Floyd County E911

1
Floyd County E-911
FOCUS ON FLOYD
2
Mission Statement

• To provide public safety communications in a
  timely, professional, and compassionate manner
  through training and experience, while
  recognizing that our employees are the vital link
  in the protection of life and property in Floyd
  County and the City of Rome.

3
Department Quickfacts

• The 911 Center is staffed with 28 highly trained
  professional dispatch employees who field
  hundreds of incoming calls each day, make sense
  out of chaos, determine the best course of action
  and quickly forward that information to the
  appropriate public safety resource.

4
Department Quickfacts

• All dispatch personnel are certified in
• Cardiopulmonary Resuscitation (CPR)
• Emergency Medical Dispatching (EMD)
• POST Communications Officer Training

5
Department Quickfacts

• The Center is equipped with some of the most
  modern and technologically advanced equipment
  systems, including a fully enhanced 911 system
  that automatically displays telephone number and
  location of 911 calls made from wire-line and
  wireless telephones, and a computer aided
  dispatch system that tracks all calls for
  service, law enforcement, fire and medical
  activities.

6
Department Quickfacts

• Annually the Center
• Processes approximately 145,000 calls on the 911
  lines
• Dispatches approximately 143,000 calls for
  service
• Processes approximately 6,000 police, fire and
  medical alarms

7
Department Quick Facts

• The Center has one Systems Support Technician
  who is responsible for implementing and
  maintaining all computer, mapping, paging systems
  and systems software.

8
Department Quickfacts

• The Center also employs an Administrative Clerk
  who processes false alarm data and provides audio
  and hardcopies of calls for various agencies, as
  well as the public.

9
Budget Facts

• The 2008 operating budget for the 911 Center
  is 1,691,690.00.
• The budget is supplemented by 1.50 fees
  collected from wire-line and wireless phones.
• In 2007 989,406.53 was collected from wireless
  phones and 685,799.32 was collected from
  wire-lines for a total of 1,675,285.85.

10
Goals

• The goals and objectives for the E-911 Center
• To provide public safety communications in a
  timely, professional and compassionate manner
• Improve customer service
• Reduce call-taking time
• Maintain up-to-date equipment and software
• Improve morale and retention rates.

11
Contact Information

• Patricia F. Smith, Director
• 706.236.4543
• Cynthia Cooper, Assistant Director
• 706.236.4543
• Communications Center/Supervisor
• 706.236.4541