MGMT 371: Managing Diversity

1
MGMT 371 Managing Diversity

• Defining diversity layers
• Evolution of thinking
• Business Case
• Challenges
• Diversity Life Cycle
• Evolution of Practices

2
Diversity Management

• Definition Four Layers (Fig. 4-3)
• Diversity involves managing differences and
  similarities
• Abilene Paradox
• Which is harder?
• Giraffe and the Elephant Fable
• What do they represent?

3
Managing Diversity

• Affirmative Action vs. Valuing Diversity vs.
  Managing Diversity
• Evolution
• Assimilation
• Acculturation
• Acceptance
• Accommodation
• Appreciation

4
Managing Diversity

• Making a Business Case for Diversity
• Workforce Realities
• Competitive Advantage
• Costs
• Attitudes
• Recruiting
• Sales/Profits
• Creativity/problem solving

5
Managing Diversity Challenges

• Ethnocentrism
• Stereotypes/biases/prejudices
• Nonsupportive environment
• Work/family balance
• Not a priority
• Nonaccommodating systems
• Resistance to change

6
Diversity Life Cycle

• Goal Diversity Maturity
• Phases
• Organizing for change
• Identifying the culture
• Raising awareness
• Anchoring the change
• Evaluate and follow-up

7
Options for Managing Diversity R. Roosevelt
Thomas

• Include/Exclude
• Deny
• Assimilate
• Suppress
• Isolate
• Tolerate
• Build Relationships
• Foster Mutual Adaptation

8
Morrisons Diversity Practices

• Table 4-2, p. 111
• Accountability practices
• Development practices
• Recruitment practices