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The Business of Student Affairs

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Real Estate and Property Management. Facilities Support. Deferred Maintenance and Capital Needs ... Property Loss. Reputational Risks. Managing Student Affairs ... – PowerPoint PPT presentation

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Title: The Business of Student Affairs


1
The Business of Student Affairs
  • Presentation to the Student Affairs Staff of
    Northern Illinois University

2
What are the Businesses of Student Affairs
  • Health Services
  • Housing and Residence Life
  • Career Services
  • Student Activities
  • Cultural Centers
  • Religious Life
  • Counseling Services
  • Recreation and Athletics
  • Community Services
  • Judicial Affairs
  • Orientation
  • Crisis Response

3
Other Student Affairs Businesses
  • Golf Courses (Maryland)
  • Parking and Transportation (Indiana)
  • Enrollment Management
  • Public Safety and Police
  • Alumni Affairs
  • Bookstores
  • Dining Services
  • Other Auxiliary Services

4
Key Business Questions
  • What is higher educations responsibility
    regarding delivery of these services?
  • What governs the scope and method for delivery of
    these services?
  • How should these services be paid for?

5
What Makes Student Affairs a Business?
  • Human Resources
  • Budget and Financial Issues
  • Real Estate and Property Management
  • Public Relations and Branding
  • Technology
  • Consumer Issues
  • Accountability and Assessment
  • Risk Analysis

6
Human Resources
  • Staffing Needs and Hiring Complexities
  • Competencies
  • Organizational Models
  • Performance Appraisal
  • Compensation Structures and Market Considerations
  • Staff Development

7
Budget and Financial Issues
  • Capital and Operating Budgets
  • Auxiliary Fee Budgets Revenue Generation
  • Modeling and Projections
  • Cost Containment
  • Third Party Funding
  • Corporate, Foundation and Individual Fund
    Raising

8
Real Estate and Property Management
  • Facilities Support
  • Deferred Maintenance and Capital Needs
  • Development Partnerships
  • Acquisitions and Dispositions
  • Bond Ratings and Cost of Capital

9
P.R. and Communications
  • Branding and Name Recognition
  • Trademarks and Registration
  • Information Dissemination
  • Imagery
  • Press Relations

10
Technology
  • Web Presence and On-Line Business Processes
  • Desktop Standards and Platforms
  • Enterprise, Specialized and Home Grown
    Applications
  • Cell Phones, PDAs and Other Devices
  • Portals
  • Competencies and Training Consequences
  • Cost Implications

11
Consumer Issues
  • Consumer Vs. Learner Tensions
  • External Market Challenges
  • 24 x 7, Anytime, Anywhere

12
Accountability and Assessment
  • Spelling Commission Report
  • Evidence Based Management
  • Specific Value Added of Student Affairs Work

13
Risk Assessment
  • Threats to Life
  • Business Continuity
  • Fiduciary Responsibilities
  • Property Loss
  • Reputational Risks

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20
Managing Student Affairs Requires Broad Array of
Skills
  • Capacity to See and Interpret the Big Picture
  • Resource Allocation and Deployment Competencies
    (Human, Financial, Technological, etc.)
  • Determination of Best Operating Practices
    (Outsourcing, Self Op, Hybrid Models)
  • All Within the Educational and Developmental
    Context of Student Affairs Work
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