Next Generation 911

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Next Generation 911

• Preparing for the Future

Public Safety Information Committee March 1, 2007
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Introduction

• Emergency calls today are primarily voice.
• People expect to reach PSAP when dials 911.
• People have multiple ways and devices to
  communicate today.
• Traditional 9-1-1 system does not work well with
  new devices.
• Identity Line number, Location billing
  address
• Covering limited area
• National protocols and routing
• Three (related) fundamental problems
• Where is the caller?
• To which PSAP should the call go to?
• How to identify the emergency call?
• New communication devices are intelligent.

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It has served us well, but ..

• Todays 9-1-1

• Future 9-1-1

• Primarily voice calls via telephones
• Minimal data
• Local access, transfer, and backup

• Voice, text, or video from many types of
  communications devices
• Advanced data capabilities
• Long Distance access, transfer, and backup

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Assumptions and Constraints

• 9-1-1 local
• Communications IP
• NG9-1-1 gt 9-1-1
• Phased implementation
• No federal mandate
• No degradation in the current system
• Market driving the need

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Four Phases of Emergency Calls
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Four Ways to Access 9-1-1 Today
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NG 9-1-1 Goals and Objectives

• Enable E9-1-1 calls from any networked
  communication device.
• Enable geographic-independent call access,
  transfer, and backup among PSAPs and between
  PSAPs and other authorized emergency
  organizations.
• Encourage an open architecture, interoperable
  internetwork of all emergency organizations.
• Reduce emergency services capital, operating, and
  maintenance costs.

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NG 9-1-1 Goals and Objectives

• Provide opportunities to enhance 911 system
• Multimedia (audio, video, text)
• Data delivery (floor plan, medical information)
• Delivering video (CPR how-to)
• Load balancing and redundancy

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The Mission of the PSAP

• Remains the same within an NG9-1-1 system
• to receive emergency calls from the public
• ascertain the nature, status and location of the
  emergency,
• and relay the call to the appropriate public
  safety dispatch center for response to the
  emergency.
• The call-related expectations of the PSAPs also
  remain the same .

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NG9-1-1 changes the core capabilities of
emergency services in three areas

• types of calls received
• ability to transfer/receive calls from PSAPs
  outside the local region
• and capability to accept additional information
  designed to facilitate emergency services.
• These are expansions of current functions, not
  fundamentally new roles.

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Third Party Emergency Provider

• Scenario 1 Telematics andNG9-1-1

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Communicating with the Hearing Impaired

• Scenario 2 Interactive Text Scenario

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Dealing with a hurricane

• Scenario 3 PSAP Backup/Overload

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Next Generation 9-1-1

• Communication devices are already here
• The current system is having trouble adapting
• There are more and better services that we can
  provide
• We need to be planning and moving in that
  direction

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Next Generation 911

• Preparing for the Future

Public Safety Information Committee March 1, 2007