An Introduction to the Art and Science of Emotional Intelligence

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An Introduction to the Art and Science of
Emotional Intelligence
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Companies arent under pressure People are!
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The Symptoms
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Performance is Negatively Affected
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Blaming
Turnover
Frustration
Poor decision-making
Lower productivity
Resistance to change
Lower sales
Negative climate
Lower efficiency
Loss of focus
Missed goal
Lack of teamwork
Loss of new business
Poor performance
Lack of innovation
Customer complaints
Poor collaboration
Increased conflict
Missed deadlines
Health problems
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The underlying cause ofthese symptoms
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Lack of Emotional Management skills to cope with
the ever-increasing demands of the work
environment.
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The Opportunity
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Better decisions
Mental clarity
Increased productivity
Improved leadership competence
Improved health
Better teamwork
Improved communication
Work / life balance
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Emotional Intelligence skills improve
resilience quality of decisions influencing
skills personal productivity
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Typical average improvements managers and
executives experience include
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Intra-Personal Benefits
30-40 Manage emotional reactiveness 20-40
Stress and worry 25-40 Mental clarity 20-35
Personal productivity 20-40 Personal
motivation 15-30 Self-confidence 15-30
Personal creativity 15-25 Change
flexibility 20-45 Work/life balance
Inter-Personal Benefits
25-35 Understand others 25-35 Listen more,
talk less 20-35 Manage relationships
effectively 20-30 Influence others 25-40
Manage/resolve conflict 15-30 Staff
morale/motivation 15-35 Teamwork 15-30
Team-to-team cooperation
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What is Emotional Intelligence (EI)?
Emotional Intelligence is your ability to acquire
and apply knowledge from your emotions and the
emotions of others.
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Problem
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Emotions are a key component of everyday business
interactions, and most of us have little control
over them.
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Improved processes, downsizing, outsourcing, and
integrated computer systems can only take us so
far.
Now its time to discover and use tools and
techniques we werent taught in school or
traditional courses.
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Our programs provide techniques that build skills
so you can manage your emotions and work easily
with others whether in a formal or informal
setting.
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These skills are crucial for people who want to
feel better and do better!
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What are the key components of our programs that
make them so effective?
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The Program
Pre-program goal setting Learn techniques in
the classroom Apply techniques to real
situations Develop a Personal Action Plan
Weekly reminders Confidential coaching Impact
interview
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Start by selecting your top 3 Personal Goals
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Personal Goals
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• Manage emotional reactiveness to people and
  situations
• Reduce stress and worry, decrease the physical
  symptoms of stress
• Gain greater mental clarity, make faster better
  decisions
• Increase personal productivity, get more done in
  less time
• Stay motivated in spite of people or events
• Develop more self-confidence, a greater belief
  in myself and my ideas
• Increase personal creativity, identify more and
  different alternatives
• Increase change flexibility, be resilient in the
  face of change
• Increase work/life balance, gain more enjoyment
  out of life
• Understand others, understand a problem from
  anothers point of view
• Listen more, talk less, build relationships,
  inspire trust
• Manage relationships more effectively, maintain
  respect and appreciation
• Influence others, incorporate others
  information into your position
• Resolve/manage conflict, resolve differences
  constructively
• Improve morale/motivation, create a positive,
  open climate of trust
• Improve teamwork, cooperation, trust, full
  engagement to achieve tasks
• Improve team-to-team cooperation, successfully
  implement initiatives

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?
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Discuss your top 3 challenges and Personal Goals
with your facilitator/ coach during a
confidential call.
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In the classroom learn about the 5 Emotional
Intelligence competencies and how they apply to
work and home situations.
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Emotional Intelligence Competencies
NurtureRelationships
Inter-Personal
5.
Empathy
4.
Emotional Self-Motivation
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Intra-Personal
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Emotional Self-Regulation
Emotional Self-Awareness
1.
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Examine how too much work combined with negative
emotions lowers your performance.
Managing Emotions Improves Performance
At Capacity
Negative emotions
Performance
Positive emotions
Challenge Level
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Learn about documented benefits of managing
emotions such as increased employee commitment.
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EI Trained Team
2005
2006
Change
Personal Commitment Superv. Perform.
Mgmt. Skill Utilization Dev. Teamwork Innovation
Support Recognition Compensation
Benefits Workload Empowerment Leadership
84 79 75 82 80 71 74 72 79 72
100 95 95 92 90 90 85 85 84 83
16 16 20 10 10 19 11 13 5 11
76.8
89.9
13.1
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Learn simple, scientifically proven techniques
you can use to think more clearly, communicate
easily, and influence others.
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Practice applying the techniques on your real
situations in the classroom.
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Develop a Personal Action Plan for applying the
techniques to real situations back at work.
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After the training, receive daily email reminders
to use the techniques.
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When you return to work, apply the techniques to
real situations throughout the day and evening.
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One week after the training, discuss your use of
the techniques with your coach.
Get congratulated on your successes and receive
coaching on any difficulties.
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Three weeks after the training, discuss your use
of the techniques with your coach
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and how they are helping you achieve your
Personal Goals and business objectives.
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Continue applying the techniques at work and home
to build your skills and achieve your Personal
Goals.
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The weekly email reminders provide continuous
motivation to use the techniques.
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In an Impact Interview after the training,
discuss your use of the techniques with your
coach and how they are helping you achieve your
Personal Goals
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share stories of how youve used the techniques
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and assess the impact on your Personal Goals
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and the impact on your performance and
relationships.
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Keep using the techniques to make your life
better and better.
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TheSolution
For more information about our applied Emotional
Intelligence skill-building programs please call.
Byron or Nancy 269-429-1833