Challenges of Global Expansion: Using ERGs or NWGs to Educate and Integrate

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Challenges of Global Expansion Using ERGs or
NWGs to Educate and Integrate

• Kim Hibler, Vice President
• Global Sales Effectiveness
• Dell, Inc.

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• The process of transformation

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What about the workforce?

• By 2010, 51 of the workforce is expected to be
  40 years of age or older
• At the same time, the youth labor force is
  expected to grow more rapidly than the overall
  labor force
• Today, almost a quarter of the U.S. workforce
  "telecommutes" at least some of the time
• Globalization is the norm highly mobile
  employees reside in different geographies, have
  vastly different educational levels, backgrounds,
  needs and expectations

Today - a comprehensive multidisciplinary
approach to network groups is a requirement
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EVERY SECOND throughout the world. . .
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Growth every secondIn the connected Age

• 2 new blogs created
• 4 cell phones are purchased
• 7 personal computers are sold
• 1,200 videos are viewed on YouTube
• 11,000 songs are shared
• 2,000,000 emails are sent

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NETWORKING GROUPS _at_ Dell
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Facts about Dells Networking Groups

• NWGs help to support business priorities
• Strategic priority within Dell's overall Global
  Diversity strategy.
• Networking Groups must have approved charters
  from Dell Global Diversity and the Executive
  Leadership Team.
• Key information source for Global Diversity
  Council, chaired by CEO Michael Dell
• Participation in talent acquisition, retention
  and development efforts Marketing and executive
  center briefings (Hispanic and Asian customers
• Community involvement , market place
  relationships, National observances, cultural
  awareness
• 2008 accomplishments
• Dell launched a Global Diversity council (Chaired
  by Michael Dell inclusive of global leaders)
  that interfaces and seeks input from the employee
  NWG
• One example of the impact Together the Womens
  NWG (WISE) and Global Diversity drove and
  implemented a work life effectiveness strategy
  across Dell
• Benefits to Dell employees
• Provide Dell employees with additional networking
  opportunities
• Enhanced sense of belonging through informal
  mentoring and broadening access to personal and
  professional development and growth.
• Challenges
• Participation for all NGWs is low (Highest
  participation is approximately 50)
• Engaging remote/work from home employees

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Global NWG best Practices

• In region Executive leadership with CEO
  involvement
• CPO - Chief Protocol Officer
• Leverage all of the networking groups to drive
  corporate initiatives and a shared common goals
  (Impacting results globally)
• Virtual boards for governance and value review
  
• Represent local needs/demographics
• Management of the leadership
• Consider networking groups based on special
  interests
• Recognize time differences holidays Good
  morning is not always good!
• Use of technologies Blogs, Share point, social
  networks, video conferences and podcasts
• Recognition and feedback is good, globally its
  great!
• Awards with virtual ceremonies
• Performance plan input
• Buddy up your board members