Developing a Successful Recruiter

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Developing a Successful Recruiter

Steve Melfi February 8, 2008
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• Bendix Commercial Vehicle Systems, a member of
  the Knorr-Bremse Group, develops and supplies
  leading-edge active safety technologies, air
  brake charging, and control systems and
  components under the Bendix brand name for
  medium- and heavy-duty trucks, tractors,
  trailers, buses, and other commercial vehicles
  throughout North America.
• An industry pioneer, employing more than 2,000
  people, Bendix is driven to deliver solutions for
  improved vehicle performance, safety, and overall
  operating cost. Bendix Commercial Vehicle Systems
  is headquartered in Elyria, Ohio, with
  manufacturing plants in Acuña, Mexico Bowling
  Green Ky. and Huntington, Ind.

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Commercial Vehicles Systems Group
Employees 6,288
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Commercial Vehicle Systems Group North South
America

• Employees 2561
• Major locations
• Bendix Commercial Vehicle Systems LLC
• Elyria (OH), USA
• Bowling (KY), USA
• Huntington (IN), USA
• Acuna, Mexico
• Bendix Spicer Foundation Brake LLC
• Elyria (OH), USA
• Kalamazoo (MI), USA
• Glasgow (KY), USA
• Knorr-Bremse Sistemas para Veiculos Comerciais
  Brasil Ltda.
• San Palo, Brazil

North American Headquarters Joint Venture
between Bendix and Dana Corporation
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Bendix keys to developing successful recruiter

• Success Attributes
• Engage the Organization
• Transition to Project Management
• Develop Subject Matter Expertise
• Develop Interpersonal skills

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Bendix Success attributes of a recruiter
Creativity and Ingenuity - solution
provider Communication and Team Skills -
includes respect for others Leadership -
influence/persuasion skills, bias for action,
ownership of projects, ability to
coordinate and manage group activities Business
Acumen - understand the Goals and Objectives of
the business Balance business strategic goals
with actionable tasks - project manager with a
vision for success

• A recruiter must create a clear vision and
  purpose, empower and involve people, managing
  expectations, create an open communication.

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Engage the Organization

• Position recruiters as a strategic partner to the
  organization

• Assign recruiters to business functions
• - position as process owners
• - build upon account management skills
• - approach as a consulting partner - NOT
  CUSTOMER SERVICE FUCNTION
• Recruiters attend monthly business meeting with
  each assigned function
• - develops key relationships in the
  organization
• - provides recruiter visibility
• - understanding the impact of department
  strategies
• - develops communication channels with
  customers
• - allows for update on activity
• - solution provider

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Engage the Organization

• Organizational Linkage to the Business

• Criteria that will bring about success at the
  job
• Attitudes essential to the position and business
  
• Cultural fit, both with the organization and
  with its customers
• Key Deliverables of the position 1st six
  months, 1st year
• Key Competencies currently in the department
  and currently missing
• Quality impacts / ties into the key
  deliverables and continuous improvements in the
  function.
• Behavioral requirements linked to success
  attributes of the company.

Outcomes produce or have the intended impact on
the business strategy?
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Transition to Project Management
Driving a Successful Project

• Task Orientation - Positing the Recruiting
  Function
• - have a plan to drive the recruiting
  project to ensure the deliverables are achieved
• - project plan that outlines the timing and
  accountability of the recruiting project
• - demonstrate utilization of Recruiting
  Tools and Strategies
• - implement Controls in process
• - develop metrics that hold the function
  accountable to the organizational goals and
  objective

Vision for Success
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China / US Recruiting
Key Accomplishments Actions/Milestones
Activities

• Positions posted externally internally on 2/20
• Positions posted at 4 MBA Programs for
  International Pool of Talent
• Thunderbird, Univ., of South Carolina, Case
  Western and Warthon School of Business
• Positions posted at 5 Undergrad Programs for
  International Pool of Talent
• Univ., of Cincinnati, Rochester Institute of
  Technology, Kettering Univ., Cleveland State
  Univ., Univ., of Michigan
• Aligned (2) Search Firms specializing in Asia
  India sourcing to support the recruiting process

Manager, Finance Controlling Director Sales
Marketing General Manager Operations Human
Resources Manager Manager Sourcing Managing
Director Production Segment Manager Quality
Manager
Critical / Issues Decision items (issue
resolution log)
Next Steps
Deliverable
Date Due/ Status Post positions on Career
builder Yahoo/ Hot jobs 3/3/207 Present
candidates that applied through Open hire
3/10/07 Review candidate pool system process
proposal with 3/13/07 Dr. Witzemann
Screen candidates upon candidate feedback
process TBD agreement

• Obtain guidelines on compensation structure in
  order to effectively screen candidates as well as
  attract talent. (Lirk)

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Transition to Project Management
Driving a Successful Project

• People-Orientation - Relationship Building
• - follow through on commitments to build
  trust
• - deliver on what you outline of the process
  
• - provide customer with proactive feedback,
  recommendations and barriers during the process
  
• - demonstrate your function, provide
  solutions.
• - communicate each phase of the plan
  assigned accountability and timing

Leadership
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Develop Subject Matter Expertise

• Expand recruiter attributes and skills

• Position recruiter in the organization - approach
  to search is consultative
• - build relationships with all levels of the
  organization both domestic and international
• - continuous process improvement to demonstrate
  knowledge of recruiting
• - ability to manage projects
• - give recruiters authority and autonomy to take
  action as project leaders
• - opportunity to develop and demonstrate
  their skills through real-life, project-oriented
  assignments.
• - create projects with cross-functional
  experience to align
• Involvement in International Talent Acquisition
• - rotational development programs
• - exchange programs

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• Understanding Business Connectivity

VP GM
Human Resources
Operating Officers
Financial
Recruiters Customers
Sales Marketing
Engineering
Operations
Supply Chain Logistics
Legal
Technology
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Develop Subject Matter Expertise
KPIVs -Sourcing -
Offer Approval -Hiring Mgr -Bendix
Recruiter -Recruiter
-Interview Team -Hiring Mgr
-Selected Candidate -Candidates
-Hiring Manager -Job
Posting -Candidates
-Recruiter -Offer Letter
-Interview Teams -HR Generalist
-Strategy
-Pre-Interview Meeting -Selected
Candidate -IT Forms -ATS Systems
- Outline of SkillSets
-ATS System -Time
-Market/Salary Data -Benefits Adm
-Recruiter -AOP
-Internet -Interview Schedule
-Offer Approval -Bkgd
Check -Job Description
-Companies
-Offer Letter -Drug Screen
-Success Attributes -MRR Process
-HR Generalist
-Start Date -Market / Salary Data
-Pre-Screening

Contracting
Sourcing
Interviewing
Offer Accepted
Talent Acquisition
Offer Extended

• KPOVs
• -Candidates -Job Description
  -Candidates -Post Interview Meeting
  -Offer Approved -Quality
• -Interviews -Business Strategy
  -Pre-Interview Meeting -Selected
  Candidate -Cost
• -Cost -Success Attributes
  -Interviews
  -Time
• -Time -Technical Competencies
  -Position
  Filled
• -Position Filled -Market/Salary
  Data
• -Increased Productivity -Band Analysis
  
• -Goal Tree -Interview Teams
  
• -Job Posting

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• Develop Interpersonal skills

External visibility outside the organization

• Attending events that impact the Business
• - networking
• - trade shows
• - professional associations
• Training
• - green belt, SHRM, etc., standardized the
  process to make it more effective efficient
• - sales or negotiating skills Case
  Weatherhead School of Management
• - HR generalist responsibilities EEO/AAP,
  Visa, Vendor Management
• - HR Management conferences a exposition
• - employment law seminars - ensure compliance

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Career Path
Recruiter
HR Generalist Plants or Corporate
Recruiting Manager
Generalist Compensation / Benefits
HR Manager Plants or Corporate
Director, Recruiting
Organizational Development