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Conflict Resolution

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Conflict Resolution training,Softskills training – PowerPoint PPT presentation

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Title: Conflict Resolution


1
Conflict Resolution

  • Source Mind Tools

2
What is Conflict Resolution?
  • Conflict Resolution is a way for two or more
    parties to find a peaceful solution for a
    disagreement among them.

3
Thomas Kilmanns style
  • Competitive Usually taken by one who is in a
    position of power. Can leave people leaving
    resentful.
  • Collaborative Trying to meet the needs of all
    involved. Highly assertive , cooperative and
    acknowledges all individuals involved.
  • Compromising Trying to find a solution which
    partially satisfies everyone.
  • Accommodating A willingness to meet the needs
    of others at the expense of ones own needs.
  • Avoiding Evading the conflict completely.

4
Thomas Kilmanns style
5
The Interest Based Relational Approach
Respects individual differences while helping
people avoid becoming too entranced in a fixed
position.
  • While using this approach, one must follow these
    rules
  • Good relationships are the first priority
  • Keep people and problems separate
  • Pay attention to the interests being presented
  • Listen first talk second
  • Set out the facts
  • Explore options together

6
Conflict Resolution The Process
  • Step One Set the scene
  • Use active listening skills
  • Restate
  • Paraphrase
  • Summarise

7
Conflict Resolution The Process
  • Step Two Gather Information
  • Focus on work issues leave personalities out of
    the discussion
  • See the conflict from the other persons point of
    view
  • Identify issues clearly and concisely
  • Remain flexible
  • Clarify feelings

8
Conflict Resolution The Process
  • Step Three Find areas of agreement
  • Agree on the problem
  • Agree on the procedure to follow
  • Agree on worst fears
  • Agree on some change to give an experience of
    success

9
Conflict Resolution The Process
  • Step Four Brainstorm Possible Solutions
  • Generate multiple alternatives
  • Determine actions to be taken
  • Determine what to do if conflict goes un-resolved

10
Conflict Resolution The Process
  • Step Five Negotiate a solution
  • The 3 guiding principles while negotiating
  • Be calm
  • Be patient
  • Have respect towards all involved
  • Listening carefully, exploring facts, issues and
    possible solutions properly will help in
    resolving conflicts effortlessly.

11
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