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ISO/IEC 20000 by ISO20000Consultant

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This presentation is prepared by ISO 20000 consultant to share knowledge about learn what is ISO20000, structure of ISO 20000, requirements, advantages to your organization and more. Visit my Blog@ – PowerPoint PPT presentation

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Title: ISO/IEC 20000 by ISO20000Consultant


1
Overview of ISO/IEC 20000
2
What is ISO/IEC 20000 Standard?
ISO 20000 is the international standard for best
practice in IT Service Management System. ISO
20000-12011, the current version of the
standard, provides a set of standardized
requirements for an IT service management system,
known as an ITSMS.
3
Structure of ISO/IEC 20000
1. Introduction and overview
2. Scope, terms and definitions
3. Requirements for a management system
4. Planning and implementing ITSM
5. Planning and implementing new or changed IT
services
6. Process groupings
4
Advantages of ISO20000 Certification
  • Continuous improvement of service quality,
    including stability and cooperation, resulting in
    more customer confidence in the service provider
    and IT
  • Focused services through alignment with the
    enterprise strategy
  • Insight into IT performance that is confirmed by
    an independent source and may serve as a basis
    for marketing and selling services
  • Improved understanding by all process
    participants for defining objectives,
    responsibilities and roles

5
ISO/IEC 20000 Standard help You
  • Ensure  the effective running and delivery of IT
    services
  • Continually improve processes
  • Drive customer focus

6
What is ITIL?
  • Systematic approach to provide high quality IT
    service Delivery and Support
  • A Framework or Documented best practice for IT
    Service Management
  • Provides common language with well-defined terms
  • ITIL framework is aligned to ISO 20000 standard

7
Implements Benefits of ITIL
  • Increased levels of customer satisfaction and
    improved communication
  • Increased awareness and utilization of services
  • More efficient working methods
  • An effective and efficient motivated team
  • Management Information available

8
Thank You
You may get more Information about ISO/IEC
20000-12011 Certification and Implementation of
IT Services Management System Visit _at_
www.iso20000consultancy.blogspot.in
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