How do you unlock your Gmail account ? - PowerPoint PPT Presentation

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How do you unlock your Gmail account ?

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How do you unlock your Gmail account? – PowerPoint PPT presentation

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Title: How do you unlock your Gmail account ?


1
How do you unlock your Gmail account?
2
FOLLOW THESE STEPS
3
  • 1. Launch an Internet browser then navigate to
    the Gmail website.
  • 2. Click Need Help?.
  • 3. Click the appropriate option.
  • - I don't know my password
  • - I don't know my username
  • - I'm having other problems signing in

4
I Don't Know My Password
  • 1. Enter the Google username or Gmail address
    then click Continue.
  • 2. Enter the characters as seen on the screen
    then click Continue.
  • 3. Enter the answer to the security question then
    click Continue.
  • If the security answer is not remembered
  • - Click Get a password reset link at
    my recovery email.
  • - Click Continue.
  • If the security question was answered
  • - Enter a new password.
  • - Re-enter the new password.
  • - Click Reset password.

5
I Don't Know My Username
  • 1. Ensure I don't know my username is clicked
    then click Continue.
  • 2. Enter the appropriate information in the
    fields then click Submit.
  • - First name
  • - Last name
  • 3. Click the I'm not a robot check box.
  • 4. Enter the text in the image seen on the screen
    the click Verify.
  • 5. Click Submit.

6
I'm Having Other Problems Signing In
  • 1. Enter the Google username or Gmail address
    then click Continue.
  • 2. Enter the characters as seen on the screen
    then click Continue.
  • 3. Click the appropriate issue then follow the
    on-screen instructions.
  • - I forgot my password
  • - I think someone else is using my account
  • - I forgot my username
  • - I know my username and password, but
    can't sign in
  • - I can't reset my password via SMS
  • - I use a Google Apps account
  • - I'm having trouble with 2-step
    verification

7
THANK YOU
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