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UnrulyDisruptive Passengers

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Canadian Aviation Regulations (CARs) Refusal to transport. Reporting of incidents ... Cabin Safety Webpage. http://www.tc.gc.ca/aviation/cs-sc/ Susan Greene ... – PowerPoint PPT presentation

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Title: UnrulyDisruptive Passengers


1
Unruly/Disruptive Passengers
2
Unruly/Disruptive Passengers
  • Background
  • Working Group
  • Working Group Recommendations
  • Conclusion

3
Background
4
Background
  • Every passenger has a right to be transported
    safely without being subject to threat by other
    passengers
  • In the late 1990s, the need for a Working group
    was identified
  • In 1998, the  Working Group on Prohibition
    Against Interference with Crew Members was 
    established.

5
Working Group
6
Members
  • Members of the Working Group included
  • Transport Canada
  • Air Operators
  • Labour Groups and Associations
  • Police
  • Royal Canadian Mounted Police (RCMP)
  • Department of Justice
  • Human Resources Development Canada
  • FAA

7
Objectives
  • Define instances of abusive and unruly passenger
    behaviour
  • Determine the need for a  Zero tolerance 
    policy
  • Recommend an effective strategy to reduce
    incidents of interference with crew members

8
Working Group Recommendations
9
Public Awareness Campaign
  • Inform the public to the dangers of interference
    with crew members
  • Zero tolerance campaign for interference with
    crew members
  • Ticket Stuffers
  • Posters

10
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12
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13
Regulatory Amendments to Canadian Legislation
14
Criminal Code of Canada, Canada Labour Code or
Aeronautics Act
  • Ease the initiation of proceedings against unruly
    passengers
  • Strengthen the motivation for starting such
    proceedings
  • Penalty that can be imposed in response to
    disruptive behaviour on board an aircraft

15
Canadian Aviation Regulations (CARs)
  • Refusal to transport
  • Reporting of incidents (statistics)
  • Procedures to prevent and manage incidents of
    interference with crew members
  • Contents of Company Operations Manual and Flight
    Attendant manual
  • Training

16
Refusal to Transport
  • An air operator will be able to refuse transport
    to a person if their actions or statements
    indicate that they present a risk to the safety
    of the aircraft, persons or property.

17
Refusal to Transport
  • Current situation
  • Airlines can refuse to board or transport any
    passenger as part of a commercial transaction
  • No regulatory requirement

18
Refusal to Transport
  • What this proposed change will address
  • Consistency
  • Requirement for procedures
  • Prevention in boarding unruly passengers
  • Accountability to all staff.

19
Reporting of Incidents
  • Air operators will have to establish procedures
    to ensure that occurrences of interference with a
    crew member are reported

20
Reporting of Incidents
  • Current situation
  • Voluntary reporting of incidents
  • Data not accurate
  • No regulatory requirement

21
Reporting of Incidents
  • What this proposed change will address
  • Reporting 4 levels of Interference
  • Establishment of reporting procedures
  • Submission of data
  • Record keeping
  • Centralized tracking
  • Transport Canada to analyze data

22
Procedures to Prevent and Manage Incidents
  • Air operators will have to put procedures in
    place to prevent and manage incidents of
    interference with crew members.

23
Procedures to Prevent and Manage Incidents
  • Current situation
  • Air Operators develop own procedures in
    accordance with Advisory Circular
  • No regulatory requirement

24
Procedures to Prevent and Manage Incidents
  • What this proposed change will address
  • Definition
  • Incorporation of procedures in manuals

25
Contents of Company Operations Manual and Flight
Attendant Manual
  • Specify procedures in the Air Operators Company
    Operations Manual and Flight Attendant Manual for
    managing unruly passenger incidents.

26
Contents of Company Operations Manual and Flight
Attendant Manual
  • Current situation
  • No regulatory requirement

27
Contents of Company Operations Manual and Flight
Attendant Manual
  • What this proposed change will address
  • Regulatory requirement to document procedures in
    manuals

28
Training
  • Description of contents of initial and annual
    training to be provided by air operators to
    affected employees on interference with crew
    members.

29
Training
  • Current situation
  • Air Operators develop own training in accordance
    with an Advisory Circular
  • No regulatory requirement

30
Training
  • What this proposed change will address
  • Regulatory requirement for training of crew
    members
  • Communication of procedures to crew members

31
Conclusion
32
Conclusion
  • Both airline and union representatives are in
    favour of these changes.
  • The Zero Tolerance publicity campaign, will help
    educate passengers as to their rights and the
    implications of displaying unruly behaviour.

33
Conclusion
  • Easier proceedings against Unruly/disruptive
    passengers will hopefully reduce incidences of
    interference with crew members.
  • Non-disruptive passengers, as well as crew
    members, will be protected from the distress and
    danger caused by disorderly or riotous conduct on
    the part of other passengers.

34
Conclusion
  • These changes will be consistent with the
    international response, as led by the
    International Civil Aviation Organization (ICAO),
    to the growing problem of disruptive passengers.

35
Cabin Safety Webpage
  • http//www.tc.gc.ca/aviation/cs-sc/
  • Susan Greene
  • Chief, Cabin Safety Standards
  • greense_at_tc.gc.ca

36
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