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Salesforce ( Online & Classroom ) training by CodeFrux

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Salesforce Training course starts on 20th SEP 2014. Duration: 8 Weekends Format: Classroom Weekend (Sat-Sun) Time: 2:30 PM - 6:30 PM 100% placement assistance Contact Us for Free Demo 09738058993 contact@codefruxtechnology.com – PowerPoint PPT presentation

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Title: Salesforce ( Online & Classroom ) training by CodeFrux


1
SalesForce
2
Agenda
  • Cloud Computing
  • CRM
  • Salesforce
  • Sales force editions
  • Job Opportunity in Salesforce


3
Cloud Computing
  • Delivery of computed services over the internet.
  • A Computing type that relies on sharing computing
    resources rather than having local servers or
    personal devices to handle applications.
  • Services such as servers, storage applications
    are provided to an organization over the
    Internet.


4
Evolution of Cloud Computing
  • It started evolving in the 1950s with mainframe
    computing.
  • The concept of virtual machines (VMs) was created
    around 1970.
  • In 1990s, virtualized private network connections
    were offered by telecommunication companies.
  • The evolution of cloud computing is briefly
    explained below
  • Grid computing Solving large problems with
    parallel computing
  • Utility computing Offering computing resources
    as a metered service
  • SaaS Network-based subscriptions to applications
  • Cloud computing Anytime, anywhere access to IT
    resources delivered dynamically as a service


5
Classification of Cloud Computing
  • IaaS - Infrastructure as a Service. A model which
    outsources the equipment to support storage,
    hardware, servers and networking components.
  • PaaS - Platform as a Service. A model that rents
    hardware, operating systems, storage and network
    capacity over the Internet. 
  • SaaS - Software as a Service. A software
    distribution model, hosted by a application
    service provider that is offered to customers
    over the internet.


6
Types of Cloud Computing
  • Public Cloud Its a model where services are
    offered over the Internet that is open for public
    use, on a pay-per-usage basis.
  • Private CloudIts a model where the services are
    offered to a single organization, managed
    internally or externally by a third party.
  • Hybrid CloudIts a model that is a mix of public
    and private clouds.
  • Community CloudIts an infrastructure shared by
    several organizations supporting a specific
    community.


7
Vendors

Sourcehttp//www. http//vendorslandscape.com/
8
CRM
  • Customer Relationship Management (CRM) is a
    strategy that helps a business to manage its
    customer sales relationships.
  • CRM is focused on customer interaction and
    designed in order to optimize revenue,
    profitability and customer loyalty.
  • CRM application activities are standardized,
    automated and shared across organizations for
    improving customer interaction of the companies.


9
Purpose
  • The most obvious purpose of customer relationship
    management is to help a business retain its
    customers.
  • It helps the business understand what needs to be
    done in order to get more customers.
  • To reduce costs by managing costly complaints and
    finding out what services are useless / useful
    for the customers.


10
Fundamentals
  • Retaining the existing customers and building a
    relationship with other value-adding allies is
    critical to any corporate performance these days.
  • Businesses compete multiple product offered,
    created or delivered by networks, alliances and
    partnerships.
  • CRM recognizes that long-term relationships with
    customers is one among the most important assets
    for any organisation.


11
Sales Cycle

Sourcehttp//www. http//pipedrive.com/
12
Understanding CRM Terminologies
  • Accounts  an organization or a company that you
    want a business relationship with. Like a
    prospect, partner(s), competitor(s) or
    re-sellers.
  • Contacts  any individual from database
    associated to specific accounts.
  • Leads  contacts received from different sources.
  • Opportunities  the potential sales deal that you
    want to track from the lead.
  • Report Real time summaries based in the
    information.


13
SalesForce
  • Salesforce, headquartered in San Francisco,
    California, was found in 1999 by Marc Benioff
    Parker Harris.
  • Its a global cloud computing company.
  • Salesforce is known for its Customer Relationship
    Management (CRM) product.
  • Its expanded into the Social Enterprise Arena.
  • Most innovative company No.1, Forbes Magazine.
  • Best 100 companies to work for No.7, Fortune
    Magazine.


14
Why SalesForce
  • Affordable delivers a CRM for Nonprofit
    organizations at a low cost.
  • Accessible allows you to reduce the need to
    upgrade and maintain hardware and expensive
    networks.
  • Complete Solution includes Sales, Marketing,
    Service and Partners for better solutions.
  • Security provides a safe environment for your
    data.
  • Fast Results are achieved fast due to focus on
    innovation.


15
SalesForce Products
  • Sales Cloud - Sales force automation and CRM
  • Service Cloud - Customer service, support, and
    help desk
  • ExactTarget Marketing Cloud - Email, mobile,
    social, website marketing
  • Salesforce1 Platform - Cloud application
    development
  • Chatter - Enterprise social network
  • Work.com - Sales performance management


16

Sourcehttp//www. http//focusonforce.com/
17
Pros Cons of SalesForce
  • Pros
  • Proven innovator.
  • Simple user interface.
  • Delivering technology.
  • Covers all stages of customer lifecycle.
  • Cons
  • Competitively weak in SaaS CRM industry.
  • Fewer international data centres than
    competitors.
  • No scope beyond CRM solutions.
  • Solutions for only B2B no CRM for B2C.


18
SalesForce Editions

Sourcehttp//www. http//salesforce.com/
19
Who can Learn
  • There are different types of jobs available in
    Salesforce, based on your preferred job type and
    role, you should go for the specific training
    track(s).
  • The job role can be decided based on the
    following
  • For Fresher's based on area that they want to
    venture in.
  • For Experienced candidates based on
    qualification, work experience the role that
    they have been / want to pursue.
  • For a developers with programming knowledge,
    Choices are
  • Administration ADM 201 for admin training
  • Basic Developer DEV 401
  • Advance Developer DEV 501
  • Technical Architect DEV 601


20
Who can Learn
  • For a candidate without programming knowledge,
    Choices are
  • Administration ADM 201 for admin training
  • Basic Developer DEV 401
  • Sales Cloud Consultant
  • Service Cloud Consultant
  • For a candidate with little programming
    knowledge,
  • You can set your path for career development
    journey in SalesForce cloud computing
  • Begins the training on Administration ADM 201
    certification
  • Then gradually venture into other tracks based on
    your interest area and opportunity you want to
    have.


21

22
Job Opportunities in SalesForce
  • Microsoft Cloud computing to create 2 million
    jobs in India and nearly 14 million new jobs
    worldwide by 2015.
  • Gartner Cloud market is expected to grow at an
    average of 50 every year till 2015.
  • TOI Enterprises used to spend about 32 of
    their IT budget on in-house hardware in 2011, but
    that is down to 24 in 2012.
  • IDC The Indian Cloud Market may grow by more
    than 70
  • HCL The industry ready workforce for new
    domains like cloud and mobility may be as less as
    5.7 of the current IT workforce.
  • 65 US companies are using cloud based solutions
    as on today.


23
Job Opportunities in SalesForce
  • 159 growth in demand for salesforce.com talent
    since 2009.
  • 20 lacs new job will be available in India in
    next 1 year.
  • Salesforce.com and Oracle announced a
    comprehensive 9 year partnership encompassing all
    three tiers of cloud computing Applications,
    Platform Infrastructure.


Sourcehttp//www. http//talentneuron.com/
24
Salary Trends in SalesForce

Sourcehttp//www. http//indeed.com/
25
Salary Trends in SalesForce

Sourcehttp//www.http//developer.salesforce.com
/
26
Q A
  • Q A

27

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