InfoAnytime Evaluation of Usage

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InfoAnytime Evaluation of Usage

• September 2006 March 2007

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About Tutor.com

• Products
• Ask A Librarian
• Live Homework Help
• People
• Angela Pfeil, MLS, MA
• Ask A Librarian Product Specialist

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InfoAnytime Basic StatisticsSeptember 2006
March 2007

• Number of Sessions
• 5097
• Number of Libraries with Sessions
• 160
• Recommend Rate
• 92.2

• Average Customer Wait Time
• 1minute and 30 seconds
• Average Session Time
• 18 minutes
• Percent of total LBR sessions
• 15.2

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Usage by Library Type

• From September 2006 to March 2007
• Academic use decreased from by 13
• Public use increased by 13

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Highest Usage Libraries
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Librarians By Request
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Our Librarians

• MLS or MLIS or equivalent
• Reference experience and knowledge of online
  resources (proprietary and free)
• Experience in using or learning Web-based
  applications
• Proficiency in all the languages in which they
  work with customers

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Training

• Independent study of
• Software training materials
• Client library resources
• Policy and procedure documents
• Partnered with qualified trainer to
• Practice using Ask A Librarian software
• Simulate live sessions
• Review client library resources
• New Staff live shifts in which trainee is
  partnered with experienced librarian for support.

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Knowing Your Resources

• Access to your Info Sheet via password protected
  intranet site
• Professional development sessions highlighting
  client resources
• Monthly newsletter articles highlighting
• Specific client resources
• Reviews of professional databases

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Mentoring

• All LBRs are assigned a Mentor
• Mentors receive all transcripts for their
  assigned LBRs
• Sessions are reviewed for quality, content and
  appropriate use of client resources
• All Mentor evaluations are reviewed by Senior
  Mentor
• Reference Management Director partners with our
  clients in identifying and resolving client
  specific concerns

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InfoAnytime Resources

• http//www.infoanytime.org

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Questions?