ISO/IEC 20000 by ISO20000Consultant - PowerPoint PPT Presentation


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ISO/IEC 20000 by ISO20000Consultant


This presentation is prepared by ISO 20000 consultant to share knowledge about learn what is ISO20000, structure of ISO 20000, requirements, advantages to your organization and more. Visit my Blog@ – PowerPoint PPT presentation

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Title: ISO/IEC 20000 by ISO20000Consultant

Overview of ISO/IEC 20000
What is ISO/IEC 20000 Standard?
ISO 20000 is the international standard for best
practice in IT Service Management System. ISO
20000-12011, the current version of the
standard, provides a set of standardized
requirements for an IT service management system,
known as an ITSMS.
Structure of ISO/IEC 20000
1. Introduction and overview
2. Scope, terms and definitions
3. Requirements for a management system
4. Planning and implementing ITSM
5. Planning and implementing new or changed IT
6. Process groupings
Advantages of ISO20000 Certification
  • Continuous improvement of service quality,
    including stability and cooperation, resulting in
    more customer confidence in the service provider
    and IT
  • Focused services through alignment with the
    enterprise strategy
  • Insight into IT performance that is confirmed by
    an independent source and may serve as a basis
    for marketing and selling services
  • Improved understanding by all process
    participants for defining objectives,
    responsibilities and roles

ISO/IEC 20000 Standard help You
  • Ensure  the effective running and delivery of IT
  • Continually improve processes
  • Drive customer focus

What is ITIL?
  • Systematic approach to provide high quality IT
    service Delivery and Support
  • A Framework or Documented best practice for IT
    Service Management
  • Provides common language with well-defined terms
  • ITIL framework is aligned to ISO 20000 standard

Implements Benefits of ITIL
  • Increased levels of customer satisfaction and
    improved communication
  • Increased awareness and utilization of services
  • More efficient working methods
  • An effective and efficient motivated team
  • Management Information available

Thank You
You may get more Information about ISO/IEC
20000-12011 Certification and Implementation of
IT Services Management System Visit _at_