ICT in Health Insurance : Does it Make a Difference

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ICT in Health Insurance Does it Make a
Difference
Antony Jacob Chief Executive Officer
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Stakeholders Expectations
Customers
Partners
Employees
How do I prevent illness .AND. Ensure I
am protected financially from healthcare costs
How do I process claim fast .AND. Get paid for
it at the earliest
How do I analyse data .AND. Make sound business
decisions
Shareholders Deliver Value as Trusted Brand
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ICT Leveraged to Assess and Improve Customer
Health
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Health Wellness Tools - Portal
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Health Wellness Tools Mobile App
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Integrated Communication with Customers
On Time Support
Relevant Support
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ICT Enabling Data Analytics for Timely and
Accurate Business Decision
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Analytics Activities
Analytics Engines
Report
Predictive Analytics
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Analytics delivering value
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Customer Life Time Value and Segmentation
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Predicting customer likely to lapse
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Identifying customers likely to re-purchase
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Creating products with pricing likely to increase
sales
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Detecting claims frauds before they occur
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ICT Fostering Partner Relationships through Speed
y and Efficient Claims Settlement
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Customised Portals created to facilitate Speedy
settlement of claims and payments To the
Hospitals and Customers
Customer Data Sharing with TPA
Claims Documents Management
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Thank You.