Enterprise CRM Comprehensive, Versatile, Scalable All in 1

1
Enterprise CRMComprehensive. Versatile. Scalable
All in 1
By SPEC INDIA
2
Why Is Enterprise CRM the Buzz Word Today?

• A customer centric philosophy
• Key to business growth and insight
• Increased customer loyalty and satisfaction
• Enhanced up-sell and cross-sell opportunities

3
Enterprise CRM An IT evolution over the years,
encompassing a chain of succeeding revolutions
4
Enterprise CRM - From Customer Record Maintenance
to Complete Customer Engagement - A Transition
5
A Step wise Progression of Enterprise CRM
Solutions
6
Top 5 Conditions to be verified for a
successful Enterprise CRM Solution
7
1. Business Understanding

• Do you have thorough understanding of the
  business?
• Do you know in exactly which manner does the
  business intend to interact and satisfy the
  customers?

2. Thorough Planning

• Do you have proper planning and execution of
  activities based on the plan?
• Have you catered to scope escalation / deviation?
• Have you indicated timelines for activities?

8
3. Correct Team Structure

• Do you have the correct team of people who know
  what they want and what is good for the
  organization?
• Are right people involved right from the start?

4. Smooth Implementation

• Is your implementation ensuring minimal
  disturbance to the current business flow?
• Is you schedule planned phase wise, in shorter
  spans so as to ensure good results?

9
5. Precise forecasting on Total cost of
ownership

• Have you worked out a finance model which has
  covered all aspects of implementation costs?
• Have you budgeted costing in relevant phases to
  avoid any type of financial deviation?

10
Key eCRM Factors that Can Augment Customer
Relationship
11
SPEC INDIAs Enterprise CRM Solution - Renaissance
12
Experience the Power of 1
To know more about Renaissance Enterprise CRM
Solution Visit the link below and schedule a FREE
DEMO www.ecrmsolutions.co