Guidance for Science Data Centers through Understanding Metrics John Moses, Carol Boquist, Tonjua Hi

1
Guidance for Science Data Centers through
Understanding MetricsJohn Moses, Carol Boquist,
Tonjua Hines-Watts

• Current ESDIS metrics operations reflect
  increasing use of metrics for project management
• Weekly collection of product transactions from
  science data centers
• Weekly status reports for high-level monitoring
  of science instrument data flows
• Monthly and annual reports for management
  briefings of the recent trends across systems
• Ad-hoc reports for special science data studies,
  user characterization, access method trends and
  analysis at the product level
• Real-time collection and posting of user activity
  from Web page tags
• 47,000 reports per day (average)
• Access by data centers for validation and
  analysis
• American Customer Satisfaction Survey conducted
  annually
• Through Treasury/OMB to ensure anonymity and
  compliance with Federal regulations
• Approximately 50 rating and demographic questions
  sent to 25,000 email addresses
• Rating questions provide measures of
  satisfaction demographic questions lend insight
• Metrics re-engineering will increase insight into
  user access and take advantage of recent
  capabilities offered by commercial venders
• New tools for recording and analyzing how users
  navigate through Web pages, find and access
  products (NetInsight)
• Advanced integration of metrics with Web services
  RDBMS (HTML DB) allow

2
ESDIS Metrics System