Qwest eBilling

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Qwest eBilling November 2003

• Contents
• eBilling Overview
• Features
• Guided Tour

Effective November 4, 2003
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eBilling via Qwest Control Qwest eBilling
provides an online bill management tool for Qwest
National Business Markets and Wholesale
customers. The Qwest Control (hereafter referred
to as Q Control) web-site provides a single
location for assembling, viewing, and summarizing
both local and long distance invoices in eBill
format. The customer registers to Q Control and
establishes an enterprise which is the management
tool for grouping billing information for one or
more of their Qwest accounts. The enterprise
group will provide the customer with a
centralized view of their account hierarchy as
well as access to eBill presentment and eBill
Summary Reporting. Qwest now offers our
customers with the fastest method of invoice
delivery in a safe and secure environment for all
telecommunication services!
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• eBill Features
• The following capabilities are available to you
  with eBilling
• View invoice reports and billing information as
  it would appear in your paper bill online
• eBills will be available for the most recent six
  months for your Local Services accounts.
• Perform a search for specific data within your
  eBill using your Internet browser
• Cut and paste reports or specific data (that you
  need for further internal reporting or analysis)
  into your desktop applications
• Print any section of your eBill
• Summarize billing information across all accounts
  and services

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Terms you should know... Q Control Q Control is
a proprietary Web-based application that provides
customers complete management control over a
broad range of Qwest services. Q Control provides
its users a comprehensive set of communications
management tools including eBilling, Local
Services, and System Administration. Q Control
allows users to self-register and obtain access
to their billing information online.
Enterprise An enterprise is the customers tool
for centralizing and managing billing information
in Q Control. An enterprise will be established
when a customer registers to Q Control. An
enterprise ID is a seven character number
required for login to the customers enterprise.
The customer can add users and change user roles
to the enterprise. Customers may establish more
than one enterprise, however, they cannot group
accounts across enterprises. Application
Refresh The application refresh button updates
your account status after you have added an
account, changed an invoice option, etc. Just
select the button and your account will update
without having to logout/login to Q Control.
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• Login to Q Control
• The screen depicted to the right is the Q
  Control home screen.
• (type http//control.qwest.com in your browser)
• The screen has three sections
• - An area used to login
• - An area providing a brief description and
  welcome to Q Control
• A News Reviews area
• Login using an account (enterprise ID), user
  ID, and password.
• Upon successful login a secure (SSL) connects
  to Qwest, protecting any data sent back and
  forth.
• For new users, press the Need to Register? link
  to establish an enterprise in Q Control...

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• Self-register to Q Control
• Wizard steps...

• Step 1 Enter Personal Information
• Basic personal information is required to
  establish a UserID for your enterprise.

• Step 2 Enter Authentication Information
• Q Control requires you to identify information
  from a paper bill dated within the last three
  months.
• Register a wholesale local account by entering
  Account Number, Bill Date, and Total Amount Due.

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• Self-register to Q Control Wizard steps
  (continued)...

• Step 4 Confirmation
• As a final step verify all registration
  information prior to submitting your request.
  

• Step 3 Additional Accounts
• Q Control allows you to enter more than one
  account to your enterprise during the
  registration process.
• Q Control validates your account information and
  you are ready for the confirmation process.

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• Self-register to Q Control - Final steps

• Registration complete!
• Once you submit your request and all account
  information is confirmed Q Control provides a new
  user id and initial password.
• Save the password and use when you login to Q
  Control for the first time.

• Email notification with Login instructions
• An email is sent immediately after the
  registration process is complete.
• The email includes the Enterprise account number
  and login id. (see example below)
• Existing system administrators in the enterprise
  receive a separate email identifying the new user
  in the enterprise.

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Self-registration - Additional Features in Q
Control Bulk Upload The bulk upload feature is
available in step 2 of the login wizard to assist
customers with a large number of accounts. The
user may download account information from a
separate file in CSV format. An example of the
file format is available for viewing from the web
page. In addition, Q Control reps with MA roles
may assist the customer with the bulk upload
process - the customer need only supply a list of
account numbers. Registering a Mechanized
Summary Bill (MSB) Customers may only register
with the summary account number of an MSB.
Attempts to register with a sub-account in an MSB
will be rejected and the user will be provided
the summary account number. Once the MSB account
is added to an enterprise all sub-accounts ebills
will be available for viewing from the List of
Accounts report (or Subscriber Accounts) in the
summary account eBill.
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• Enterprise Refresher Rules
• Q Control includes a set of business rules to
  assist the customer in maintaining accounts in an
  enterprise. Account changes that occur outside of
  Q Control will automatically update the
  enterprise. Examples as follows
• MSB
• If a BTN account in an enterprise becomes a
  sub-account of an MSB not in an enterprise then
  the BTN account is removed from the enterprise.
• Entity Final Bill
• Entity final bill is added to enterprise with
  main account.
• Disconnected Account
• Q Control removes the account from the
  enterprise. Ebilling maintains the account for
  six months.
• NPA Split / Area Code Conversion
• Modified BTN will be added to the enterprise
  with original BTN.
• TF Order and Change of Responsibility Order
• Account changes that will not update the
  enterprise.

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Welcome to Q Control After login you will see
a welcome message that identifies you. Across
the top of the screen is a menu bar to navigate
throughout Q Control. To go to the online bill
presentment area press the eBilling
button. Press the eBilling option to proceed
with the tour...
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• Welcome to eBilling
• Click on the eBilling button to see the About
  eBilling screen.
• Under the eBilling button, you have six
  eBilling menu choices
• - About - This screen tells you about the
  eBilling features in Q Control.
• View eBill takes you to your online bills
  (eBills)
• Pay Bills - This feature is not available to
  Wholesale customers at this time.
• -Choose Options allows you to configure your
  account and billing options.
• -Ebill Summary Report allows you to summarize
  charges across multiple bills.

-QTA Reports Provides enhanced reporting across
your Qwest telecommunications services just for
customers on the Qwest Total Advantage
product. -Ebill Companion Download and
convert billing data into a series of management
reports. Currently available only for Long
Distance accounts. Press the View Invoices
option to proceed with the tour...
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Enterprise Account List Click the View eBills
button to see the Enterprise Account List
screen. This screen provides a list of
available eBills in your enterprise you can
choose to view. The account listing includes
the Account number, name and type, amount due
last invoice, amount due (current), and view
eBill icon. Press the icon in the View eBills
column of the invoice you wish to view...
You may produce your Enterprise Account List in a
printable PDF file format.
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• The eBill Local Services Account
• Click the View eBills button for a Local
  Services account, you will see the eBill.
• Three samples of eBill screens are shown.
• The screen is divided into two parts
• - Menu of Reports
• Report Data
• The left side of the screen provides a menu of
  available reports or sections of the eBill.
• The right side displays the data for the report
  or section you have selected.
• The top right provides links to prior months
  eBills.
• The eBill provides access to all of the same
  reports and data as the paper bill.
• Please note Accounts in error held status will
  not produce an eBill.

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• Mechanized Summary Bill (MSB)
• Summary eBills provide a link to each sub-account
  eBill in the summary group.
• From the Detail of Subscriber Accounts report
  (Central region example) click on a BTN to access
  the sub-account eBill.
• Sub-accounts in an MSB are not identified in the
  customers enterprise account list. However, all
  sub-account charges are included with the summary
  bill in the enterprise.
• Press the Choose Options button to proceed with
  the tour...

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• Choose Options
• The Choose Options main screen is divided into
  three sections
• Set or Change Invoice Delivery Method
• Select Bill Reports
• Request Paper Bill
• The Set or Change Invoice Delivery Method,
  Select Bill Reports and Request Paper Bill
  options are not available for Wholesale accounts.
  

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eBill Summary Reporting Q Control eBilling
allows you to prepare a high-level summary of
services and charges across one or more accounts
participating in your enterprise. The eBill
Summary provides an online tool for organizing
all your telecommunications services in one- and
six-month report formats. Summary report files
will be produced in a background process and will
be posted to the users eBill Summary web page no
later than the following business day. An e-mail
will be sent notifying the user when the report
is available. Reports will be posted for six
months and may be printed (html or pdf format),
deleted or modified. Please note, the Summary
report is for the customers internal use and
should not be used to remit payment for Qwest
services. Choose the eBill Summary button
to review this feature online in the following
slides...
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• Prepare an eBill Summary
• A simple three step process will initiate your
  request for a summary report.
• Step 1 Enter Report Name
• User-defined name for report file.
• Step 2 Select Report Type
• Select from six-month and one-month options.
• One-month options available for each of most
  recent six months.
• Step 3 Select Participating Accounts
• Select one or more accounts in your enterprise.
• MSB accounts include all sub-accounts in the
  report.

Click on the red check mark to select all
accounts in your enterprise.
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• List of eBill Summary Reports
• Q Control notifies the user via email when the
  report is available.
• After process the request Q Control will post
  each report to the customer eBill Summary web
  page. See example screen to the left.
• From the Tools icons, you may view each
  completed report in html or pdf format. Reports
  will remain on the web page for six months or may
  be deleted or modified.

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• Ebill Summary - Report Output
• See sample of the one-month report in pdf format
  to the right. The report includes a summary of
  charges for each Qwest affiliate (e.g., local
  services (QC), Qwest wireless, and other carrier
  charges) and service category.
• The six-month report expands the display to
  include charges by month for the most recent six
  months of eBills.

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• Manage Users and Enterprise Accounts
• Q Control has a comprehensive suite of
  administration tools for managing users and
  enterprises.
• User Roles in Q Control
• All users who self-register in Q Control to a new
  or existing enterprise will be provided system
  administrator (SA) roles for the enterprise.
• SAs can add a new user or deactivate a user to
  the enterprise.
• If a new account is added to an enterprise the
  SA will have access to that account.
• SAs can assign an account in the enterprise to
  a user.
• SAs can remove accounts from an enterprise.
• SAs can assign roles to a user. Example
  eBilling-View eBills
• Q Control allows an SA to restrict new users
  from self-registering to an existing enterprise.
• Ebill adminstrator (EA) roles are similar to SA
  roles as described above. EAs will not have
  access to other features in Q Control (e.g.,
  Trouble Management, Internet, Data).
• The customer history report provides an SA tool
  to track all the account movement events for a
  specific enterprise.
• From the Q Control Home page choose the System
  Administration button to review this feature
  online in the following slide...

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• System Administration
• From the Q Control Home screen click on the
  System Administration button and you will see the
  Manage Users screen.
• This screen allows an SA to perform functions
  using the various tools icons as follows
• View user details
• Modify user information
• Reset password
• Deactivate user
• Assign component
• View user accounts
• Additional screens (not shown) allow SAs to
  create new users, manage user roles, change
  enterprise ID, and prepare history and audit
  reports.
• The online SA User Guide provides a comprehensive
  description of how to manage users and
  enterprises.

This concludes the sneak peak of eBilling
features at Q Control.