Microsoft Needed A Contract Lifecycle Management Software to Accomplish Its 3 Key Goals

1
Microsoft Streamlined Its Contract Management
INDUSTRY TYPE Information Technology

• Business Challenge
• Information exchange agreements 90,000
  employees, 650,000 partners and countless
  customers, resulting in a huge number of
  agreements

Microsoft is a multinational computer technology
corporation that develops, manufactures, licenses
and supports a wide range of software products
for computing devices. The company is
headquartered in Redmond, Wash., and its most
profitable products include the Windows operating
system and the Office productivity suite.

• Fragmented contract management process,
  decentralized storage across operations in 100
  countries

• Lengthy and time-consuming process, both
  internally and with external parties

• Required state-of-the-art search and retrieval
  capability

• More details
• The company was founded in 1975, to develop and
  sell BASIC interpreters for the Altair 8800.
  Microsoft rose to dominate the home computer
  operating system market with MS-DOS in the mid-
  1980s, followed by the Windows line of operating
  systems.
• Many of its products have achieved near ubiquity
  in the desktop computer market. One
• commentator notes that Microsofts original
  mission was a computer on every desk and in
  every home, running Microsoft software.

• System had to be extremely scalable and
  user-friendly for a potential global user base
  exceeding 100,000.

Microsoft needed a contract lifecycle management
platform that would accomplish 3 key goals

• Increase contracting speed

• Reduce cost of contracting

• Improve customer, partner and employee
  satisfaction

2
Solution Icertis delivered the custom-built
solution on Icertis IP to Microsoft and met the
companys unique requirements. The platform
provided the necessary scalability and robustness
needed for a large enterprise deployment.
Of all the vendors we evaluated, Icertis gave us
the best option to custom build our solution. We
have deployed the product globally, including in
India, with great user adoption and high
satisfaction.

• Leveraged the power of Microsoft technologies
  across multiple devices

• Secure and private, with easy access to the
  extended enterprise

• Reliable, scalable, flexible and quick to deploy

Michel Gahard, Associate General Counsel,
Microsoft

• Intuitive user interface across diverse global
  user base

• Governance auditable reporting and compliance
  notification alerts

• Eliminated all manual steps with complete
  automation
• Integration with DocuSign for e-signature
  capabilities
• Contract management mobile application for
  contracting on the move
• Search and retrieval feature to locate an
  agreement quickly
• Smart feature to avoid duplicates
• Authoring, approval, execution and storage in one
  system

• Benefits
• Icertis delivered a custom-built solution on
  Icertis IP that added significant value to
  Microsoft while addressing its distinct needs
• Reduced contract administration costs by 40
• Improved speed of contracting by 60
• Improved customer, partner and employee
  satisfaction
• Improved auditable contracting compliance and
  administration

• Extremely quick deployment of the system across
  the enterprise user base in just 12 weeks

www.icertis.com 1 844-404-2244 14711 NE 29th
Place, Suite 100 Bellevue, WA 98007
All rights reserved. Icertis 2016