QUALITY MANAGEMENT FRAMEWORK

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QUALITY MANAGEMENT FRAMEWORK
Phase 1 - Launch 1. Design Office of
Quality Management 2. Design Quality Council 3.
Develop a Communication Plan 4. Identify
contract resource 5. Staff Office of Quality
Management through work assignments 6.
Launch Quality Council
Phase 2 - Assess 1. Brief Exec Committee
members on approach and identify needs 2.
Identify measurement gaps 3. Conduct first
annual Quality assessment 4. Identify
areas for improvement
Phase 3 - Act 1. Finalize balanced
measurement systems for each
organization 2. Develop action plans for
improvements in each organization 3.
Establish system for evaluating and sharing
progress
Phase 6 - Evaluate and Celebrate 1. Implement
evaluation system 2. Continually assess
progress towards completing action
plans 3. Ensure all organizations
celebrate individual and organizational
successes 4. Continually refine action
plans and measures
Phase 5 - Link 1. Establish solid linkages
between the quality management system and
corporate plans (strategic, budget, IT,
policy) 2. Establish linkages between
organizational measurement systems
and individual performance
Phase 4 - Involve 1. Implement Communication
Plan 2. Establish mechanisms for educating
and involving employees in
understanding approach and their role in
improving performance