SQC Best Practice Network

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WELCOME SQC Best Practice Network KNOWLEDGE
MANAGEMENT PROJECT GROUP 1st Meeting 4 Dec
2001, PSB Bukit Merah Room 18-01
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Participating company Representative
RSAF, Air Logistics Dept Mr Derrick Tang
(Project Facilitator) Head Quality
Assurance Branch, ALD PSB Mr Alexander
William Deputy Director, Corporate
Planning Dev (check appt ??) NCS Ms
Yeo Lee Cheng General Manager,
Learning Development CAAS Mr Lim Yiak
Tiam Assistant Corporate Planning
Manager DHL Mr Tan Jack Woan
TQM Manager Translink Mr David
Ho Manager, QA RDC,
CityCab ?? No rep.
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Project Knowledge Management

• Organisations are realising how important it is
  to "know what they know" and be able to make
  maximum
• use of the knowledge. This knowledge resides in
  many different places such as databases,
  knowledge
• bases, filing cabinets and peoples' heads and are
  distributed right across the organisation. All
  too often
• one part of an organisation repeats work of
  another part simply because it is impossible to
  keep track
• of, and make use of, knowledge in other parts.
  So, organisation needs to know what their
  knowledge
• Assets are and how to manage and make use of
  these assets to get maximum return.
•  
• Therefore, Knowledge management involves the
  identification and analysis of available and
  required
• knowledge assets and knowledge asset related
  processes, and the subsequent planning and
  control of
• actions to develop both the assets and the
  processes so as to fulfil organisational
  objectives.
•  
• The aim of the project is to share among
  participating companies and also learn from
  companies which
• has successfully practiced Knowledge Management
  (KM) in area like
•  
• How to create a culture that believe in knowledge
  management (KM) ?
• (2) Who are involved in KM in organisation
  and their respective role ?
• (3) How is KM align to business strategy ?
• (4) What is the KM plan/strategy ?
• (5) How is KM linked to business results?
  What kind of suitable KPI to use ?

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Project Knowledge Management

• Primary Scopes of project
• How to develop the culture and what are the
  practices necessary for successful implementation
  of Knowledge Management in an organisation ?
• How to develop the key performance indicators to
  measure the effectiveness of Knowledge Management
  ?
• Secondary Scopes
• How to scope the contents ?
• What are the infrastructures necessary for
  Knowledge Management ?

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Agenda Preparatory Session
Introduction. Project methodology. Distribute
assignment. Establish project schedule. Prepare
for next workshop. Any Other Matters.
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What we hope to achieve ?

Not a Best Practice Workshop or Training
!!! Enable groups of organisations (with same
interest) to collaborate in searching for and
learning from best practices for performance
improvement. Participants to gain practical
experience in applying Benchmarking
methodology. Establish network or links with
World-class and SQC companies for learning.
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Best Practice Network Structure
See Word Doc for companies and groups
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How to achieve ?

Use the benchmarking methodology. Internal
sharing within participating companies. External
learning from World-Class or SQC companies.
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Benchmarking Approach

• WHO TO BENCHMARK
• Who at our organisation does this
• best?
• What companies out-perform us
• Are these companies comparable?

• GATHER DATA
• Internal sources
• Literature/database sources
• Site visits
• Questionnaires

Second Base
Best Demonstrated Practices
First Base
Third Base

• IDENTIFY WHAT TO BENCHMARK
• Identify your processes
• Map and analyse the processes
• How well is the process
• performing?
• What are the key measures
• for the process?

• ANALYSE DATA
• Compare practices and results
• of benchmark partners
• Understand how and why benchmark
• partners adopted practices and
• achieved results

• IMPLEMENT IMPROVEMENTS
• Set goals
• Develop plan for implementation
• Execute the plan

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Methodology

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Methodology

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Methodology
CSF 1
CSF 2
Factor
Item
Topic of Interest
CSF 3
CSF 4
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Methodology
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Methodology

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Assignment
Method of operations self-managed team Each
organisation may involve 1-2 process
owners. Project Leader - conduct discussion
and co-ordination with project
facilitator. (PSB) Secretary - take
notes/consolidate inputs (rotation basis)
arrange venue (CAAS) Write report -
consolidate input and compile report
(Translink) Presentation - prepare
presentation materials.(DHL) Website - update
website (RSAF)
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Prepare for next workshop
Use Word Doc completed worksheet.
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Next Meeting ? 11 Jan, 1400 Hrs. CAAS KM
Homepage
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