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OV Solution Technology Portfolio

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Title: OV Solution Technology Portfolio


1
OVSolution Pvt. Ltd.
Providing Business Solution With Expertise Quality
2
About Us
  • OVSolution Pvt Ltd started building the ways for
    our esteemed clients since 2012. OVSolution
    Technologies is one of the leading BPO in Pune,
    Maharashtra believes in innovation and quality
    services and serves the finest well-known
    INDIA,USA,UK, Australia and Singapore based
    clients. We have provided excellent BPO
    Outsourcing Services according to their business
    needs resulting into benefits up to 60 savings
    over their business costs. We provide complete
    solution and service s for data entry work like
    data conversion, data mining, data capturing,
    form filling, medical transcription etc. with
    customized training programs for the development
    of clients work with the help of our Performance
    Based Management System.
  • We are specializing in all forms of BPO based
    services. Our focus on offshore process
    optimization helps clients to reduce costs while
    transforming their operations for sustainable
    benefit. We focus on complimenting offshore call
    center outsourcing with internal improvements
    that increase the efficiency and profitability of
    our clients Stakeholders.
  • Our aim is to take the right job opportunity from
    the right client and to serve better and high
    quality work. Our Vision is to provide high-level
    value addition to our clients in terms of quality
    and commitment. We have kept our business model
    100 lean and flexible as per customer
    orientation.

3
OUR VALUES
  • To offer a quality of service that will exceed
    our clients expectations.
  • To understand the complexities of our clients
    culture.
  • We do not look at recruitment in isolation.
  • To ensure that we match Clients trust on us and
    we dont believe in just making money.
  • To start our service with building up
    relationship with the client and working on
    focused and well-defined work to get the right
    benefit.
  • To meet the clients requirements within a
    framework of specific schedule and in a cost
    effective manner.
  • To provide optimal and cutting edge business
    solutions leveraging technology and processes to
    our clients by employing highly qualified team of
    professionals in an efficient and transparent
    manner with prime focus on Quality and Usability.

4
How do we work
  • Define Objectives and Specifications-
  • Ensure understanding of client's business and
    culture.
  • Obtain client consensus on positions' scope and
    responsibilities, compensation package, reporting
    relationships and the profile of the employees.
  • Design and develop the research plan.
  • Feedback.
  • Identify and Assess work-
  • Identifying matching work from databases.
  • Identifying, screening and evaluation of data to
    choose
  • the right client.
  • Review project with the client.
  • Feedback.
  • Meeting-
  • Coordinating for meetings.
  • Obtain feedback from client.
  • Conduct reference checks.
  • Prepare detailed work strategy and evaluation
    reports on each project.
  • Feedback.
  • Follow Up-
  • Ensure smooth transition of payment.

5
Our Work Culture Philosophy
  • CREATING EXCELLENT WORK ENVIRONMENT- A
    conducive work environment increases the
    productivity and provides room for individuals
    development. Keeping the same in mind we attempt
    to provide the best possible work environment and
    office ambience to our employees.
  • DATABASE CONFIDENTIALITY- The most important
    part of any relationship is Trust. There are
    security checks at all levels. Access to the
    database and other servers is for authorized
    personnel. The complex has a complete security
    setup is manned 24 hrs.
  • STRONG HR PIPELINE- The most important asset of
    any successful organization is its people. We
    have a very strong pipeline , which has been
    built through various channels like
    advertisements, consultants, referrals (HUMSAY),
    internet, training institutes. This helps us in
    providing the right kind of manpower for the
    client on a short notice.
  • REWARD AND RECOGNITION- To ensure healthy
    competition and moral boosting of the best
    performers .We have a comprehensive reward and
    recognition scheme in place.
  • Our Business Ethics- Our Business Ethics aim to
    determine the fundamental purposes of delivery
    and maintenance of your projects. Our entire deal
    will make sure your projects' security and
    satisfaction to the utmost level. Our systematic
    analysis will help you to get the maximum benefit
    with us as we deliver the real meaning of
    business ethics in our entire business process.

6
  • Business Model Flexible Business Models to suit
    your businesses requirement in an unstable
    economy may work against market changes with
    flexible and pioneering business strategies
    therefore, the right partners will be the ones
    who stand by you in executing the response to
    these market changes. In the new fast growing
    economy, we realize that information technology
    outsourcing customers are increasingly demanding
    the flexibility that best serves their unique
    business needs.
  • Our people security is paramount Strict
    security policy specially for our woman team
    members.

7
Business Strategy
  • Strategic Levels
  • Domain Knowledge
  • Technology Platform
  • Methodology Tools
  • Processes
  • Reusability
  • Energy
  • Customer Knowledge
  • Value Creation Areas
  • Cost
  • Quality
  • Reliability
  • Speed
  • Flexibility
  • Benefits to the Customer
  • Speed to market
  • Lower total cost of Ownership

8
  • Accountability-Taking ownership and delivering
    on commitments
  • Teamwork-Together, we work in a spirit of
    mutual respect and cooperation, pooling our
    talents and resources to deliver the best.
  • Trust- We have been granted the trust from all
    our clients, which is a valuable part of our
    relationship
  • Innovation- We continuously develop our team
    expertise as we strive to evolve with the ever
    changing challenges and requirements of
    customers businesses.
  • Quality- Our success in software development
    stems directly from an unswerving commitment to
    quality in people and processes.
  • Integrity-Being ethically unyielding and honest
    and inspiring trust by saying what we mean,
    matching our behaviors to our words and taking
    responsibility for our actions.
  • Long-term Relationship-We invest long-term
    relationship with our customers, partners,
    shareholders and team members. OVSolution Pvt
    Ltdcommits to relationships that are synergistic
    and long-term. We do not compromise on the
    interests of stakeholders for expedient,
    short-term considerations.

9
  • Quality Check -
  • Perform quality checks on a valid sample size.
  • Measure performance against benchmarks identified
    for the process.
  • Cause Analysis Monitoring Measures -
  • Analyze Root cause of errors/defects.
  • Solutions and Monitoring measures are worked out
    and deployed.
  • Process Improvement Task Forces.
  • Task Forces formed in project mode to regularly
    improve critical delivery parameters and to
    constantly drive productivity enhancement.
  • Performance Enablers for our Growth-
  • Process Standardization for Agents .
  • Visibility into agent by agent and call by call
    for continuous improvement.
  • Efficiency Improvements using Six Sigma
    Techniques.
  • Reduce Wait times.
  • Reduce Unnecessary Steps.
  • Improve efficiency of necessary steps.
  • Mistake Proofing.

10
Why OVSolution Tech?
  • Our customers for our -
  • Capability
  • Service provider OVSolution Tech's team
    possesses all that is needed for a successful
    development technical capabilities, creativity
    and experience with large and small projects.
  • Stability
  • OVSolution Tech is a financially stable company
    with a seasoned leadership team, which continues
    to strive for improvement of professional and
    personal skills and the quality of our services.
  • Availability
  • Communication is a crucial factor when working
    with any offshore service provider. Managers
    working hours are 16 hours per day, that allows
    communicate with customers/partners in different
    time zone with convenience for clients and
    customers.
  • Dependability
  • We are committed to build steady, reliable
    long-term relations with our customers. Sometimes
    this becomes rhetoric for an offshore provider
    however we welcome you to discuss how we achieve
    this. Contact us for a proof of how we go beyond
    the rhetoric and stand by our customers.
  • Quality
  • We guarantee our customers will receive-
  • Creative and innovative designs.
  • High quality and bug-free applications.

11
Services We Provide Voice-Campaigns
  • Inbound Campaigns
  • Outbound Campaigns
  • Customer Support-
  • Customer care
  • VAS
  • Tech Support
  • Travel-Booking
  • Car Rental Services
  • Tele-marketing
  • Lead-Generation
  • Survey
  • Retention

12
Non-Voice Campaigns
  • E-Publication
  • XML
  • Data-entry
  • Form - filling
  • Medical - billing
  • PDF to word conversions
  • Image to text format conversions
  • HTML tagging
  • Data transcription  
  • Form processing
  • Web designing and maintenance
  • Automated data-entry using software  
  • Server management.
  • Account customization,
  • Database maintenance,
  • Payroll management for financial Institutes
  • and government agencies

13
  • IT ENABLED SERVICES-
  • Outsourcing Data Conversion to Data care- Data
    conversion is a necessity in this age of
    information. Information is vital in any
    organization. For an organization to function
    effectively, data needs to be easily accessible.
  • The need for data conversion- The need for data
    conversion is at a peak now as there are several
    processes and challenges present in any
    enterprise mergers, acquisitions and new
    technology developments. The accessibility,
    quality and diversity of information that a firm
    has at its disposal is becoming increasingly
    important to customers. Some of the reasons why
    data conversion is important are
  • Sheer volume of information makes it
    difficult to manage
  • Multiple destinations
  • Multiple input formats
  • Inconsistent styles
  • Complexity of data
  • Use data conversion to prevent data loss- Most
    data is stored in the form of paper files or
    reports and accumulate over the years, resulting
    in data loss. It is a tedious process to find the
    necessary data when you need it and even to
    maintain the ever increasing flow. Converting
    paper files to the electronic format goes a long
    way in keeping information accessible.

14
  • We also offer these services-
  • Data Capture, which involves defining forms to
    the system, scanning the forms and executing
    Forms Processing (FP) which recognize forms and
    text on forms.
  • Data Validation, which provides for verification
    and correction of the data recognized by Forms
    Processing or for data entry when a form
    cannot be recognized.
  • Data Output, which produces files based on the
    input from the forms and writes these files in a
    format suitable for processing by other
    applications or legacy systems.
  • System Services, such as monitoring, indexing,
    printing, and security and other service
    functions, such as document querying, batch, sort
    and code records.
  • Other data conversion services-
  • Document preparation Handwritten, Machine Print,
    Reader Response
  • Word Processing
  • Image Keying
  • Image Capturing
  • Document Management / Imaging
  • Document Warehousing
  • Document Retrieval
  • Document Workflow
  • Mail Processing Services
  • Document Conversion

15
What formats do we work with
  • From paper document conversions to computer ready
    files for the Internet, Intranet
  • and Extranet, CD-ROM and database
  • From audio tape to CD
  • From film to digital media
  • From blueprints, maps and diagrams to editable,
    retrievable, shareable data
  • From invoices and applications to intelligent
    systems
  • From guarantee cards and contest forms to
    customer relationship management
  • From TIF files to paper documents
  • From Paper Documents/scanned images to MS Word
  • From Scanned paper reports/images to Excel
  • From Image to html
  • From Tiff to pdf
  • From Image cropping, enhancement using Photo shop
    and CS software
  • We can also use options such as scan and edit,
    searchable options through hidden text and
    various other formats

16
Data Entry Services
  • Here are some of the data entry services that
    Grace Info provides
  • Data entry from product catalogs to web based
    systems
  • Data Entry from hard/soft copy to any database
    format
  • Insurance Claims Entry
  • PDF Document Indexing
  • XML Conversion
  • Data entry from images
  • Online order entry and follow up
  • Web based indexed document retrieval services,
    tools and support Mailing lists
  • Online completion of surveys and responses of
    customers for various companies, at call centers
  • E-Book and E-magazine publications on the
    Internet
  • Hospital records, patient notes and accident
    reports

17
Why Outsource
  • Project Outsourcing Methodology- When Client has
    long-term requirements for project development,
    which needs estimation assessment and approval
    from Client side.
  • Project Alteration Methodology- In case of any
    alterations on the project already implemented,
    we deal with Client on this methodology.
  • Fixed Cost Project Methodology- In case of short
    term projects, which need not require process for
    estimation, approval for implementation or having
    fixed cost for development we deal on this
    methodology. 
  • Non-Voice Projects
  • PDF to MDB
  • PDF to Excel
  • Image to excel
  • Form Filling
  • XML/HTML Tagging
  • Captcha
  • EPUB
  • Data entry on CRM softwares
  • Data Mining and Capturing

18
Client
  • Airtel Bharti - Outbound - 100 seats, Indound -
    18 seats.
  • Upselling - New Voice and Data Plans, 3G and
    4G Services,VAS,
  • MNP Retention / Airtel DTH
  • Customer service after sales viz Upgrade Voice
    / Data plans etc
  • Tata Docomo - Outbound - 50 Seats, Inbound - 10
    seats
  • Upselling - GSM - Voice Data and 3G
    connection,
  • CDMA (Voice connection, Walky and Photon).
  • TATA SKY Normal and HD dish
  • Customer service after sales viz Upgrade TATA
    sky plans etc
  • Scanning - 100 seater (SharePro)

19
  • 29 Prime - 150 Seater
  • 29 Prime is the sales company and OC listing
    is the operations (technology, product
    fulfillment) It is a lead generation B2B process
    where we help the customer to be on the First
    page of Google/Yahoo/Bing etc. This helps the
    customer to grow their business.
  • OFMC - Outbound 200 Seater, Inbound 50 Seater
  • This is outbound sales technical support
    process providing service and maintenance to all
    the windows operating systems like Windows 8,
    Windows XP, Windows 7 and Windows Vista for SME,
    Corporate and end users.
  • This is our in-house process and Our Head
    Office is located in Milpitas, CA, USA

20
  • APP DEVP IT - 47 Seater
  • ANDROID Application - Created apps like Image
    editing, Brain Storming for Intrinsic Imaging
    Obtains ISO 13485 Medical Device Certification
  • IOS Application - Created application for
    KERANIQUE Clinic (Hair Therapy)
  • WEB Application - Created web application for
    Studio, Pizza Hut, nutrition pioneers, Salons,
    Restaurants, School and Andrey Zavgo, Angelic
    Bliss Hair Beauty Wellbeing.
  • . NET - Created system for CRM, Payrole, HRM,
    etc for Euphoria technologies, Skyline, Global
    Connect and Via Phone
  • APP- TESTING - Manual testing app and Website
    testing app for Mediplus Physician supplies, TSN
    Shop, Sammy Dress, Badelnee.com.
  • APP- SECURITY COMPLIANCE

21
Infrastructure
  • Hardware Infrastructure -
  • 280 workstations with dual core of 2.6 GHz, 2GB
    RAM, 15.6 LCD monitors for software development,
    testing and support facilities.
  • Uninterrupted power supply through reliable UPS
    of 7.5 kva
  • Internal Training Facilities In-house staff
    training facility to train people with the help
    of interactive tools.
  • Internet Connectivity A dedicated leased line
    for all our development facility supported by a
    backup broadband cable link incase the leased
    line fails.
  • Dedicated Servers for application Hosting,
    Testing and Client presentation
  • Communication Infrastructure Facility for video
    conferencing 24 x 7 VOIP calling for
    onsite-offsite-client team coordination

22
Management
Hitesh Desai Originally from Kenya, Hitesh Desai
comes with strong business astute and vision to
grow.  Having started his entrepreneurial venture
at the age of 16, Hitesh has come a long way. He
began his business adventures that turned into
gold mine with electrical lighting and was well
recognized for the contribution toward his
efforts.  His honors include recognition being
bestowed from companies like Philips, Osram and
Splendor to achieving the highest honor from
President of India. Hitesh starts this new league
in the Technology and BPO industry and he serves
as  the Founder and Director of One Vish Computer
Solution. Spanning its footprints across US, UK,
Hongkong, Kenya, Dubai and India. In his free
time, Hitesh enjoys playing Table Tennis and
Snooker. Mayur Gohel Mayur Gohel is a
Co-founder and Director at OVS Computer Solution.
A keen strategist with expertise in managing
entire profit center operations with key focus on
top line bottom line profitability by ensuring
optimal utilization of resources with 14 years of
Sales experience. He brings in excellent program
/ project management capability, superior
problem-solving, teamwork, and leadership
ability. He is extremely Proficient in developing
streamlining systems with proven ability to
enhance operational effectiveness and meet
operational goals within the cost, time quality
parameters. An Astute planner/ leader with
exemplary communication, relationship management,
analytical and organizational skills, Mayur is
Well versed with end to end operational aspects
including liaison with local regulatory and
statutory authorities. He obtained his graduation
in Finance and loves to spend his time playing
Cricket and watching movies.
23
Contact Information
24
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