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Title: COM 295 Final Exam Latest

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COM 295 Final Exam Latest

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1. Your coworker LaRita has asked you to review
her slide presentation. You notice that it is
difficult to recognize and process the most
important ideas and information. To help her fix
this, what will you recommend that she change?
She should include a compelling image every few
slides.
She should choose dark backgrounds and text
colors.
She should use bold or italics to highlight key
ideas.
She should limit her text to five words per line
and three to four lines per slide.
2. A colleague asks you for advice on how to
understand the audience of his persuasive
message. Which of the following pieces of advice
will you offer?
Ask as few questions as possible to avoid
annoying them.
Focus on their values and not their needs.
Wait until the message is perfected before
choosing the right audience.
Consider the psychological principles that impact
people's decisions.

3. Which of the following is true of competence?
It is often evaluated by one's track record of
achievements.
It has grown less important in the post-trust
era.
It is innate and cannot be gained through
experience.
It increases when individuals focus on connecting
with others.
4. ?In order to focus your presentation on
people, you should
use a lot of "I" statements
include as many photographs as possible in your
slides
make individuals and groups the subject of your
sentences
avoid using presentation software or other
technology

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5. _____ is the process of converting meaning
into messages composed of words and nonverbal
signals.
Filtering
Encoding
Decoding
Translating
6. Which of the following is a trait of
individualists?
They communicate directly to efficiently deal
with work tasks and outcomes.
They stay in relationships even when they are no
longer mutually satisfying.
They tend to follow the perceived dreams and
goals of the group as a matter of duty.
They tend to stay in contact with and work
through extended networks.

7. Performing at the highest standards, not just
for oneself, but for the team, for the
supervisor, for the consumer, and for the
company's shareholders, indicates a sense of
_________.
opportunity
accountability
individuality
future-orientation
8. ?The career summary section of a résumé should
provide the candidate's ________.
major accomplishments, abilities, and attributes
memberships, awards, certifications and
licensure, and activities
objective for the job search
list of personal references

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9. Which of the following is typically included
in the reviewing stage of writing an effective
business message?
ensuring the communication is fair
identifying the primary message and key points
finding the needs of the audience
setting a positive and other-oriented tone
10. Gregor, who works at a textbook company, has
put together a presentation proposing that the
company save money by getting its images from
less expensive stock photo sites. Gregor needs to
present his idea to the executive committee.
Considering the content of his presentation,
which of the following people on the committee
should he most try to influence?
The design director
The editorial director
The marketing director
The production editor

11. Which of the following should contain all
your research sources and should be provided at
the end of your report?
the reference list
citations
table of contents
the executive summary
12. Javier is an editorial manager at a
publishing company. He wants to give one of his
supervisors an "Employee of the Year" award.
Which of the following supervisors should he
choose if he is looking for an employee with a
strong sense of caring?
Ayesha, who always takes on extra work to help
the department meet its deadlines
Jenny, who helps her employees develop the skills
that will allow them to advance
Paul, who is the best copy editor and proofreader
in the department
Jon, who sets short- and long-term deadlines for
every project and meets them promptly

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13. Bao is conducting a study that compares the
cost of keeping print messages on file versus
storing digital messages in the cloud. What
aspect of communications relates to the storage
of messages?
planning
constraint
coordination
permanence
14. Which of the following facilitates a one-stop
work space containing project and meeting
information, shared files, and communication
platforms?
social networking
written messages
webinar
texting

15. In the context of developing persuasive
messages, which of the following is most likely
to help you demonstrate a voice of competence?
focusing only on logical appeals
developing strong ideas in the interest of your
audience
adopting the tone of mass advertising such as
over-the-top appeals
using only emotional appeals in your persuasive
messages
16. By doing audience analysis, Radika discovers
that the people she will be giving her sales
presentation to know very little about her
product. Because of this, she is likely to decide
to
use only emotional appeals in her presentation
eliminate bulleted and numbered lists from her
slides
involve them in her presentation
spend more presentation time informing the
audience

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17. Which of the following is true of documenting
secondary research sources?
The only thing that has to be documented is a
direct quotation.
Statements that are paraphrased do not require
documentation.
Writers can use a variety of documentation
systems, including MLA and APA styles.
Ideas that are summarized do not require
documentation.
18. Your résumé should tell a story of
how you plan to improve your areas of weakness
your educational accomplishments
the value can provide to a company
everything you have learned and done in your
previous job

19. A mistake that many job applicants make while
creating résumés is
trying to display everything they do well
highlighting only a few of their abilities and
attributes
forgetting to include their hobbies and other
interests
neglecting to include areas they need to improve
on
20. Vanessa has been assigned the task of
creating an effective business message aimed at
improving the productivity of the employees in
her company. In the process of creating the
business message, she studies the background of
the employees, their needs, and priorities. To
which step of the planning process for developing
influential messages does Vanessa's action
typically belong?
Message review
Message structuring
Audience analysis
Idea development

21. In the context of persuasive messages,
validating your readers means that you are
overcoming objections by providing counterpoints
recognizing and appreciating others' needs and
preferences as legitimate
demonstrating a business needa gap between what
is and what could be
providing solid reasons why your product,
service, or idea benefits readers
22. Lori is using secondary research to develop a
business report. How can she write her report in
a way that demonstrates originality in thought?
Adopt a methodical approach to decision making
Generate her own conclusions and recommendations
Cite all her research sources
Use the most current documentation guidelines

23. Rick is trying to schedule a video
teleconference with colleagues at several
locations. To do so, he needs to coordinate their
schedules and also check to see if the company
needs to invest in any additional resources to
make it happen. By addressing coordination and
resource issues, he is dealing with
control
richness
constraint
immediacy
24. One of the first tasks to accomplish when
developing a presentation is to
use headings to create a storyboard
understand the needs of your audience
develop effective slides
gather content for an effective review

25. Which of the following is an example of
psychological noise?
Jenna's boss does not take her complaint
seriously because he thinks teenagers always
exaggerate.
Jenna's boss does not understand that when she
says a product is "bad," she means she likes it.
Jenna's boss does not understand what she tells
him because his hearing aid battery dies.
Jenna's boss does not take her complaint
seriously because construction noise prevented
him from hearing it.
26. Which of the following is typically included
in the drafting stage of writing an effective
business message?
identifying the primary message and key points
ensuring that the communication is fair
finding the needs of the audience
setting a positive and other-oriented tone

27. Which of the following is useful advice on
conducting business across cultures with those
who have limited English ability?
Speak at your normal, regular pace instead of
speaking slowly as this may be viewed as
disrespectful.
Use slang and jargon instead of literal language
as much as possible.
Allow those with limited English ability enough
time to process their thoughts into English.
Determine a person's level of communication
proficiency within the first few moments of your
interactions with them.
28. _____ noise occurs when communicators apply
different meanings to the same words or phrases.
Physical
semantic
Cognitive
Psychological

29. Which of the following is an example of
projected cognitive similarity?
Bill assumes that the cultural stereotypes shown
in the popular media are true.
Deirdre assumes that other cultural groups have
the same values as hers.
Rico assumes that all cultures are inferior to
his culture.
Elana assumes that no two cultures are alike in
terms of values and norms.
30. In order to design your slides to facilitate
ease of processing, you should
use complex charts for complex information
provide as much information as possible on every
slide
use at least one compelling image on every slide
limit your text to ten words per line

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