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Recovery Services in India

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We fully understand that debt recovery is a highly specialist subject, involving sensitivity, caution and meticulous care. We fully recognize that we are frequently dealing with sensitive issues while recovering the delinquent accounts. We always adopt a considerate, friendly and courteous approach with the debtors to ensure better business relationship whilst simultaneously protecting the interests of our clients. – PowerPoint PPT presentation

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Title: Recovery Services in India


1
  • WELCOME
  • To

2
  • INDIAs FIRST ONLY ONLINE ATTORNEY BASED
  • INTERNATIONAL DISPUTE MANAGEMENT DEBT
    RECOVERY SPECIALIST
  •  
  • ... Converting Loss into Profit.

A Division of AEREN IT Solutions. Pvt. Ltd.
Registered office SCO 35, Second Floor, Sector
-26, Chandigarh 160019 Tel- 91-172-5026057,
Fax-91-172-2790260, Mobile-09814011278 E-mail
raman_at_ramanaggarwal.com Website 
www.indiadebtrecovery.com
3
  • We are Indias first and only online
    Attorney Based International Dispute Resolution
    Management Debt Recovery Specialists that
    offers total Integrated Solutions right from
    Negotiation to Litigation, as One Stop Shop,
    having Pan India and International presence

4
ABOUT US
  • IDR is a dedicated arm and Strategic Business
    Unit of our Knowledge Process outsourcing
    services, founded by a team of experienced CA and
    Attorneys. We commenced operations from 2006.
  • Founded by Mr. Raman Aggarwal an eminent
    Chartered Accountant having experience of more
    than 22yrs in business law.
  • Offer one stop solution for all type of
    Commercial Debt related issues, Founded by senior
    professionals comprised of Law Attorneys,
    Accountants, Retired Judges and Multiple
    Disciplined Professionals since 2006.
  • We have our presence in almost all the major
    cities in India with over 60 strategic offices
    and a team of more than 144 highly accomplished
    law attorneys, retired judges, accountants and
    management consultants
  • We have very strong presence in almost all the
    major countries (more than 50) in the world
    through formal strategic alliance.
  • Our objective is to reach a positive amicable
    outcome, at times it is necessary to manage the
    recovery through legal process, we do not delay
    in initiating litigation having regard to the
    best legal options available like Law-Suit,
    Winding-up petitions, criminal complaints, with
    the clients prior concurrence approval. Once in
    litigation, we routinely utilizes pre-judgments
    remedies to gain leverage

5
  • VISION
  • MISSION STATEMENT

6
  • VISION
  • Transform Dispute Resolution Management Debt
    Recovery Services
  • MISSION
  • To deliver long term benefits and measurable
    value to our customers by
  • leveraging our 
  • Best people talent
  • Domain knowledge expertise
  • Tenets of quality and innovation
  • Self sustaining processes framework
  • Cutting edge technology

7
  • VALUE PROPOSITION
  • Our value proposition is to ensure maximize
    recoveries at low cost with high
  • speed by delivering technology enabled Dispute
    Management recovery solutions.
  • Our long term objective is to ensure our clients,
    to deliver maximum values
  • through
  • Maximum Recoveries
  • Cost Savings
  • Enhanced Productivity
  • Highest Standard of Quality
  • Continuous Process Improvement
  • Cutting Edge Technology.
  • Our Proven Flexible Transparent Delivery
    Engagement Model
  • We believe in building long term relationship and
    long-lasting strategic partnership.

8
OUR APPROACH
  • Maximizing recoveries and ensuring Cost
    reduction, through best recovery practices,
    ethics best talent people, enhanced productivity,
    innovation, cutting edge technology and timely
    delivery.
  • Hire best talents from respective industry and
    its development through continuous education and
    training program.
  • Considerate and Courteous approach
  • Increased and sustained follow-up and pressure
  • Alternate Dispute Resolution
  • Best recovery practices
  • Highest standard of quality and ethics.
  • Flexible and transparent delivery and engagement
    model
  • Enhancing security, privacy and confidentiality
  • Robust governance
  • Risk mitigation through robust risk management
    framework

9
PRODUCT SERVICES
  • We always adopt a considerate, friendly and
    courteous approach with the debtors to ensure
    better business relationship whilst
    simultaneously protecting the interests of our
    clients.
  • IDR offer full range of commercial (Business to
    Business) Debt Recovery
  • Services, in India. we cover
  • Commercial Dispute Resolution Management Debt
    Recovery services
  • Litigation and Judgment Collection Services
  • Skip Tracing Services
  • Consultancy Services
  • We cover all types of Business entities like
  • Sole Proprietorship
  • Partnership
  • Limited Liability Company

10
DEBT RECOVERY STRATEGY
  • From early stage collections to legal services,
    IDR offers a full suite of
  • services to maximize your recoveries at low cost
    with speed. IDR
  • helps clients maximize their return on
    receivables at every stage of the
  • recovery cycle.
  • Our Debt Recovery cycle includes the following
    stages-
  • AMICABLE NEGOTIATION
  • LEGAL NEGOTIATION
  • LITIGATION

11
AMICABLE NEGOTIATION
  • Telephonic Negotiations follow up calls (5
    times)
  • Friendly Letter/notice and Reminders (3)
  • E-mails (as per the requirements)

12
LEGAL NEGOTIATION
  • Friendly letters with full factual description
    and reminders (4)
  • Telephonic Negotiations follow up calls (as per
    need subject to minimum of 10)
  • E-mails (as per requirements)
  • Personal visits, if required
  • Legal Notice Rejoinder (as per requirements)
  • Final legal Notice Rejoinder
  • Complaints including criminal complaints before
    Regulatory bodies other Govt. Agencies, if
    instructed by Client.

13
LITIGATION
  • Our inhouse legal capabilities and expertise
    ensures enhanced
  • legal efficiencies, cost effectiveness and timely
    delivery with greater success.
  • Tele-Conference with the client to understand the
    whole issue.
  • One last attempt for amicable settlement in
    strong persuasive tenor, personally or
    telephonically.
  • Drafting and serving formal legal notice, if
    needed.
  • Decision on type of litigation such as Law
    suits, winding up petitions, Criminal complaint
    under Section 138 of Negotiable Instruments
    Act
  • FIR other criminal actions etc.
  • Preparation of petition, lawsuits or criminal
    complaints etc.
  • Seeking approval of draft from the client.
  • Filing representing the appropriate civil /or
    criminal proceedings against the debtor, as the
    case may be.
  • Pursuing the litigation obtaining the orders
    from the appropriate judicial courts or quasi
    judicial authorities.

14
DEBT RECOVERY PROCESS FLOWCHART
Agreement with Client
Payment of Handling Charges/Upfront Cost/Retainer
Fee
Creation of ID Password for CMS
Uploading/Submission of Claim Record by Client
Assignment of Claim to a Dedicated Team
Examination of Facts by the Team
Finalization of Strategy in Consultation with
Committee
Commencement of Action
Reporting
Recovery
Remittance
Closure of File
Return of Claim Records to Client
15
OUR TECHNOLOGY - ONLINE CLAIM MANAGEMENT SYSTEM
(CMS)
  • AEREN Collect TM our proprietary enabled
    technology - Online Claim Management System
    allows every clients secure access to their own
    accounts showing the history, progress, status,
    uploading documents, generating reports etc. It
    is a complete management and measuring recovery
    efforts/activities tool. Through this tool you
    can see and track what recovery efforts we have
    been putting in like calls log, visit made,
    reminder sent, complaints and notice sent etc.

..Cond Next Slide
16
AEREN CollectTM
  • Client is provided with ID Password.
  • All the actions at our end, are uploaded within
    48 hours.
  • All files can be uploaded by the client using
    CMS
  • All Claims can be uploaded by the client using
    CMS

..Cond Next Slide
17
CMS REPORTS
  • Open Claims report
  • Closed Claims report
  • Status report
  • Call Log Details
  • Personal Visit Details
  • Letters/Notices Sent Details
  • Responses/Reaction Details
  • Untraced Debtor Report
  • Collection Report
  • Remittance Report
  • Fees Report
  • Handling Charges and Upfront Cost Report

18
OUR ADVANTAGE
  • One stop shop, managing all phases of recovery
    cycle i.e. early stage collection to legal
    services.
  • Best recovery practices High success rate with
    timely delivery
  • Considerate and Courteous approach
  • Local presence in all major cities in India with
    60 strategic offices.
  • Best talent pool of more than 144 recovery
    specialists and attorneys with continuing
    education and in-depth training
  • International presence in major countries
  • Online Global Claim Management System- 24X7
  • Dedicated Recovery Team for each client
  • Delivering the Best ROI through maximizing
    recoveries and substantial Cost Savings.
  • No Recovery No Fees No Hidden Charges.
  • Deep Domain Industry Knowledge Expertise
  • High quality services through substantive
    supervision, compliances, ethics efficient work
    flow processes
  • Long term sustainable partnership.
  • Focused approach to recovery and risk management.
  • Flexible delivery models that provides
    scalability of operations at short notices.
  • Ensure timely delivery
  • Best-in-Class Process Quality System
  • Low cost Technology Enabled recovery Solutions
  • Scalability of Operations Superior Controls

19
Our Credentials
  • Our Recovery Success Rate is as high as 86 and
    as low as 52
  • Our Year to Year business growth rate is 300
  • Started in 2006, we touched business of more than
    24 Million USD in 2010.
  • Fortune 500 Company such as , Google, Hewlett
    Packard. Mentor Graphics etc have shown
    confidence and trust in us and are our key
    clients.
  • More than 98 of our clients are with us right
    from the beginning.
  • Our Facility cum Delivery Centre is worth more
    than USD 50 Millions.
  • A large pool of more than 144 Debt Recovery
    Specialists (comprised of Attorneys, Indian CPA,
    etc.).
  • Geographic presence in more than 90 Major Cities
    in India and 60 Countries across Globe.
  • Holding Membership of prestigious Institutions
    such as AICC, CII, PHD etc.

20
MANAGEMENT TEAM
  • IDR has a team of over 50 professionals on
    roll and 144 strategic partners that includes
    CA/CPA, senior level attorneys, MBAs, Commerce
    Graduate. The members of IDR are highly skilled
    and competent professionals with years of
    experience. They bring the highest level of
    professional excellence, integrity and sound
    ethical and fair practices. They are trained in
    the latest practices technologies through our
    continuing educational programs in accordance
    with the codes of professional conduct and
    ethics.

..Cond Next Slide
21
MANAGEMENT TEAM
  • Raman Aggarwal (CA), Founder Chief Mentor- A
    professionally qualified Chartered Accountant
    having more than 25 years of experience to his
    credit, in the field of Accounts, Tax, Legal
    Strategy, Planning and Business Management.
  • Anju Aggarwal (Architect), Co- Founder- A
    professionally qualified Architect with a
    bankable experience of 20 years in the field of
    Architecture, Planning, Designing etc.
  • Simpy Gupta (Lawyer/Attorney), Co- Founder A
    professionally qualified Law graduate and Company
    Secretary, having more than 15 years of
    experience in Legal Corporate matters.
  • Arti ( MBA IIM) - Arti is a management degree
    holder from one of the India's most prestigious
    business school IIM Calcutta with vast human
    resource and strategic management experience from
    various indigenous organizations over the last
    ten years.

22
Case Study 1 (AMICABLE NEGOTIATION)
  • Client Back Ground, is a leading global Internet
    communications, commerce and media company that
    offers a comprehensive branded network of
    services to more than 274 million individuals
    each month worldwide. Headquartered in U.S.A.,
    and has offices in Europe, Asia, Latin America,
    Australia, Canada and the United States.
  • Case assigned Claim Amount - 8,388,121(USD
    200K)
  • Recovered - 8,388,121 (USD 200 K)
  • Project Description Availed the advertising
    service in due accordance with the terms and
    conditions stipulated in the Advertisement
    Insertion Order No.
  • Issue Involved
  • Dispute with regard to services.
  • Recovery Activities Undertook
  • Emails( 12) Calls ( 14)
  • Accounts Reconciliation
  • Friendly Demand Letter
  • Final Outcome - It took around 56 days and 100
    recovery was made.

23
Case Study 2 (LEGAL NEGOTIATION)
  • Client Background is a leading SPA and health
    service provider in India
  • Claim assigned-Claim Amount - 2674116(USD
    61000 )
  • Recovered - 2674116 (USD 61000)
  • Project Description - Provides SPA Technology and
    Technical know how
  • Issue involved (1)Dispute regarding services
    (2) Raises a fresh invoice as on date
  • (3) Treat the old invoice as a bad debt in your
    book of accounts and issue a current dated
    invoice
  • Recovery Activities Undertook - Emails( 23)
    Calls ( 18)
  • Friendly Demand Letter( 3)
  • Personal visit( 1)
  • Legal Notice
  • Final Outcome - Outstanding amount was recovered
    after sending the legal notice under legal
    negotiation and after giving relief of 12

24
Case Study 3 (LITIGATION Amicable Negotiation To
Litigation)
  • Client Background Company organized and existing
    under the laws of Poland and company is engaged
    in the business of importing various stones,
    granite products and enjoys immense reputation in
    the international market.
  • Case assigned Amicable negotiation to
    Litigation-Claim Amount - USD 24500
    Recovered - - USD 24500
  • Project Description - Client transferred a sum
    of USD 24000 to supplied goods but neither goods
    were supplied nor returned the advance amount of
    USD 4000.00.
  • Issue involved-
  • Debtor was willful defaulter and cheating on our
    client
  • Recovery Activities
  • Registration of criminal Complaint
  • Filing of Lawsuit in court
  • Check Bouncing Case
  • Final Outcome We perused in the court for
    around 7 months and finally he claim was settled
    out of court between the parties. Debtor has
    released the outstanding debt but without
    interest.

25
Data Security, Confidentiality and Privacy ( ISO
27001-2005)
  • Data Security, Confidentiality and Privacy
  • IDR has adequate physical and non-physical
    arrangements to protect data security,
    confidentiality and privacy (see below).
  • IDR agrees to implement such physical or non
    physical arrangements as suggested by the Client,
    with mutual consent, to ensure data security,
    confidentiality or privacy to the satisfaction of
    the client.
  • Physical and Work floor Security
  • Screening of visitors/employees by a security
    guard during entry and exit for data storage
    media like CDs
  • USB drives and CDs are banned from work-floor
  • Data Security
  • Limited data movement from US as data is
    processed through remote access of client servers
  • All data is backed up regularly either in US
    server farms
  •  
  • Network Security
  • Segmented LAN with firewall protection
  • All ports except DNS and SMTP server are disabled
    for the external world
  •  
  • PC Security
  • Access to source documents is restricted to
    authorized employee only
  • No Fax and printing capabilities at the
    processing site
  • PCs used by processors do not have CD ROM drives
  • PCs used in processing are denied web access

26
BUSINESS GROWTH CHART(VALUE OF DEBTWISE)
Year Debt Value
2006 USD 0.75 million
2007 USD 2.00 million
2008 USD 4.00 million
2009 USD 8.00 million
2010 USD 24.00 million
2011 USD 35.00 millions
2012 USD 47.00 millions
27
BUSINESS GROWTH CHART(NUMBER OF CLAIMWISE)
Year No of Claims
2006 82
2007 212
2008 344
2009 724
2010 1620
2011 3387
2012 4533
28
OUR SUCCESS RATE (AGE OF DEBTWISE)
Debt Age Success Rate ()
75 days 86
6 months 75
9 months 70
1 year 66
2 years 52
29
OUR SUCCESS RATE (TYPE OF DEBTORWISE)
Type of Debtor Success Rate ()
Low Follow Up 95
Account Reconciliation 90
Dispute Resolution 85
Not Good Financial Health 65
Wilful Defaulter 53
30
Membership
International Association of Commercial
Collectors Inc.
PHD Chamber of Commerce and Industry
National Association of Software and Service
Companies
Confederation of Indian Industry
31
FEE STRUCTURE (METHOD 1 AMICABLE NEGOTIATION)
Fee and cost Age of the claim Age of the claim
Fee and cost Less than 1 yearear More than 1 year
Upfront cost/handling charges 1 1.5
Success fee 13.50 15.50
..Cond Next Slide
32
FEE STRUCTURE (METHOD 2 LEGAL NEGOTIATION)
Fee and cost Age of the claim Age of the claim
Fee and cost Less than 1 yearear More than 1 year
Upfront cost/handling charges 1.5 2
Success fee 15 17.50
..Cond Next Slide
33
FEE STRUCTURE (METHOD 3 LITIGATION)
  • Fee will depend on the type of litigation you
    choose
  • We take some retainer-ship amount at the time of
    appointment and rest is linked with success of
    the case

34
TERMS AND CONDITIONS
  • Handling Charges are taken by IDR in advance at
    the time of assignment of claim. However,
    handling charges are adjustable towards the
    success Fee.
  • In case claims/accounts are transferred/moved
    from amicable negotiation to legal negotiation by
    the client, 33.33 of the handling charges paid
    by the client under amicable negotiation method,
    will be adjusted against the handling charges
    applicable to legal negotiation method.
  • Success Fee is payable on each recovered amount.
    If there is no recovery, there is no fee.
  • All authorized (pre approved) out of pocket
    expenses are paid by the Client separately.
  • Government Taxes are applicable on retainer fee
    and success fee as per the prevailing rate.

35
Our Key Clients
Cond. Next Slide
36
Our Key Clients
Many More
37
OUR LOCATION
  • Located in Chandigarh, 160 miles (towards North)
    from New Delhi (Capital of India)
  • Own Facility in Chandigarh Technology Park a
    venture of Chandigarh Administration, Government
    of India.
  • IDR have our presence in almost all the major
    cities in India with over 60 strategic offices.
    No matter where the debtor is located across
    India.
  • Adjacent to Infosys, Airtel, DLF, Wipro, IBM, The
    Grand Hyatt, Pride Asia-Asias best self
    contained world class township.
  • 10 Km. from Airport, 3 Km from railway station
    and 8 Km from the general Bus stand.

38
VIEW OF OUR OWNED NEW FACILITIES
39
  • THANK YOU
  • INDIA DEBT RECOVERY
  • A
  • DIVISION OF AEREN IT SOLUTIONS PVT. LTD.

Registered office SCO 35, Second Floor, Sector
-26, Chandigarh 160019 Tel- 91-172-5026057,
Fax-91-172-2790260, Mobile-09814011278 E-mail
raman_at_ramanaggarwal.com Website 
www.indiadebtrecovery.com IT Facility Plot No.
14, Rajiv Gandhi Chandigarh Technology Park,
Chandigarh-160101
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