Training techniques for Troubleshooting a process

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Training techniques forTroubleshooting a process

• Richard Clark
• EdTech 572, Summer 2000

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It didnt come out right

• Creating a desired result undervariable
  conditions problem solving

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Objective

• Describe a framework for instruction on
  troubleshooting processes

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The problem solving cycle
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The troubleshooting cycle

• Constraints on problem space
• finite set of principles
• known goal state
• typical failure modes
• Simplified model
• 1. recognize variance from normal
• 2. identify specific principle
• 3. match symptom to solution

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A troubleshooting lesson
Main lesson Motivation - Introduce problem - Poll
students for questions Preview lesson Body - Show
big picture - Train on each principle - Train
on problem/solution pairs (if not in
principles) Practice - Hands-on problem
solving Summarize
Principle sub-lesson Arouse interest - show a
problem tied to this Body - Tie to past
knowledge - Present new information Practice Closu
re - Tie back to student concerns
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Issues to consider

• Teach principles first or in context?
• How to keep the students on track?
• How do you develop a recognition of whats right?

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Review

• Troubleshooting solving problems in a finite
  domain
• Can build on a general problem solving model
• Focus on domain-specific principles their
  application
• Pay attention to student motivation