BUSN 258 Course Extrordinary Success - snaptutorial.com

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BUSN 258 Course Extrordinary Success -
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The Best way to predict the Future is to create
it.....To Best way....
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BUSN 258 Course Extrordinary Success -
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BUSN 258 Entire Course For more classes
visit www.snaptutorial.com BUSN 258 Week 1-7
All Discussion Questions BUSN 258 Week 4 Midterm
BUSN 258 Week 8 Final Exam BUSN258 Week 1
Assignment BUSN258 Week 2 Assignment BUSN258
Week 2 You Decide BUSN258 Week 3 Case Study
BUSN258 Week 4 Assignment BUSN258 Week 5
Assignment BUSN258 Week 5 You Decide
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BUSN 258 Course Extrordinary Success -
snaptutorial.com
BUSN 258 Week 1 Assignment For more classes
visit www.snaptutorial.com 1. What major
corporations that youve heard of seem to be
doing the best job of building customer loyalty?
In what ways do they attempt to build long-term
relationships with customers? 2. How do ripple
effects escalate the problem of the lost
customer?
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BUSN 258 Course Extrordinary Success -
snaptutorial.com
BUSN 258 Week 2 Assignment For more classes
visit www.snaptutorial.com 1.What are some
factors (patterns of behavior) that project a
companys culture? List several examples from
organizations you work in. 2.What are three
major elements that complicate listening? Give
customer-service related examples of each.
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BUSN 258 Course Extrordinary Success -
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BUSN 258 Week 2 You Decide For more classes
visit www.snaptutorial.com Read the You Decide
scenario and decide on a response. Your goal is
to identify the critical issues in the scenario
and determine how you would resolve. Write a
report correctly formatted of at least 125 words.
Drop the report in the DropBox. Remember to run
the spelling and grammar checker on your work
before turning it in.
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BUSN 258 Course Extrordinary Success -
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BUSN 258 Week 3 Case Study For more classes
visit www.snaptutorial.com 1. Interview After
completing your assigned readings for this week,
interview someone who has a customer
relations/customer service role or responsibility
where the person has organizational
responsibility and knowledge of the companyÂs
customer relations policies. This person could be
in your own organization or in any other company.
Ask the interviewee to describe the role and
importance of customer relations/customer service
to the organization and the top three customer
relations/customer service issues faced by the
organization. In case of a last minute conflict
it is best to have a second choice lined up.
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BUSN 258 Course Extrordinary Success -
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BUSN 258 Week 4 Assignment For more classes
visit www.snaptutorial.com 1. Look back on your
own experiences as a customer and identify
situations when little things have made a
difference in your buying decision. Think, for
example, of places you have stopped doing
business with. What little things pushed you out
of the zone of indifference into the dissatisfied
range? Be as specific as possible and remember
that often dissatisfaction comes from a series of
truly small, almost insignificant turnoffs. 2.
Describe in your own words the three categories
of customer turnoffs. Give five specific examples
of each.
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BUSN 258 Course Extrordinary Success -
snaptutorial.com
BUSN 258 Week 4 Midterm - Set 2 For more
classes visit www.snaptutorial.com 1.Question
(TCO 1) The letter L in the acronym LIFE stands
for ________. 2. Question (TCO 2) Customer
loyalty is 3. Question (TCO 9) Despite many
similarities between them, Wal-Mart and K-Mart
have very different results, largely because of
"little things" that seem to result in better
customer service. How do the sales of these two
companies compare? 4. Question (TCO 10)
Customer loyalty is NOT 5. Question (TCO 3)
One of the main principles behind globalization
and expansion across cultural and geographic
boundaries is
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BUSN 258 Course Extrordinary Success -
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BUSN 258 Week 5 Assignment For more classes
visit www.snaptutorial.com 1. How can
organizations become more open to feedback? What
kinds of employee training would help? What would
you tell your employees about feedback importance
if you were the boss? 2. What are the three
important steps needed to recover the potentially
lost customer?
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BUSN 258 Course Extrordinary Success -
snaptutorial.com
BUSN 258 Week 5 You Decide For more classes
visit www.snaptutorial.com Scenario Summary You
are a general manager with a service company. You
are hearing comments from your sales group that
customers are unhappy with your company. The
comments range from poor service, missed
assignments, to technical failures. When you ask
for specifics, you get a general view of
dissatisfaction from your sales group but not a
clear view if there is an issue. You have met
with several of your large customers in the past
few months and they have not indicated that there
is an issue. If anything your impression from
customers is that things are going well. Your
company is growing and there are new customers
and some new sales people.
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BUSN 258 Course Extrordinary Success -
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BUSN 258 Week 6 Case Study For more classes
visit www.snaptutorial.com BUSN258 Week 6 Case
Study LL Bean ATT
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BUSN 258 Course Extrordinary Success -
snaptutorial.com
BUSN 258 Week 7 Assignment For more classes
visit www.snaptutorial.com 1. Which of the two
general causes of stress, worker characteristics
and working conditions, is the most significant
in your job? How can you control or manage it?
2. How can a manager best set a strategy for
improving customer loyalty? What steps make
sense?
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BUSN 258 Course Extrordinary Success -
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BUSN 258 Week 7 You Decide For more classes
visit www.snaptutorial.com Scenario Summary
You are Bob Yeader, a Sales Manager, of a small
printing company. One of you sales people asked
for a meeting. The meeting was difficult. The
sales person, Pat Lawson, broke down in the
meeting. Pat said the work was too much and the
customers too demanding. Where Pat used to be
able to get all the work done in one a week,
there was now too much work. Your internal staff
has noticed that Pat seems stressed. You wonder
if customers are seeing the stress. Pat was ready
to quit. Pat has been with your company for 15
years.
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BUSN 258 Course Extrordinary Success -
snaptutorial.com
BUSN 258 Week 8 Final Exam 1 For more classes
visit www.snaptutorial.com 1.Question (TCO 1)
The best way to win customer loyalty is
to 2.Question (TCO 2) Which of the following
problems is NOT listed as a people
turnoff? 3.Question (TCO 3) Small companies can
compete against larger ones if they
offer 4.Question (TCO 4) Which of the
following is NOT an example of something a
company can do to enhance extrinsic
value? 5.Question (TCO 5) Companies cannot wait
years for their customers to see long-term value,
so they should
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BUSN 258 Course Extrordinary Success -
snaptutorial.com
BUSN 258 Week 8 Final Exam 2 For more classes
visit www.snaptutorial.com 1.Question (TCO 1)
The first step to reduce waiting time is
to 2.Question (TCO 2) Communication turnoffs
often occur when employees are ignorant
of 3.Question (TCO 3) Small companies can
compete against larger ones if they
offer 4.Question (TCO 4) Value arises from a
tradeoff between 5.Question (TCO 5) To enhance
value through goodness of product fit
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BUSN 258 Course Extrordinary Success -
snaptutorial.com
The Best way to predict the Future is to create
it.....To Best way....
www.snaptutorial.com