Please turn off all cell phones and pagers.

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Please turn off all cell phones and pagers.
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Safety and Leadership for Roofing Foremen and
Superintendents

• Midwest Roofing Contractors Association
• 59th Annual Convention Tradeshow
• By Edis Oliver, P.E.
• Principal
• Wiss, Janney, Elstner Associates

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Topic of the Day.Management vs. Leadership

• Are they the same thing?
• If not, what is the difference?

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Practicing Leadership Skills

• You cannot push a string
• you can only pull it.
• General Dwight David Eisenhower

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3 Duties of a Roofing Leader
SAFETY
QUALITY
PERFORMANCE
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Making the Leap from Worker to Supervisor

• First level supervision
• The hardest job in business
• Move from Buddy to Boss
• Often have technical skills, but not
  interpersonal skills
• Overcoming resentment of co-workers

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Making the Leap from Worker to Supervisor

• Do we lose our best worker, and gain a poor
  supervisor?
• What are the different skills?
• How do we overcome co-worker jealousy and
  resistance?

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10 Most Important Things to Workers

• Feeling of being involved in things
• Full appreciation of work completed
• Good working conditions
• Help on personal problems
• High wages
• Interesting work
• Job security
• Personal loyalty of Supervisor
• Promotion in the company
• Tactful discipline

Source Skillpath Seminars
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Three Most Important Things to Workers

• Full appreciation of work completed
• Feeling of being involved in things
• Good working conditions

Source Skillpath Seminars
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Three Least Important Things to Workers

• Personal loyalty of Supervisor
• Help on personal problems
• Tactful discipline
• 5 High Wages

Source Skillpath Seminars
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How Pay Motivates.

• Unsatisfied
• Respect for opinion
• Good working conditions
• Recognition for good job
• Predictable expectations
• Very high pay
• LEAVE

• Satisfied
• Respect for opinion
• Good working conditions
• Recognition for good job
• Predictable expectations
• Fair pay
• STAY

• Dissatisfied
• Respect for opinion
• Good working conditions
• Recognition for good job
• Predictable expectations
• Very low pay or cut
• LEAVE

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How Are Wages Important?

• Wages are important outside a band.
• A raise motivates for about 30 days, or until the
  first paycheck.
• Most raises are anticipated and psychologically
  spent before they are received.
• Wages keep a company competitive.

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Different Skill Sets

• A supervisor is a boss.
• A Supervisor is accountable.
• A Supervisor is responsible for his crew.
• A Supervisor must execute the policies of his
  company, whether he agrees with them, or not.
• A Supervisor is the unquestioned leader of the
  crew.

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Making the Leapfrom Worker to Supervisor

• Demonstrating leadership
• Delegating tasks
• Communicating
• Offering encouragement and praise
• Solving problems
• Tracking employee assignments

Source Skillpath Seminars
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Get Off to a Good Start.

• Listen and learn.
• Use hands-on techniques to learn.
• Make time to get to know your employees.
• Avoid making sudden changes.
• Be available and visible.
• Be confident.

Source Skillpath Seminars
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The One Most Important Quality

• The ability to communicate
• Active listening
• Encouraging
• Teaching
• After delegating
• Ask employee to repeat instructions
• To ensure understanding.

Source Skillpat Seminars
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Practicing Leadership Skills

• A good leader takes a little more than his share
  of the blame, and a little less than his share of
  the credit.
• Author unknown

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How to Behave

• Can you think like a manager?
• You are now part of management.

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How to Behave

• Do not criticize the company to your workers.
• Disagree with management privately, not in front
  of subordinates.
• Praise your workers publicly, criticize
  privately.
• Avoid the appearance of favoritism.
• Treat everyone fairly and equally.

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Ways to Criticize Positively

• Try to catch the employee doing something right,
  before criticizing.
• Bill, this is not up to your usual high quality
  standards.
• What is your opinion of the quality of this
  work?
• Did you feel that the quality of the
  instructions were adequate?
• Direct criticism toward the work or action, not
  the person.

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How to Delegate

• We remember 10 of what we only hear.
• We remember 30 of what we hear and see.
• We remember 90 of what we hear, see, and do.

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How to Delegate

• Give clear instructions.
• Ask subordinate to repeat your instructions.
• When answering questions, repeat what you heard
  them say.
• if I understood what you said, you think we can
  tear off and cover up 40 squares today. Is that
  right?

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Practicing Leadership Skills

• You would be amazed at how much you can get
  done, if you dont care who gets the credit.
• President Ronald Reagan

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Maximizing Your Time

• How much of your time should be spent with each
  group?
• Top producing workers _____
• Medium producing workers _____
• Low producing workers. _____

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Maximizing Your Time

• How much of your time should be spent with each
  group?
• Top producing workers _90__
• Medium producing workers __5__
• Low producing workers. __5__
• Source Peter Drucker, The Effective Executive.

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Involve your team in decisions

• Ask their opinions.
• People are flattered when you ask what they
  think.
• Avoid arguing when you disagree.

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Practicing Leadership Skills

• We herd sheep
• We drive cattle
• We lead people

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Topic of the Day.Management vs. Leadership

• Are they the same thing?
• If not, what is the difference?
• We manage things
• But we lead people.

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Outstanding Leaders

• Lead by example.
• Fair, but firm.
• Never compromise principles.
• Always honest and truthful.
• Loyal to, and care about employees.

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Practicing Leadership Skills

• People do things for their reasons,
• not yours.
• Margaret Keyes and Barbara Miller, 1982

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Safety and Leadership for Roofing Foremen and
Superintendents

• Midwest Roofing Contractors Association
• 59th Annual Convention Tradeshow
• By Edis Oliver, P.E.
• Principal
• Wiss, Janney, Elstner Associates

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Contact Information

• Edis T. Oliver, P.E.
• Principal
• Wiss, Janney, Elstner Associates, Inc.
• 13581 Pond Springs Road, Suite 109
• Austin, TX 78729
• 512-835-0940
• eoliver_at_wje.com