Browsers

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WELCOME!
HelpDesk Bootcamp 2007
Jamie Johnson
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Anti-Spyware and Anti-Virus
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Symantec Anti-Virus

• For faculty, staff, and students, JMU recommends
  using Symantec Anti-Virus (SAV)
• Free Download (requires authentication)
  http//www.jmu.edu/computing/download/
• Things to remember
• Run LiveUpdate
• Run in Safe Mode!!!!!

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Spybot Ad-Aware

• Anti-Spyware programs
• Also detect Trojans, Worms, and some viruses
• Check for updates
• Run in Safe Mode!
• Use Ad-Aware 2007!

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Anti-Virus Pages

• Spyware Manual Removal http//www.jmu.edu/computin
  g/helpdesk/selfhelp/registration.shtmlspyware
• R.U.N.S.A.F.E. http//www.jmu.edu/computing/runsaf
  e/index.shtmlspyware
• StartSafe http//www.jmu.edu/computing/security/st
  artsafe/
• And finally . . .

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Worm Removal

• http//www.jmu.edu/computing/security/info/dcombug
  .shtml
• Now lets review some really, really long
  excerpts about those who deploy worms and how to
  deal with it

The worms The criminal The
consequence
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Network Troubleshooting

• Windows 2000/XP
• http//www.jmu.edu/computing/helpdesk/selfhelp/net
  connect.shtml
• Windows Vista
• http//www.jmu.edu/computing/helpdesk/selfhelp/net
  connectvista.shtml
• What does network start with?

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Browsers
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Partial or Full Support at JMU
Internet Explorer
Firefox
Safari
NETSCAPE IS NOT SUPPORTED!
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Safari
NO! Not that type of Safari!
Play
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Safari

• Standard browser in Macintosh OS X
• Safari 1.2 on Mac OS 10.3.4 Greater (Panther,
  Tiger). If running less than Mac OS 10.3, OS
  upgrade is encouraged.
• Refer to http//isapps.jmu.edu/browser/mac.asp
  for Macs
• and http//www.eva.state.va.us/Browsers/Browsers-v
  er2.htm for eVA browser information.

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Firefox
Uh, the other Firefox
Make my day!
Make THEIR day!
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Firefox

• The best alternative to IE
• Browser Name / OS version Firefox 2.0.0.6 on
  Windows 2000/XP/Vista
• Support Level not supported on Mac, but limited
  support on Windows works with some issues
• e-campus/J-Ess compatibility (part of PeopleSoft,
  which includes IS-HR, IS-Fin, IS-SA) Works, but
  has some issues
• Works for e-Grading Grade Entry on e-campus Does
  not work for e-grading
• Works with eVA No
• Version 3.0 is on its way! Gran Paradiso (i.e.
  Firefox 3.0a1) has been out for months in alpha
  version.

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Internet xplorer
It is useless to resist!
Gotta have it.
You cant always choose your browser, but you
can . . .
Choose Your Attitude!
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Internet xplorer

• THE RECOMMENDED BROWSER for Windows PC Users at
  JMU Version 7.0.
• Improved security over IE 6
• Configuration for Windows available at
  http//isapps.jmu.edu/tutorials/browser/
• IE 5.x NOT SUPPORTED ON MACs!
• Browser Name / OS version Ie 7.0 on Windows
• Support Level Premier JMU support for all (Note
  not supported for Macs)

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JMU s Recommendation
The bottom line
Internet Explorer 7.0 for Windows machines.
Safari 1.2 on Mac OS 10.3.4 and greater (Panther
or Tiger).
http//isapps.jmu.edu/tutorials/browser/
Take a Look!
http//isapps.jmu.edu/browser/mac.asp
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Browser du jour for Windows

• Since IE is the browser du jour for Windows, we
  will look more in depth.
• Take a look at these sites
• Configuration
• http//isapps.jmu.edu/tutorials/browser/iebrowserc
  hecklist.asp
• http//isapps.jmu.edu/tutorials/browser/
• We have to be careful recommending Firefox It
  wont allow HTML mail in Webmail. Also, look at
  this JavaScript discrepancy http//peregrin.jmu.e
  du/johns2ja/discrepancy.htm

Lookie Here!
Try It!
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IE Settings

• Follow the steps for browser configuration at
  http//isapps.jmu.edu/tutorials/browser/
• Especially be mindful of clearing the cache
  (history, offline-content, files, and cookies).

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Internet xplorer
Update by going to Tools/Windows Update
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REMEMBER

• If you dont remember anything else, remember
  that B is for Browser!
• Self-Help B http//www.jmu.edu/computing/helpdesk
  /selfhelp
• Just as Self-Help B is there for you, do likewise
  for the customer.

Be There
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References

• http//isapps.jmu.edu/tutorials/browser/
• http//isapps.jmu.edu/browser/mac.asp