Troubleshoot: Norton Power Eraser Doesn’t Detect Threat on Infected PC

1
Troubleshoot Norton Power Eraser Doesnt Detect
Threat on Infected PC

• Norton Support 1-844-888-3870

2
Check DNS Settings

• Open the Run dialog box using Windows R.
• Enter control in the given box and hit the
  Enter button on your keyboard.
• In the appeared window, select the icon of
  Network and Internet and click on Network and
  Sharing Center. In the left pane here click
  Change Adapter Settings. (Double-click the icon
  of Network Connection if using Windows XP).
• Give a right-click on the currently active
  network adapter and click Properties. Click Yes
  or Continue if prompted by User Accounts Control.

3
Norton Support Canada

• Select Internet Protocol (TCP/IP) or Internet
  Protocol Version 4 (TCP/IPv4) in the Network
  Connection Properties window under This
  connection uses the following item.
• Hit the Properties button.
• On the general tab check the DNS server settings
  in the Internet Protocol (TCP/IP) Properties
  window.
• Check the server addresses, if Use the following
  DNS server addresses radio button is chosen.
  Ensure that the displayed DNS server addresses
  and the one you provided to your Internet service
  provider or network admin are same.
• Norton Support would like to inform you that if
  DNS server address starts with 85.255.11x.x, then
  the DNS cache has been poisoned as the result of
  a Pharming attack.

4
Check Proxy settings

• Open the Run dialog box using Windows R keys on
  your keyboard.
• Enter inetcpl.cpl in the given box and then hit
  Enter.
• On the Connections tab in the Internet Properties
  window, click LAN Settings.
• Check here option of Use a proxy server for your
  LAN is unchecked if you do not use any proxy
  servers and if your proxy server then makes sure
  that all the settings are correct.
• Hit the OK button and in the window of Internet
  Options click OK.

5
Norton Support Canada

• If the above methods dont resolve your issue,
  then you need not worry, just make a call
  on Norton Customer Support number  1-844-888-3870 
  and get your problems resolved by our experts.
  The team of well-trained technicians will solve
  your problems providing the best and satisfactory
  solutions using the latest technology. So,
  connect with our agent and get instant solutions.

6
Original Source -
https//nortonsupportnumbercanada.wordpress.com/20
17/10/31/troubleshoot-norton-power-eraser-doesnt-d
etect-threat-on-infected-pc/
Thank You