monitor each agent's performance.
  • B. DSA can upload data for agents.
  • C. Can listen to agent call recordings

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
5
What does Package include Cont......
Call Center Solution
call center software
3. Agent Login (Through Mobile App) Android App
is designed for call center agent login. Using
this app an agent can. Fetch the calling data
points (leads) from server for calling. Make call
on those numbers using preview dialing. Send the
CDR data and recordings to the server through
sync operation. Monitor his own performance by
seeing call history, dialed calls, available
data, login time etc. Tell his status to server
like break, login etc.
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
6
call center software
Call Center Solution
Demand Oriented Features
  • Centralized monitoring of Sales Activity for each
    DSA.
  • Synchronized update facility in centralized
    Server for consolidation purpose.
  • Real Time Sales and Attendance Monitoring.
  • Integrated Platform to manage Distributed calling
    Activities.
  • Multi-location Management Facility.
  • 100 recording of all the agent communication.
  • Best suited for work from home agents.
  • DSA-wise as well as individual reporting.

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
7
Benefits of ConVox Android Dialer
call center software
Call Center Solution
  • Easy to add or re-organize DSAs
  • There is almost no infrastructure needed at the
    DSA level. Just a voice and data link is enough.
    This reduces investment and gives quick
    enablement of new DSAs.
  • Increase in overall Sales
  • ConVox android dialer enable agents to dial more
    numbers than the manual dialing methods. Quick
    and effective management ensures better training
    and increases the throughput from the sales
    process.

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
8
Benefits Contd
call center software
Call Center Solution
  • Attendance and dialing Monitoring
  • Agent's entire day activity recorded by system.
    Total calling time, break time and dispositions.
    Administration will have complete track of agent,
    no matter where he is dialing from.
  • Online/Offline Advantage
  • Agent can make calls either by online(if the
    internet is connected) and update in central
    server instantly or offline(Internet Not
    connected), and recordings and CDR get saved in
    mobile under pending sync list.

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
9
Benefits Contd
call center software
Call Center Solution
  • Target Centric Approach
  • ConVox App. always show the Given Target and
    Achieved Target by the sales person, to keep them
    always vigil and alert towards Target achievement
    as well as management to keep control on
    Productivity by real time monitoring.
  • Managed Distribution
  • All the sales made, is sent to the respective
    distributor via mail at the end of the day to
    arrange the delivery schedule in more timely
    manner.

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
10
ConVox Android Dialer Screenshots
Call Center Solution
call center software
Agent Main CRM Screen
Disposing a Call
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
11
Screenshots Contd
Call Center Solution
call center software
Call History as seen by Agent
Agent Login
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
12
call center software
Call Center Solution
Screenshots Contd
Breaks and dialer mode selection screen
For Progressive calling
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
13
Screenshots Contd
Call Center Solution
call center software
Area Manager's View
DSA's View
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
14
Customer Centric Approach
Call Center Solution
call center software
  • Value Proposition
  • Open source technologies of cost advantage
  • Integration with other products
  • Integration with office productivity tools (third
    party tools)
  • Scalability
  • Cloud/premises
  • Accessibility
  • Help to operate on the go both online as well as
    offline
  • Access from anywhere by Authorized person

Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
15
Call Center Solution
call center software
Introduction to Deepija Telecom (P) Ltd.
  • Established in Aug 2003.
  • Deepija Telecom Pvt. Ltd. is a telecom software
    development company located in Madhapur
    Hyderabad. A branch office in Mumbai, Delhi,
    Pune, Bangalore and Chennai.
  • Focus on application segments like IVRS, Voice
    Logger, Bulk Calling, Conference Bridge, PBX,
    CRM, CTI, Mobile Apps. etc.
  • Special focus on Contact Center Segment.
  • Deals in Telecom software Product, Product
    Customization and software based projects.
  • Strong customer based with very high customer
    loyalty.

Deepija Telecom (P) Ltd.
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
16
Call Center Solution
Our Customers
call center software
Deepija Telecom (P) Ltd.
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
17
Thank You!!
Call Center Solution
call center software
Deepija Telecom (P) Ltd.
Call center solution - call center software -
Predictive dialler- call center dialler-Audio
Conference-Telephone conference-Tele conference-
ivr software- conference calling- conference call
meetings -audio conference call
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