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Summary and Conclusions of Workshop Concepts

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Regional Officer, Air Traffic Management and Search and Rescue. ICAO NACC Regional Office. NAM/CAR/SAM Quality Assurance Workshop ... – PowerPoint PPT presentation

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Title: Summary and Conclusions of Workshop Concepts


1
Summary and Conclusions of Workshop Concepts
  • Gustavo De León
  • Regional Officer, Air Traffic Management and
    Search and Rescue
  • ICAO NACC Regional Office
  • NAM/CAR/SAM Quality Assurance Workshop

NAM/CAR/SAM Air Traffic Services Quality
Assurance Workshop (Port of Spain, Trinidad and
Tobago, 26 to 30 November 2001)
2
ATS Quality Assurance Workshop Summary
  • Time Management
  • Communications
  • Definitions
  • Background

3
ATS Quality Assurance Workshop Summary
  • ATS Quality Assurance Programmes
  • Controller Proficiency Checks
  • Air Traffic Incident reporting, investigations
    and investigation teams
  • Air Traffic Incident prevention programmes
  • Air Traffic Services evaluation programmes

4
ATS Quality Assurance Workshop Summary
  • Proficiency training programmes
  • ATS safety management
  • Human Factors
  • Workshop activities

5
Next Steps
  • Regional guidance material approved by
  • GREPECAS/10 (Canarias, Spain, October 2001)
  • ATS QA Programme Workshops
  • 2001 (English) NAM/CAR/SAM
  • 2002 (Spanish) CAR/SAM

6
Next Steps
  • ATM Evaluation Missions to States/Territories and
    International Organizations responsible for FIRs
  • 2001 2003
  • Encourage implementation of CAR/SAM/3 RAN Meeting
    Rec. 5/38

7
Next Steps
  • ATS QA Programme Training Course
  • Request for development of a QA Programme
    Training Course under TRAINAIR
  • ICAO Headquarters for consideration as worldwide
    Guidance Material

8
Conclusions
  • ATS quality assurance programmes would place
    safety at the forefront while expediting and
    maintaining an orderly flow of air traffic
  • Quality assurance is a dynamic process used to
    continually improve an ATS system

9
Conclusions
  • Quality will continue to be measured against
    historical data
  • Number of ATS incidents
  • Delays
  • Employee and customer feedback
  • Factors that cannot be measured readily must also
    be recognized

10
Conclusions
  • Willingness to function
  • Team
  • Training
  • Actions taken to support zero ATS incidents all
    factor into quality assurance

11
Conclusions
  • The success of the quality assurance effort is
    dependent on the recognition that all ATS
    providers, independently and collectively, must
    strive to provide the best service possible

12
Conclusions
  • Write what you do
  • Do what you write
  • Check what you do

International Standardization Organization Technic
al Committee 176 - ISO 9000 Basic Requirements
13
THANK YOU
THE END
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