UN Global EGovernment Survey Findings on EParticipation

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UN Global E-Government SurveyFindings on
E-Participation

• 6th Global Forum On Reinventing Government
• Seoul, Korea
• Gregory G. Curtin, PhD, JD
• Principal, Civic Resource Group
• Director, E-Governance Lab, University of
  Southern California
• Editor-in-Chief, Journal of E-Government

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UN Global E-Government Survey

• The UN Global E-Government Readiness Report
  presents a comparative ranking of the countries
  of the world according to two primary indicators
• 1. the state of e-readiness and
• 2. the extent of e-participation.

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E-Participation Introduction

• Defined to be participatory, inclusive,
  deliberative process of decision-making.
• Using ICT to increase the supply of information
  useful in the process of consultation and for
  decision making
• Using ICT to enhance consultation and
• Using ICT to support decision making by
  facilitating peoples participation within the
  framework of G2C and C2G interactions.

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E-participation framework

• E-information
• Providing information resources to citizens
• E-consultation
• Consultation with citizens
• E-decision making
• Consideration of citizen input

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E-participation measure

• Survey all UN member states
• Assessment of 21 indicators
• Scale of 0-4

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E-participation measure

• Quality
• Relevancy
• Usefulness
• Willingness

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UN Global E-Government SurveyE-Participation
Rankings 2003

• United Kingdom
• United States
• Canada
• Chile
• Estonia
• New Zealand

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UN Global E-Government SurveyFindings on
E-Participation 2003

• Index drops from 100 per cent to 50 per cent of
  its value over the span of 15 top countries
• Countries are not doing a particularly good job
  of involving the public in participatory and
  deliberative processes

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UN Global E-Government SurveyFindings on
E-Participation 2003

• 57 provided a web comment form
• 55 provided a calendar/directory of upcoming
  government events
• 26 provided an open-ended discussion forum
• 25 provided an on-line poll/survey
• 14 provided a formal on-line consultation
  facility
• 9 provided an on-line consultation that allowed
  feedback on policies and activities
• 8 provided a direct/clear statement or policy
  encouraging citizen participation

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UN Global E-Government SurveyFindings on
E-Participation 2003

• E-Participation by Income Category
• Above Mean Below Mean
• High income 66 34
• Upper Middle Income 43 57
• Lower Middle Income 23 77
• Low Income 12 88
• Total Countries 31 69

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UN Global E-Government SurveyE-Participation
Rankings 2004

• United Kingdom
• United States
• Canada
• Singapore
• Netherlands

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UN Global E-Government SurveyFindings on
E-Participation 2004

• Rankings closely mirror the e-government
  readiness and the web measure index
• Barring a few newcomers the same set of countries
  shuffle among the top 20 positions

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UN Global E-Government SurveyFindings on
E-Participation 2004

• 34 provided an open-ended discussion forum
• 35 provided an on-line poll/survey
• 6 provided a formal on-line consultation
  facility
• 11 provided an on-line consultation that allowed
  feedback on policies and activities
• 24 provided a direct/clear statement or policy
  encouraging citizen participation

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UN Global E-Government SurveyFindings on
E-Participation 2004

• Distribution of e-participation across countries
  remains highly skewed
• Potential remains under exploited
• Majority of countries, especially developing
  nations, are not yet providing any meaningful
  services to encourage participatory dialogue

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UN Global E-Government SurveyFindings on
E-Participation 2004

• Quality and relevance Only two fulfill more than
  66
• Fulfillment Countries
• 67-100 2
• 34-66 15
• 1-33 133
• No score 28

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UN Global E-Government SurveyFindings on
E-Participation 2004

• E-Participation by Income Category
• Above Mean Below Mean
• High income 64 36
• Upper Middle Income 36 64
• Lower Middle Income 29 71
• Low Income 7 93
• Total Countries 30 70

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Comparing 2003 and 2004

• Notable changes in the top 20
• Singapore 9 places to number 4 overall
• Republic of Korea 6 to number 8
• Denmark 8 to number 9
• Malta 18 to number 19
• Austria 46 to number 20

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Comparing 2003 and 2004

• Average score for top 20 countries
• 2003 2004
• E-Information (20) 12.45 14.85
• E-Consultation (40) 16.55 18
• E-Decision making (24) 8.3 9.15
• TOTAL (84) 37.3 42

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E-Participation Best Practices

• Within the small online consultations group of
  countries, three stand out
• United Kingdom
• United States
• Singapore

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E-Participation Best Practices

• United Kingdom

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E-Participation Best Practices

• United States

22
E-Participation Best Practices

• Singapore

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E-Participation Best Practices

• Illuminating possibilities Mongolia

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E-Transparency

• Using ICT to achieve
• greater transparency
• and accountability
• towards the citizens

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E-Transparency Indicators

• Website Indicator Number of countries / percent
• 2003 2004
• Country web presence 173 178
• Laws, policy documents, etc. 90 92
• Databases/statistics 79 85

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For more information

• UN Global E-Government Survey 2003
• http//www.unpan.org/egovernment3.asp
• UN Global E-Government Survey 2004
• http//www.unpan.org/egovernment4.asp