How to Fix General Issues of HP Computer - PowerPoint PPT Presentation

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How to Fix General Issues of HP Computer


If your hp computer not running well then you can do self-repairing at home and fix the following HP computer issues like, Computer freezing issue, Computer turn on but not boot OS well and blue screen issues. So we have shared step by guide to resolve these issues by self at home. – PowerPoint PPT presentation

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Title: How to Fix General Issues of HP Computer

How to Repair HP Computer at Home
  • Any abnormality in the integrated components of a
    computer can prove harmful to its performance,
    but some general computer issues can be addressed
    without seeking professional IT help. Among the
    most common problems you may encounter are issues
    with the computer freezing and appearances of the
    infamous "no boot" or "blue screen of death." To
    repair a computer, you'll need to troubleshoot
    the issue and determine if the fix is something
    you can perform yourself for more complicated
    problems, however, consider seeking the help of a

If You Face Computer is Freezing and Not Running
  • Computers may freeze on account of any hardware
    or software issue, so here you need to understand
    the exact reason behind it. Notice if the issue
    started when you connected any hardware
    peripherals like a printer or scanner then it
    might be due to a driver conflict. If the issue
    occurred after installing a new hard drive, then
    it might be due to insufficient power or too much
    heat. Follow the troubleshooting pattern below to
    repair your computer, if such problems occur

Step 1. Give Your Computer a Bit of Rest.
  • If you leave your computer on all the time, you
    can often fix a problem by turning off the
    computer, then unplugging it (or remove the
    battery, if it is a laptop), then holding down
    the power button for 30 seconds while computer
    remains unplugged (this will often cause a light,
    or lights, to flash), then reinserting the
    battery, plugging the computer back in and
    powering it on. By cutting off the power to the
    motherboard, it allows the hardware to reset and
    the memory to clear.

If Your Computer Becomes too Hot
  • You will need to take a look inside for this.
    Remember that any time you need to open up your
    computer cabinet, shut down your computer and
    unplug it. If you have long hair, tie it back.
    Take off any jewelry that might get in the way.
    Also avoid wearing any clothing that produces a
    lot of static, as a spark can damage hardware and
    cause intermittent, hard-to-troubleshoot problems.

Do Some Diagnostics
  • Many computers now come with built-in diagnostics
    which can tell you if you have certain issues.
    Two brands of computer that normally have
    diagnostic options are HP/Compaq and Dell. To
    access these diagnostic options
  • Power down the computer, wait a few seconds then
    turn it back on
  • HP - Immediately start pressing F2 on startup to
    access the diagnostic menu. Select Start Up Test,
    Quick, One Pass (if option is present) to begin
    the testing process.
  • Dell - Immediately start pressing F12 on startup
    to access the diagnostic menu. Use the arrow keys
    to select Diagnostics from the menu.
  • Write down any error codes and consult the
    internet, the computer manufacturer or a local
    technician for assistance.

Open the Cabinet of Your Computer and Check the
Temperature of the Metal Chassis
  • If its hot, then there may be a heat related
    issue. For laptops, you generally do not want to
    try to open the case, but you can still vacuum
    the fan ports. Some computers just run hot,
    particularly laptops, but heat is never good for
    electronics. Gently examine the front and rear
    fans and blow out any dust. You can apply a clean
    cloth to dust out hidden particles. Remember
    Your computer must be shut down while you're
    cleaning inside it
  • If you have more than one hard drive in your
    computer, avoid installing them right next to
    each other in the chassis this makes them more
    prone to heat failure. To install an extra hard
    drive in a wide slot, such as the slot that holds
    your CD-ROM or DVD-ROM drive, you can buy
    mounting brackets at a store that sells computer
  • Even if your computer isn't having problems,
    it's a good idea to clean the fans regularly.
  • Before you close up the case, check all the
    cables and make sure everything is still plugged
    in. If you have to reset a video card or a stick
    of memory, avoid applying heavy pressure to the
    motherboard as this can damage it.

Inspect your Device Drivers
  • Many times when doing a Windows Update, your
    system may download and install an incorrect
    driver, which may result in the computer
    freezing. You can check the status of drivers
    from Device Manager. Any devices with a yellow
    exclamation next to them are in an error state.
    Unplug any USB devices, if connected, and see if
    the error goes away. If so, that device is a
    problem. Power-on your computer and see if it
    works. If it does, good otherwise you can
    restore your computer to an earlier
    configuration. System Restore will roll your
    system back to an earlier set of drivers.

Try a System Restore
  • It can be accessed by pressing and holding the
    Windows Logo key and pressing R, and then typing
    "rstrui" in the Run dialog box. Using a restore
    point to restore your computer can remove
    software (like an app, driver, or update) that
    might be causing the problem.
  • Once started, System Restore can NOT be
    interrupted, so be patient.
  • Changes made to your PC by System Restore cannot
    be undone if you are running it in Safe Mode or
    the Windows Recovery Environment.

Inspect your Hard Disk. Your hard disk is a
storehouse of information, so when it gets used
for a long duration it might get cluttered and
patchy this slows down the performance of your
  • Hence, use your Windows utility CHKDSK to scan
    and remove bad sectors on regular basis. It is
    the best preventive way of maintaining computer

Install and run a good antivirus and anti-malware
Case 2. Computer turns on but does not boot the
OS, or shows a Blue Screen of Death at startup
  • No Power. If your computer does not power on at
    all, the most likely culprits are either Power
    Supply (desktop only) or motherboard. Make sure
    the connectors are plugged in properly, and the
    switch on the back of the power supply is turned

No Boot or Blue Screen
  • Try Safe Mode - if your computer will boot into
    Safe Mode, it is a software related issue.
  • Test Screen - If you hear the computer
    running, but see nothing on the screen, try
    swapping monitors or plugging in an external
    monitor for laptops.
  • Test RAM - try carefully removing the ram and
    powering on. Most computers, when functioning
    properly, will give a long, repeating 'memory
    error' beep. Power off and replace the ram, one
    stick at a time, powering on when ram is properly
  • Test Video Card - if your computer has a
    removable video card, try removing it and either
    replacing it or plugging your monitor into the
    built-in video port if available.
  • If none of these things work, you are likely
    looking at a failed hard drive, corrupted
    operating system or failed motherboard. It is
    best to seek professional services at this time.

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