ViciDocs - Lotus

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Typical Needs of BPOs

• As part of BPO, documents need to be managed
  between the outsourcing company and the offshore
  company.
• Multiple clients need to be managed by the BPO
  Company
• Security of the documents has to be ensured so
  that there is no unauthorized access of the
  documents to other organizations.
• Quick turnaround times have to be managed.
• Appropriate process flow of the documents has to
  be present in the system to check the status of
  the documents at any point of time.

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ViciDocs Features

• ViciDocs is a comprehensive Document Management
  System enabling Organizations manage their
  documents very effectively.
• The following are some of the broad level
  features of ViciDocs base product.
• Robust capture process which allows the storage
  of electronic as well as paper documents through
  scanning.
• Provision for creating and managing folder
  hierarchy for managing clients and their
  documents.
• Comprehensive security with various permissions
  like ReadOnly, Write, Delete, FullControl, Owner
  etc.,
• OCR integration thus allowing the retrieval of
  text from the scanned and electronic documents.

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ViciDocs Features (contd)

• Provision for entering metadata to the documents
  stored.
• Fulltext and MetaData Search on the documents
  stored in the repository.
• Full fledged version control enabling the
  documents to be tracked.
• Flexible workflow system enabling the users
  create custom and flexible workflow templates.
• Web based search, retrieval and administration.
• Document conversion from image to various office
  formats like Word, PDF, Excel, HTML etc.,
• Universal viewer which supports the display of
  around 150 different file formats without the
  native application.
• Support for integrating ViciDocs into other
  legacy applications using API.

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What is ViciDocs BPO

• ViciDocs-BPO has been designed with ViciDocs as
  the base product to suit the BPO vertical
  requirements.
• This is a complete web based solution which
  enables the BPO Companys clients to store
  documents automatically on the server.
• Data Entry and Quality check users can
  automatically download the documents in a web
  based interface to do their respective operations
  on the documents uploaded.
• Comprehensive reports have been developed to
  track the status of the documents at any given
  point of time.

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ViciDocs-BPO Components

• The following are the key components of
  ViciDocs-BPO
• Admin interface
• Auto Uploader
• Document Router
• Interfaces for different user types
• Client and Supervisor interfaces

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Components Admin Interface

• The Admin interface allows the administrator to
  perform
• the following actions.
• Create Clients with different priorities.
• Create users for different types of users like
  Supervisor, Client, Data Entry, Quality Check
  etc.,
• Perform a user to client mapping for allowing
  specific users to handle specific clients.
• Rules definition for routing the documents to
  specific folders based on the document content
  for each client separately.
• Configuring the server for the storage of the
  documents, defining security, creating folders
  for each client etc.,

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Components Auto Uploader

• Resides on the client machine for uploading the
  documents.
• Inbuilt scanning component with options for
• Color Or BlackWhite
• Multiple resolutions.
• Flat Bed/ADF
• Single or Multi-Page documents
• Also, allows the monitoring of a specific folder,
  where the client can keep storing the documents.
• Automatic upload of a new documents stored or
  scanned.
• User configurable frequency of upload.
• Automatic archiving of documents after uploading.
• Supports Multiple instances on the same machine

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Components Document Router

• As and when documents are uploaded the Document
  Router grabs the documents and OCRs them.
• Based on the text content of the documents, the
  admin defined rules will be applied and the
  documents will be routed to the appropriate
  folders.
• All documents which dont satisfy the admin
  configured rules will be stored in a default
  folder which can be moved to any specific folder
  by the admin.

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Components User Interfaces

• User interfaces are provided for the Data Entry
  operators, Quality Check personnel and if
  required CPA kind of personnel for handling the
  documents.
• The users will have provision to view the
  documents for a client one after the other in the
  viewer to do the Data Entry in the corresponding
  package.
• Provision for entering the comments in case of
  providing feedback to the next user in the queue
  of handling the documents.
• Provision for moving the documents to the next
  user automatically.

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Components User Interfaces (contd)

• Provision for rejecting a document based on the
  data entry by the QC users. The rejected
  documents will automatically be sent back to the
  Data Entry users for re entry of data.
• For CPA kind of users, provision to embed rubber
  stamps on the image (Like Audited/Verified etc.,)
  thus visually showing that a document is Audited.
• Reporting facility for each of the Data Entry, QC
  and CPA users to check out the status of their
  documents and the count of documents they have
  processed.

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Client and Supervisor Interfaces

• Elaborate reporting feature is provided for the
  Client and Supervisor users for checking out the
  status of various documents.
• Reports can be generated based on
• Users who have done the Data Entry, QC, Auditing
  etc.,
• Date range for Documents stored, Data entered,
  Quality Checked, Audited etc.,
• Status of the documents like Data Entered, QC
  Accepted, QC Rejected, CPA Audited etc.,
• Client whose documents have been processed this
  will be available for the supervisor.

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Environment

• Server
• Operating System Windows 2000, 2003
• Web server IIS with .NET platform.
• Database SQL Server, Oracle etc.,
• Client
• Operating System Any windows machine like
  Windows 98, NT, 2000, 2003, XP etc.,
• Browser IE 5.0 or better.

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Thank You

• For any further information please contact
• Vicisoft Technologies Pvt Ltd
• H. No. 3-7-218, 2nd Floor, Gen. Choudary Road,
• Karkhana, Hyderabad 500015
• Tel(O) 91-40-27743168, 27742608, 27743167
• Email info_at_vicidocs.com
• URL www.vicidocs.com