What's it Like to be a Janitor at Disneyland?

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• It may be the Happiest Place on Earth for the 15
  million tourists who make their way to Orange
  County every year, but even at Disneyland someone
  has to clean up once the doors close and the
  lights go out. How does the cleaning staff keep
  such a massive and popular facility clean on a
  daily basis? In this presentation, well take a
  look.

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• During the day, hundreds of Disneyland employees
  don costumes, take tickets, and man cash
  registers to keep the park running. Once the
  customers have left, however, the park is hardly
  deserted. Disneylands custodial staff consists
  of around 600 people, including janitors (the
  company refers to them as custodians),
  painters, and gardeners, all of whom work well
  into the night to keep the park maintained.

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• Disneyland has a well-known reputation for being
  a squeaky-clean environment, and that extends to
  keeping the hundreds of attractions as sanitary
  as possible. While Disney wont reveal the exact
  amount of money it spends every year on
  janitorial expenses, the company has revealed
  that the night shift is where the largest amount
  of the parks upkeep budget is spent.1

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• Every member of the Disneyland janitorial staff
  is assigned a specific duty they are responsible
  for carrying out on a daily basis. For the
  four-person team responsible for tending to the
  parks dining areas, their task is the same every
  day collecting, cleaning, and replacing the
  hundreds of chairs, tables, and umbrellas spread
  across the park, leaving them fresh and clean for
  the next days visitors.

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We have a Code V in Fantasy Land!

• As you can imagine, cleaning up a roller
  coaster-filled park that caters to thousands of
  people every day can be a very dirty job.
  Disneyland custodians even have special codes for
  different kinds of messes a Code V is when a
  patron loses their lunch, and a Code H calls
  out a staff member to clean up horse droppings
  left on Main Street.2

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• To handle more specialized maintenance tasks,
  Disneylands staff of custodians includes staff
  members with special skills and training. A team
  of certified divers are responsible for fishing
  trash out of water-based attractions like Finding
  Nemo, as well as making repairs to underwater
  structures. Likewise, skilled painters and
  craftspeople come out every night to repair
  rides, repaint handrails, and ply their craft on
  the parks many installations.

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• The size of Disneylands obsession with
  cleanliness and image may seem excessive to some,
  but the resources the company puts in to its
  giant cleaning staff pays off. Whereas other
  Southern California theme parks saw their
  attendance numbers drop, ticket sales at
  Disneyland went up 8 between 2009 and 2010
  despite the economic recession.1 Industry
  insiders partially credit the parks attention to
  cleanliness for the increase.

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• Disneylands commitment to cleanliness is a fine
  example of how time and resources spent on
  cleaning and janitorial services pay off in a
  positive company image and improved customer
  satisfaction. Its also a good reminder that even
  iconic locations dont maintain themselves
  behind every presentable attraction and gathering
  area is a team of hardworking janitors who work
  diligently to keep it that way.

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• To keep your business as clean as Disneyland, you
  need high-quality floor scrubbers, sweepers,
  carpet cleaners, and other janitorial supplies.
  Performance Systems Janitorial Supply carries the
  best in new and refurbished cleaning equipment.
  Apply for financing or place an order today at
  www.psjanitorial.com.

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1. http//www.latimes.com/business/la-fi-cover-disney
   -20100502-story.html
2. http//www.ocregister.com/articles/cleaning-680523
   -clean-one.html

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Summary

• Disneyland doesnt stay clean all by itself. The
  park employs hundreds of custodians to keep the
  park maintained day and night, and assigns each
  worker a specific task that they are responsible
  for carrying out every day.