Travel and Tour Operations - PowerPoint PPT Presentation

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Title:

Travel and Tour Operations

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... samples hotel/tour vouchers, reservation slips, booking ... Hotel reservations. Tour packaging. Other passenger requirements. Tour Operators & Tour Packages ... – PowerPoint PPT presentation

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Slides: 17
Provided by: Dol992
Learn more at: http://www.visitmyphilippines.com
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Title: Travel and Tour Operations


1
Travel and Tour Operations
  • Content and Methodology

2
The Philippine Tourism Industry
  • Overview of the Philippine Tourism landscape,
    with descriptions of the organizational set up
    and functions of the leading government office
    directly involved in the industry.
  • Description of the various industries in the
    private sector, directly involved in tourism.

3
Methods
  • Presentation of the Department of Tourism
    organizational set-up with the attached
    agencies, the heads and their functions.
  • Presentation of the government and the private
    sector directly involved in tourism

4
Travel Agency
  • Definition of a travel agency, its functions and
    revenue sources.
  • Requirements and procedures for setting up a
    travel agency.
  • Differentiation on local government license and
    DOT accreditation

5
Functions of a Travel Agency
  • Organizational set up
  • Functions and job descriptions of staff
  • Marketing activities in the sales in the counter
    and field sales

6
Methods
  • Research of small, medium or big travel agency
  • Interview of staff/employees
  • Visit to a travel agency observation
  • Group presentation and discussion

7
Travel Agency Operations
  • Counter counseling
  • Reservations manual and automated
  • Fare calculation
  • Ticketing
  • Documentation passport, visa, immigration
    clearances

8
Methods
  • Discussions
  • Presentation of samples hotel/tour vouchers,
    reservation slips, booking orders, etc.
  • Role playing

9
Other Services
  • Reservation procedures for
  • Onward flights
  • Hotels
  • Resorts
  • Sightseeing tours
  • Meetings, conventions
  • Ad hoc packages
  • Other requirements

10
Methods
  • Case analysis
  • Situational exercises on
  • Booking of flights
  • Hotel reservations
  • Tour packaging
  • Other passenger requirements

11
Tour Operators Tour Packages
  • Definition, functions and revenue sources
  • Types of Tour Operators
  • Components of a Tour Package
  • Types of Tour Packages

12
Methods
  • Discussions
  • Exercises on how to package a tour
  • Presentation of tour package its components
  • Critiquing

13
Knowledge and Skills
  • World geography
  • 24-hour time time zones
  • OAG ( official airline guide)
  • Reading the timetable

14
  • Phonetic alphabet
  • Codes airline, city, airport and currency
  • Manual and automated reservations CRS
    (computerized reservation system)
  • Ticketing

15
Methods
  • Bring to class instructional aids
  • World map
  • Globe
  • Sample (used airline ticket)
  • OAG (official airline guide)
  • Timetable

16
THE END
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