Grategy.com | Employee Engagement Strategies

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Grategy.com - Employee Engagement Strategy
Know about Four Keys to Customer Engagement by
Lisa Ryan
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About Lisa Ryan
Lisa Ryan is the Founder of Grategy. She is an
employee engagement and business keynote speaker,
gratitude expert, and author of 6 books
Use these four simple strategies and you will
increase your customer engagement, loyalty,
retention, referrals, and profits.
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Keep in touch on a regular basis.
Make an effort to bring a smile to your
customer's face. Candy or food always works too.
You can drop off a candy jar and fill it up on
each visit.
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Ask your customers how you can serve them better.
Some customers prefer to be contacted by email,
others text, and yet others like the personal
touch of a phone call or visit. Find out what
works for them.
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Cash never hurts.
A box of chocolates or other gift is also
appropriate for more significant referrals.
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Welcome complaints.
If you don't already have a complaint resolution
system, think about what you need to do to get
those grievances settled as quickly as possible.
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www.grategy.com
216.225.8027
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