HighTech Help: BLC ASK 247

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High-Tech HelpBLC ASK 24/7

• Laura Reiner
• BUNWC Conference
• June 2, 2005

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What is chat reference?

• live, real-time communication via the web
• we send text web pages to the user
• answer research questions, teach use of databases
  more
  
• promote in all our library instruction

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Brandeis Chat Service

• launched in Fall 2002
• one of 8 schools in the Boston Library Consortium
  (BLC)
  
• part of a national cooperative network
• students access this service any time, anywhere

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So, how does it work?
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The student says
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and the librarian replies
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Librarian suggests a search strategy and sends
the web page to the student
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• Student Ive gotta run to class now, but could
  you suggest where I could get some scholarly
  articles too?
  
• Librarian Sure! For your topic, I think that
  Academic Search Premier and Womens Studies
  International would be an excellent place to
  start
• and please log back on if you need more help!
  goodbye, and thanks for using ASK 24/7.
  

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• Questions?