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sap crm online training

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"www.magnifictraining.com-""SAP CRM Online Training""contact us:info@magnifictraining.com or +919052666559,9052666558 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa." – PowerPoint PPT presentation

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Tags: crm | online | sap

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Title: sap crm online training


1
Sap crm online training
  • Online classroom Corporate
  • Training certifications placements support
  • Magnific training
  • India 91-9052666559
  • USA 1-678-693-3475
  • Info_at_magnifictraining.com
  • www.magnifictraining.com

2
Sap crm online training
  • Course Content for SAP CRM Online Training and
    Class room Training-
  • Solution Overview(Introduction)
  • Getting to know mySAP CRM
  • mySAP CRM - The complete solution
  • CRM architecture Component integration
  • Key capabilities of mySAP CRM
  • Channels of interaction
  • Careers _at_ mySAP CRM 2007

3
Sap crm online training
  • Base Customization/Master Data (SAP CRM7.0 SAP
    ECC 6.0)-
  • Overview of CRM Server Technology
  • Account Management (Business Partner master)
  • Product master
  • Organization management
  • Territory management
  • Transactions processing
  • Items Categories
  • Activity management
  • Partner processing

4
Sap crm online training
  • CRM 7.0 Web UI Configuration-
  • Interface Overview
  • IC Business Role
  • Navigation bar Profile
  • Logical Links
  • Layout Profile
  • Technical Profile
  • Component Workbench

5
Sap crm online training
  • Marketing-
  • Introduction
  • Marketing planning Campaign management
  • Marketing Calendar
  • Marketing Analytics
  • Segmentation of business partners
  • Segment builder tool
  • Personalized mail forms
  • External list management
  • Product Proposal
  • Lead Management

6
Sap crm online training
  • Sales-
  • The Sales cycle
  • Opportunity Management
  • Copying control
  • Process in Quotation and Order Management
  • Quotation Management
  • Order Management
  • Special Functions in Quotation and Order
    Management
  • Visit Planning
  • Contract Management
  • Status Management
  • Transactions processing
  • Partner processing

7
Sap crm online training
  • Service-
  • Overview of CRM Service
  • Installed Base Management and Individual Objects
  • Service Agreements and Service Contracts
  • Service Plans
  • Service Order Management
  • Product Service Letters
  • Complaints and Returns Management
  • Warranty
  • Case Management

8
Sap crm online training
  • E-commerce (Internet Sales)-
  • Introduction
  • B2B and B2c scenarios
  • Product catalog
  • Product proposals
  • Top n products
  • Cross selling
  • Up selling
  • Down selling

9
Sap crm online trainng
  • Customer Interaction Center (Web Client)-
  • Interaction center overview
  • Framework and components
  • IC Web functions
  • Communication Architecture
  • Creating IC Business Role
  • Configuring profiles of IC Business Role
  • Account Identification Profile
  • Agent Inbox settings
  • Alert Modeling
  • Scripting
  • Category Modeler

10
Sap crm online training
  • Mobile Sales-
  • Introduction
  • Architecture and setup
  • Administration console
  • Client console
  • Mobile application studio
  • Mobile repository server
  • Middleware

11
Sap crm online training
  • CRM Middleware Overview-
  • Concepts of Middleware
  • Administration Console
  • Adapter Objects
  • Initial Load, Delta Load
  • BDocs and types of BDocs
  • BDoc Modeler
  • Data exchange between R/3 backend
  • Monitoring and Error handling

12
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