Workshop In A Box

1
Workshop In A Box The USPS
Expedited Shipping Advantage
2

• Todays U.S. Postal Service
• We handle 3 billion packages annually
• We handle 1 in 4 packages shipped in the U.S.
• Over 147 million delivery points
• 37,000 Post Office locations
• Over 600 processing plants nationwide
• Nearly 200,000 delivery and collection vehicles
• We handle 54.7 of 23 day shipping

3

• State-of-the-art shipping technology
• Package handling APPS machines
• Intelligent Mail barcodes
• IMD scanning for end-to-end package visibility
• SCAN Shipping Confirmation Acceptance Notice
• Payment efficiency CAPS eVS

4
We work with large businesses across the country
and around the world.
5

• Consumers prefer us.
• 63 of online shoppers want the optionto select
  their delivery company
• 46 of online consumers would select the USPS
  if given the choice
• 58 of online consumers view the Postal Service
  as an excellent valuefor the money
• Online consumers feel the USPS is reliable and
  trustworthy and keeps packages secure
• Source comScore Package Delivery Study, March
  2007

6

• Our vast network, clear pricing, and variety of
  products make shipping easy.
• Easy for you
• Easy for your customers

7

• The most comprehensive delivery network in
  America makes it easy.
• Nearly 37,000 Postal locations
• Delivery to 117 million homes, 9 million
  businesses, and 20 million P.O. Boxes and
  APO/FPO locations
• 191,000 delivery and collection vehicles
• 673 processing facilities, including 269
  processing and distribution centers

8

• Almost 40 of total shipment costs are now made
  up of add-on charges.
• Parcel Magazine Feb. 2007
• Our clear, up-front pricing makes it easy.
• What you see is what you get rates
• No fuel, residential, or delivery area surcharges
• No other hidden fees or surcharges
• No surprises
• Flat Rate Envelopes and Boxes make it even easier

9

• Our product options make your choices easy.
• Fast Parcel Select (35 days)
• Faster Priority Mail envelopes and packages,
  and First-Class Mail parcels (under 13 oz.)
  (23 days)
• Fastest Express Mail envelopes and packages
  (12 days)
• We also offer several International shipping
  options to meet all your shipping needs
• 13 days upon drop at destinating facility

10
Same Great packaging, 2 Great Uses

• Domestic Express Mail packaging can be used to
  ship internationally via Express Mail
  International
• Domestic Priority Mail packaging can be used to
  ship internationally via Priority Mail
  International
• Flat Rate boxes and envelopes can be used for
  international shipping. With one low rate for
  Canada and Mexico and one for other international
  destinations.

11

• A variety of packaging options is available.
• Specialized packaging existing nonstandard sizes
  when standard sizes arent enough
• Customized packaging designed specifically for
  your special needs (for qualified shippers)
• Co-branded packaging with your company name (for
  qualified shippers)

12
The Bottom Line Simplify your shipping and
delight your customers. Partner with the U.S.
Postal Service and ship with ease.
13

• Enhance your image by partnering with Americas
  first, most trusted shipper.
• 200 years of delivering to Americas front door
• Reach virtually every address in America six
  days a week
• Familiar, trusted, and welcomed community
  presence

14

• Let the strength of our brand enhance yours when
  you ship in our distinctive branded packaging.
• Express Mail and Priority Mail boxes and
  envelopes are easily recognized as important and
  secure
• Why ship your product in a plain brown box when
  packaging can say so much more?
• For qualified customers, customized and
  co-branded packaging may be available

15

• Impress your customers with dependable
  nationwide delivery.
• The U.S. Postal Service has a claim rate for
  loss/damage of less than 1
• Fewer returns generate greater customer
  satisfaction
• Reach every customer home, business,P.O. Box,
  and APO/FPO address
• International shipping options are also available

16

• Build your image on our reputation for
  dependability, security, and trust.
• We are rated the most trusted government agency
• Over 2,000 Postal inspectors and the Office of
  Inspector General (OIG) ensure security of your
  packages
• Tampering with the mail is a federal offense, a
  claim no other shipper can make

17

• Boost consumer opinion with USPS
• 60 of online consumers have a more
  favorableopinion of a company if they can always
  select their preferred shipper
• When online consumers select the delivery
  company, USPS is the preferred shipper(15
  higher than UPS, five times higher than FedEx,
  and ten times higher than DHL)
• Source comScore Package Delivery Study, March
  2007

18

• Customers appreciate Saturday delivery.
• Pickup and delivery for us, Saturday is a
  business day
• Nationwide we deliver everywhere
• 52 extra delivery days annually gets your
  packages to customers faster, on the day they
  prefer to receive them

19

• Demonstrate your commitment to the environment.
• Our new packages use bio-friendly inks and
  cardboard, qualifying us for cradle to cradle
  certification the first and only firm to
  receive this endorsement for packaging
• We recycle 1 million tons of material a year
• We operate the largest alternative-fuel vehicle
  fleet in the country

20
The Bottom Line Your image is as important to us
as it is to you Partner with the reliable,
trusted, environmentally friendly shipper.
21

• Express Mail
• Our speediest product
• Guaranteed next-day delivery by noon or 3 pm to
  most destinations
• Guaranteed second-day delivery available
• Delivery to U.S. addresses, including P.O. Boxes
  and military addresses
• Delivery 365 days a year, including Sundays and
  holidays
• Automatically insured up to 100
• Flat Rate Envelopes available

Some restrictions apply. Sunday and Holiday
delivery is optional and is priced at a special
rate.
22

• Priority Mail
• Designed for important but not highly urgent
  shipments
• Delivery in 23 days on average
• Delivery to every U.S. address, including P.O.
  Boxes and military addresses
• Saturday and residential delivery at no extra
  cost
• Flat Rate Boxes and Envelopes available

23

• First-Class Mail
• Only ounce-rate parcel service in the industry
• Rates available up to 13 ounces
• 1- to 3-day service nationwide
• Delivery Confirmation, Signature Confirmation,
  and Insurance available
• Additional charges apply.

24

• Parcel Select
• Economical ground service for high-volume
  shippers
• Up-front estimates on delivery times
• Value-added services available
• Direct-entry discounts and zone skipping

25

• Global Shipping Solutions Expedited
• Global Express Guaranteed 13 business day
  delivery or your money back
• Express Mail International 35 average business
  day delivery to major destinations with a
  money-back guarantee (available to select
  destinations)

26

• Global Shipping Solutions Standard
• Priority Mail International 610 average
  business day delivery to major destinations
• First-Class Mail International Delivery time
  varies by destination service available
  worldwide for items weighing up to four pounds

27

• Parcel Post
• Our most affordable shipping option
• Low rates based on weight, distance, and shape
• Reach the entire nation within seven days
• Delivery to every address, P.O. Box, and APO/FPO
  six days a week
• Delivery Confirmation, Signature Confirmation
  and other services available

28

• Handling returns is a reality in business today.
• Effectively managing product returns can
• Increase customer loyalty improve your bottom
  line
• Change returns from a cost center to a profit
  center
• Improperly handling of returns can erode 30-35
  of potential profits
• 85 of customers will not shop again if returns
  are inconvenient
• 95 of customers will shop again if returns are
  convenient

29

• Designing the Optimal Returns Process
• The mandatories of an effective returns process
  are
• Customer Convenience customer ease of use and
  prepaid shipping labels
• Label Options flexible solutions to get labels
  to customers
• Extra Services to customize your returns
• Prompt Service time-in-transit how fast do
  you need it back

30

• Return Solutions
• Key USPS advantages
• - The easiest and most convenient returns network
• - Retail access 37,000 outlets for return
  packages
• - Delivery points delivery and pick up at over
  146 million addresses six days a week
• Merchandise Return Service
• - End-to-end service
• - Customize to fit your needs
• Parcel Return Service
• - Workshare program
• - Drop ship in reverse bulk pickup at delivery
  unit or bulk mail center
• - Rates based on USPS cost avoidance

31

• Delivery Confirmation and Signature
  Confirmation
• Confirm the delivery status of packages
• Fast, easy online access to information
• No charge for Electronic Delivery Confirmation
  with Priority Mail

32

• Address Correction
• Avoid supplemental charges
• Keep customers happy

33

• Manifest Mailing means automated efficiency and
  cost savings.
• Automated shipping and mailing
• Qualifies for expedited acceptance
• Saturday shipping options at no extra cost

34

• Centralized Automated Payment System (CAPS)
  accounts offer a simple method for large-scale
  shipping payment.
• Pay by electronic transfer
• Complete accounting control
• Single central account

35

• Quickly calculate accurate postage for all your
  shipping with a Postage Meter.
• Easy to use
• Ensures accurate postage
• Easy postage payment options

36

• Expand electronic payment options with
  PostalOne!
• Many electronic payment options
• Link multiple accounts
• Access payment information online

37

• Choose the U.S. Postal Service for exceptional
  value.
• Competitive prices on services shippers use most
• The more you know about your shipping costs,
• the better we look

38

• Almost 40 of total shipment costs are now made
  up of add-on charges.
• Parcel Magazine Feb. 2007
• Save on your shipping costs.
• Easy-to-understand, up-front rates
• No fuel, residential, or delivery area surcharges
• No hidden fees or surcharges
• No surprise costs
• Flat Rate Boxes and Envelopes provide excellent
  value
• Exceptional value for your shipping dollar

39
Surcharges Are Becoming Big Business

• With gas prices climbing so are the fuel
  surcharges of our competitors
• Current fuel surcharges range from 6.25 of the
  package shipping cost for ground service and up
  to 21.5 of the package shipping cost for air
  service.
• Over 80 of all addresses in the country are
  residential. If you ship directly to your
  customers homes, you are paying a surcharge with
  our competitors.

40
Why We Have The Advantage Over Our Competitors

• Surcharges
• No Fee For Residential
• No Fee For Delivery Area (Rural)
• No Fee For Address Corrections
• No Fee For Forwarding
• No Fee For Saturday Delivery - 52 Extra Days
• No Fee For Undeliverable Mail
• No Fee For Packaging Supplies
• No Fee For Carrier Pickup

41

• Proven shipping options that fit your needs and
  your budget.
• Fast Parcel Select (35 days)
• Faster Priority Mail envelopes and packages,
  and First-Class Mail parcels (under 13 oz.)
  (23 days)
• Fastest Express Mail envelopes and packages
  (12 days)
• Multiple International shipping options are
  available to meet your shipping needs
• 13 days upon drop at destinating facility

42

• Several available packaging options to reduce
  your shipping costs.
• Specialized packaging existing nonstandard sizes
  when standard sizes arent enough
• Customized packaging designed specifically for
  your special needs
• Co-branded packaging opportunities
• For qualified shippers.

43
Online Options Can Save You Money
Get a Discount when you do international shipping
online through usps.com 10 Discount on Global
Express Mail Guaranteed 8 Discount on Express
Mail International 5, Discount on Priority
Mail International
44

• Payment options that work with your existing
  systems.
• Many convenient, efficient ways to pay
• Seamless acceptance and verification simplifies
  the payment process

45
The Bottom Line The U.S. Postal Service helps
you reduce your shipping costs while providing
exceptional service.
46
Key Notes

• USPS offers great value and up-front pricing for
  domestic and international shipping
• USPS offers many different payment options and
  makes it convenient to do business with us from
  home or at the office
• USPS offers free packaging and free package
  pickup services to you save time and money
• For more information on how the USPS can work for
  your company go to www.usps.com
• Or send an email to packageservices_at_usps.gov

47
Thank You!